Welcome To ThePress'nXPress BlogWe provide best practices and industry thought leadership on Customer Feedback & Employee Experience
Nov 21, 2022Customer Experience
Guidelines for Measuring Service Quality in Facility ServicesBy: PXP Team | 4 min read

Service quality is crucial for facility services and property management business. Companies who don't compete on customer experience will lose customers. Even companies that know they must give exceptional service have trouble quantifying it. Finding actionable methods to improve your customer experience and please your customers can be assisted by using the five aspects of service quality.

Guidelines for Measuring Service Quality in Facility Services
Nov 1, 2022Customer Experience
Facility Services Companies need Customer Feedback Solutions to SucceedBy: PXP Team | 4 min read

A solid strategy for ensuring that customers will return and hopefully recommend your service to others is to provide them with a positive experience overall. The way customer feedback is gathered, analyzed, and acted upon is a highly critical component of any facility services business strategy for improving customer experience. Excellent service is essential to maintaining a strong, ongoing relationship between a facility management company and its clients.

Facility Services Companies need Customer Feedback Solutions to Succeed
September 23, 2022Customer Experience
45 Retail Survey Questions for The Customer Feedback you needBy: Press'nXPress Team | 9 min read

For a retail business, requesting customer feedback is an extraordinary method for understanding the issues your customers may have and improving your operation, service, and products. Knowing what to ask is important in collecting customer feedback. Here we have listed the best 45 retail survey questions you can ask your retail customers to understand their needs and experience gaps to make quick and long-term improvement.

45 Retail Survey Questions for The Customer Feedback you need
August 19, 2022Customer Experience
Fast, Accurate and Actionable Reports Are Key To Guest Experience SuccessBy: Press'nXPress Team | 5 min read

Actionable insights is one of the key factors when selecting a Guest Experience software, so it was also a top priority for Andrea and Shargo hotel to review the customer feedback insights generated in Press'nXPress dashboard as soon as they began collecting guest feedback data.

Fast, Accurate and Actionable Reports Are Key To Guest Experience Success
July 28, 2022Customer Experience
The Importance of Customer Feedback in Brick-And-Mortar RetailBy: Press'nXPress Team | 7 min read

Customer feedback in the retail industry – also known as retail feedback - is an immediate impression of the customers' experience with a brand. However, this feedback is generally inaccessible to business managers in brick-and-mortar stores. Business owners are always seeking for methods to improve customer service. Customer input can influence a brand's health, sales, and important strategic changes that will lead to product enhancements, streamlining operation, and growth.

The Importance of Customer Feedback in Brick-And-Mortar Retail
July 26, 2022Customer Experience
Planning Your Hotel Guest Experience TouchpointsBy: Press'nXPress Team | 5 min read

Andrea and her team took the critical first step in launching their new customer experience at Shargo Hotel. Identifying the touchpoints and interaction points to collect feedback is the foundation for building a solid guest experience journey that they can continuously monitor and improve.

Planning Your Hotel Guest Experience Touchpoints
July 15, 2022Customer Experience
A guide to optimizing the retail customer experienceBy: Press'nXPress Team | 10 min read

The retail industry has traditionally been built on the concept of selling products through a physical storefront. E-commerce has flourished because of advancements in technology. Retail brand success will depend on a retailer's ability to adapt business models and create shopping experiences that engage and delight customers online and in-store.

A guide to optimizing the retail customer experience
June 30, 2022Customer Experience
Capturing Customer Feedback at Franchise and Restaurant LocationsBy: Mak Vaezpour | 4 min read

Are you listening to what your customers are saying? Maintaining a brand's reputation and providing consistently high-quality service is critical to a company's long-term success. Franchises face a frequent problem when it comes to providing the same level of service at all their locations. Innovation, as well as tracking and improving relevant data about the customer experience, are critical factors in restaurant business.

Capturing Customer Feedback at Franchise and Restaurant Locations
June 14, 2022Customer Experience
Meet Andrea, Vice President of Operations and Guest Experience at Shargo HotelsBy: Press'nXPress Team | 5 min read

Andrea and Shargo Hotels are ready to take the next step with their Guest Experience plan and are inviting you to come along with them.

Meet Andrea, Vice President of Operations and Guest Experience at Shargo Hotels
May 16, 2022Customer Experience
Hospitality Feedback In Context MattersBy: Genevieve Coates | 4 min read

If you're spending your days chasing down endless frowns, but with no real context, you need to learn about the better way to get your guest feedback.

Hospitality Feedback In Context Matters
March 23, 2022Employee Experience
Employee Engagement Makes Sense For Your People and Your ProfitBy: Genevieve Coates | 6 min read

With the rise of the triple bottom line approach, more and more companies are shifting their attitudes towards valuing what every person brings to their company. But, if you aren't sold on that idea just yet, let's walk through why valuing your people and employee engagement is an approach that makes financial sense.

Employee Engagement Makes Sense For Your People and Your Profit
March 9, 2022Customer Experience
How Customer Empowerment Rules The Hospitality IndustryBy: Arash Mansouri | 5 min read

Guest feedback and satisfaction is essential in the hotel industry. In the age of customer empowerment, hotels and resorts need to stay on top of customer feedback and do what they need to do to keep their customers and potential new clients happy.

How Customer Empowerment Rules The Hospitality Industry
February 17, 2022General
Customer Service vs Customer Experience: Two Approaches Working TogetherBy: Press'nXPress Team | 3 min read

Customer experience (CX), what does it really mean, and how is it different from customer service? In a nutshell, customer service is just one part of the overall customer experience. Once you understand the differences between the two, it’s much easier to understand how they can work together to benefit your customers.

Customer Service vs Customer Experience: Two Approaches Working Together
January 17, 2022Customer Experience
The Value of Frictionless Customer ExperienceBy: Arash Mansouri | 5 min read

What makes a customer experience Frictionless? One of the most critical aspects of designing a customer journey is creating and easy and fast path for the customers at every step of the journey. For an exceptional customer experience it is important to eliminate any friction at every interaction point.

The Value of Frictionless Customer Experience
January 5, 2022Employee Experience
The ROI of deskless employee feedbackBy: Mak Vaezpour | 5 min read

Organizations that are intentional about listening to employees on issues important to them can greatly improve their brands as employers.

The ROI of deskless employee feedback
November 26, 2021Customer Experience
Your Customer Experience Management Needs AutomationBy: Press'nXPress Team | 5 min read

How do we benefit from the increased amount of customer feedback we can collect to have at our fingertips digitally? We need to use the technology like machine learning, automation and AI to our advantage. 

Your Customer Experience Management Needs Automation
September 15, 2021General
What is CSAT and How Is It Measured In Press’nXPress?By: Press'nXPress Team | 3 min read

As businesses, we need to be better prepared to collect feedback in ways that allow our customers to be comfortable and safe no matter what is happening in the world. Are you ready to measure your CSAT?

What is CSAT and How Is It Measured In Press’nXPress?
August 21, 2021Customer Experience
It's Time To Ditch The Long Surveys and Use Real-Time Micro FeedbackBy: Press'nXPress Team | 6 min read

If you've ever played a role in the customer experience team, you probably have had a tough time gathering customer feedback. Let's face it. It's challenging to get customer feedback. It's a heavy lift. It takes time to find customers with similar experiences, and you have to find a channel to reach out to them.

It's Time To Ditch The Long Surveys and Use Real-Time Micro Feedback
July 15, 2021Customer Experience
Press’nXPress Feedback Terminal: Collect feedback anywhereBy: Press'nXPress Team | 3 min read

Press’nXPress Feedback Terminal collects real-time point-of-service customer feedback at physical locations. Like, the rest of the Press'nXPress customer experience products, is easy to set up and syncs with Press'nXPress dashboard, putting all of your customer feedback in one place. Press'nXPress Feedback Terminal is an end-to-end solution for gathering feedback from customers in your physical locations as they interact with your brand.

Press’nXPress Feedback Terminal: Collect feedback anywhere
June 30, 2021Customer Experience
Customer Experience Journey MapBy: Press'nXPress Team | 4 min read

Become genuinely customer-centric by keeping customer experience journey maps part of your organization's day to day business. Thinking about the overall path that your customer follows during their interactions with your brand and defining what that customer journey looks like can be an essential start of improving your overall customer experience.

Customer Experience Journey Map
June 9, 2021Employee Experience
Create A Culture of Employee EngagementBy: Press'nXPress Team | 4 min read

How do you encourage your employees to give the feedback you need effectively? How do you create a culture of engagement? Research shows a fact that engaged employees means a better customer experience which makes a lot of sense.

Create A Culture of Employee Engagement
May 20, 2021Customer Experience
Five Questions To Ask Yourself When Building A Customer JourneyBy: Press'nXPress Team | 3 min read

Sometimes it can be challenging to know where to start. Here are some questions to ask yourself to identify points along your Customer Journey and a few ideas of collectors you could use for gathering feedback and monitor experience.

Five Questions To Ask Yourself When Building A Customer Journey
April 21, 2021Customer Experience
Touchfree Feedback Kiosk: Why It's Important and How It WorksBy: Press'nXPress Team | 4 min read

It's time to improve the safety and usability of your feedback terminals by going touchless. This past year we've all gained a better understanding of how important it is for the safety of those around us to wash hands and keep frequently touched surfaces clean. When it comes to collecting customer feedback through a physical kiosk, that can present a challenge.

Touchfree Feedback Kiosk: Why It's Important and How It Works
April 15, 2021Customer Experience
How To Turn Negative Reviews Into A Positive Improvement To Your Customer ExperienceBy: Press'nXPress Team | 4 min read

No matter what approach you take to dealing with an individual negative review, you need to make sure you are always looking to improve how you collect customer feedback through your touchpoints on your customer journey.

How To Turn Negative Reviews Into A Positive Improvement To Your Customer Experience
April 2, 2021Customer Experience
Feedback in Action in the Hospitality IndustryBy: Press'nXPress Team | 3 min read

Just-in-time feedback methods are on the rise, and they are changing the way companies gather essential data about their customers. Customer experience is critical for the hospitality industry, where a satisfied guest directly connects to increased revenue, ignoring customer experience costs money.

Feedback in Action in the Hospitality Industry
March 26, 2021Customer Experience
The Rise of Just-in-Time Feedback MethodsBy: Press'nXPress Team | 10 min read

Just-in-time feedback methods are on the rise, and they are changing the way companies gather essential data about their customers. If you're a business that relies on customers – whether that's eCommerce, a brick-and-mortar store, or B2B product manufacturing – customer feedback is king. Understanding the customer's journey with your business will help you modify and tailor the experience to produce better results and maintain customer engagement. 

The Rise of Just-in-Time Feedback Methods
March 19, 2021Employee Experience
Taking Care of Your Deskless Workforce:Why You Need to Implement Continuous Employee FeedbackBy: Press'nXPress Team | 6 min read

If we know how critical the deskless workforce is, why are they often forgotten regarding employee engagement initiatives?

Taking Care of Your Deskless Workforce:Why You Need to Implement Continuous Employee Feedback
March 17, 2021Customer Experience
Collecting Feedback in a Socially Distanced WorldBy: Press'nXPress Team | 4 min read

As businesses, we need to be better prepared to collect customer feedback in ways that allow our customers to be comfortable and safe no matter what is happening in the world. Are you ready?

Collecting Feedback in a Socially Distanced World
March 5, 2021Customer Experience
Employee Engagement Leads To A Better Customer Experience - The Ideal Contextual Experience For Your BusinessBy: Press'nXPress Team | 5 min read

Customers care about the treatment of employees and engaged employees treat customers better. Satisfied employees mean great work. Great work means happy customers. Happy customers mean a successful business. It’s a simplified view, but it makes sense, especially because more and more consumers want to purchase from companies that treat their employees right.

Employee Engagement Leads To A Better Customer Experience - The Ideal Contextual Experience For Your Business
February 26, 2021Customer Experience
Why You Should Build Your Customer Journey With TouchpointsBy: Press'nXPress Team | 5 min read

They make a purchase, take the product home and tell all their friends about it. What they say and how they feel about their interactions with your company makes up their Customer Experience. Every part of those interactions could make it positive, negative or have no impact at all.

Why You Should Build Your Customer Journey With Touchpoints
February 23, 2021Customer Experience
5 Signs You Should Start Exploring Your Customer Experience in ContextBy: Press'nXPress Team | 5 min read

Could there be areas you could improve on or grow your business more? If you aren’t asking the right questions at the right times during that customer experience, these questions will always be challenging to answer. So here are 5 reasons why you should start exploring your customer experience in context.

5 Signs You Should Start Exploring Your Customer Experience in Context
February 11, 2021Employee Experience
Putting Your Employee Engagement into ContextBy: Press'nXPress Team | 3 min read

Your people are what power your company and are the building blocks of your customer experience. Without them, your business wouldn't be possible. So take the time to know precisely how you can create the best employee experience through employee engagement.

Putting Your Employee Engagement into Context
February 9, 2021Customer Experience
Why Understanding The Context of Your Customer’s Experience MattersBy: Press'nXPress Team | 3 min read

We offer a wide variety of products designed for your specific use cases that collect reactions as your customers express them. We pull all of our collecting channels into one dashboard that gives you the insight into your whole customer experience.

Why Understanding The Context of Your Customer’s Experience Matters
February 2, 2021General
Who Are We?By: Press'nXPress Team | 3 min read

We don’t just collect data for the sake of having data. We’re not just about numbers and graphs that show you static figures about your customer and employee experience. What are we about? We’re about turning every piece of information you collect into actionable insights to improve your customer and employee experience.

Who Are We?
January 26, 2021Employee Experience
Is Employee Net Promoter Score (eNPS) Enough to Monitor Engagement?By: Press'nXPress Team | 3 min read

Employee NPS (eNPS) has become more and more popular to measure employee experience and employee engagement. The question is if eNPS is enough to improve the employee experience. eNPS measures how likely your employees are to recommend their company as a place to work. To calculate eNPS simply subtract your percentage of detractors from your percentage of promoters (eNPS = % of promoters – % of detractors).

Is Employee Net Promoter Score (eNPS) Enough to Monitor Engagement?
January 19, 2021General
Customer Experience MetricsBy: Press'nXPress Team | 3 min read

There are multiple known metrics to measure success of a customer experience program. The metrics can be used to set a benchmark, validate impact of improvement actions, set goals for future enhancements, or communicate the rationale for previous investments.

Customer Experience Metrics
January 12, 2021General
Importance of Customer Satisfaction MeasurementBy: Press'nXPress Team | 3 min read

Customer satisfaction is at the core of experience with an organization and reflects the perception of the product and service received. Organizations need to understand customer’s satisfaction levels with their products, services, or experiences.

Importance of Customer Satisfaction Measurement