HOTEL & HOSPITALITY EXPERIENCE MANAGEMENT
Transform the hospitality experience
Understand and exceed your guests expectations with PXP Hospitality Feedback Solution. From physical location to digital channels, hear first hand from your guests about the experience and delight them at every touchpoint.
Operationalize hotel guest feedback to increase the level of guest satisfaction, and ultimately, improve your hotel's reputation and brand.
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Attract & retain loyal guests
The goal is to continue soliciting all types of guest feedback (both positive and negative) to identify opportunities to increase guest loyalty, satisfaction, and revenue.
Track the guest journey at every interaction point from start to finish to boost guest satisfaction through real-time insights and engagement.
Here’s how you can improve hotel guest satisfaction and increase repeat stays to drive business growth using Press’nXPress Hotel and Hospitality Feedback Solution!
Omni-channel Feedback Collection
Monitor and optimize guest satisfaction across the omni-channel guest's journey. Press’nXPress collects guest feedback in real-time with Feedback Kiosk, SMS, Email, QR, web & app widget, and call center.
More than 45% feedback response rate
Press’nXPress simple clickable quick feedback collection approach ensures a high completion rate and high-quality data across all aspects of operation (in location experience, quality and speed of service, and staff attitude).
With continuous feedback collection from your guests at every point of the customer journey, provide a positive experience to your customers. Position your brand and hotel properties as a destination for outstanding customer service and guest experiences. Connect feedback data across multiple guest interaction point to improve experiences, take action in real-time, and create loyal customers for life.
Revolutionize your guests experiences with real-time feedback
With feedback and insights about guest experiences available in real-time for each location, general managers, regional managers, and customer service teams can quickly take actions to improve service, staff behavior, and operation efficiency.
Touchless Feedback Kiosk
Guest feedback kiosks with high response rates are our major mode of collecting real-time guest feedback for hotel & hospitality in location interaction points.
- Uncover friction points & enable prompt service recovery in real-time.
- Collect qualitative & quantitative feedback.
- Stand alone & portable works with included battery.
- Change questions remotely for all locations.
Capture feedback at various touchpoints like website, check-in at reception, restaurant, gym and spa
Opportunity Risk
Focus on Your Biggest Opportunities
What factors have the greatest influence on your guests' experience?
Each property may be unique, but you don't have to dig through the data to find out. We use AI-powered Text Analytics to identify critical guest concerns before they escalate.
We'll help you identify the areas you need to focus on to drive loyalty and spend. Identify critical insights at every touchpoint in the guest journey from booking right through to check-out. Prioritize high-impact opportunities for each property location operation team and link to detailed reviews for more information.
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Goal-Setting
Real-time & Actionable Insights
Whether you have 10 or 100 property locations, learn more about incidents, service, and operational problems and identify opportunities to raise the guest experience quality. Improve operations across all properties to increase brand loyalty with actionable insights and automation.
Real-time alerting on both desktop and mobile to enable staff to prioritize guest recovery and in-the-moment service. Engage guests via SMS or Email to optimize service experience during their stays. Get alerts for negative feedback, react to feedback, spot problem areas, improve processes, and staff shifts and identify cost-saving and investment opportunities.
See a DemoRevenue Retention
Recover Dissatisfied Guests at Scale
By encouraging every hotel guests to leave an honest feedback at every connection point with your brand, you’ll see valuable feedback roll in and know exactly how to pivot for a better bottom line. Press’nXPress automatically sends apology emails and loyalty rewards to dissatisfied guests, so you can bring back guests who could have churned otherwise. Many brands are recovering revenue by setting guest recovery on autopilot!
Share experience-based data and insights to empower hotel and property managers to improve their actions and coach their teams to create behaviors that generate repeat guest visits.
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Benchmarking
Team & Location Performances at a Glance
Get full visibility into team performances across locations and track over time; from brand and industry benchmarks to location-level daypart & shift metrics. Connect feedback and sentiment data with transactional data, marketing, operations, to develop lasting relationships with guests.
Customize and group hotel properties in a way that works best for your organization reporting. Role and location based dashboards to identify insights and take action. This can be done with just a few clicks inside Press’nXPress user-friendly dashboard.
See a DemoWhy Brands Love Press’nXPress
Opportunity to delight guests
Understand why factor behind guest experiences and uncover opportunities to delight guests, improve hotel guest satisfaction, and increase repeat stays.
Turn detractors to promoters
Understand the key drivers behind feedback to close the loop with unhappy guests and resolve problems quickly to increase retention.
Hands-on strategy sessions
Our Customer Success team will provide support, and alert you to new features. They will assist you in interpreting data insights and making strategic recommendations to ensure your success.
Ideal for Hospitality and Hotels with Multi Location
Scale your voice of customer program across multiple hotel locations, countries and even regions. Everyone from property general managers to regional leaders can track their service and operation improvements and the impact to your guests and brand.
Benefits
Collection of feedback in hospitality and hotel properties is key to understand guest experience gaps in the moment of service.
- Move away from social media reviews to reliable guest feedback that drives operational change in hospitality.
- Recover revenue and increase loyalty through real-time feedback collection and response automation.
- Native feedback and integration to collect instant feedback from guests to improve hotel operation.
Resources & News
Touchless Feedback Kiosk
Press'nXPress Feedback Terminal is an end-to-end solution for gathering real-time feedback from guests as they visit your hotel property locations and interact with your brand.
Guest Empowerment
In the age of customer empowerment, the hospitality industry needs to stay on top of customer feedback and do what they need to do to keep its guests and potential customers happy.
Experience Journey Map
By incorporating your guest experience feedback directly into the guest journey monitoring, we help you understand your brand's current state and visualize guests' pain points, needs and expectations.