Guest experience & brand leaders
Every property ranked by guest satisfaction, with trends by department.
Alerted when a property drops below target or one issue spreads across the group.
Hotels & Hospitality
Hotel guest feedback that reaches staff during the stay
By the time a guest writes a review, they've checked out. Press'nXPress hears from guests at check-in, in the room, at breakfast and by the pool, and alerts the team on duty so the stay can be put right before checkout.
- 45%+ response ratesGuests rate in one tap as they pass, with no app or login.
- During the stayProblems surface before checkout, not in next week's review.
- Every departmentFront desk, housekeeping, dining and amenities, each with its own score.
- Every propertyCompare hotels and departments across the group on one dashboard.
Where feedback happens
Every stage of the guest journey
Each touchpoint asks its own short question, so a low score goes to the department that owns it.
- Check-in & front deskHow was your welcome and check-in today?
- Rooms & housekeepingHow clean and comfortable is your room?
- Breakfast & restaurantsHow was your meal and the service?
- Pool, gym & spaIs this area clean and well kept?
- Lobby washroomsHow clean is this washroom?
- Checkout & after the stayHow likely are you to stay with us again?
Use cases
What hotels and resorts use Press'nXPress for
Start with the department that gets the most complaints, then add the rest on the same dashboard.
Hotel guest journeyOne post-stay survey can't tell you which stage went wrong.A score for every stage, from booking to checkout.See how it worksGuest recovery at scaleUnhappy guests check out before anyone hears about it.In-stay alerts let staff recover the stay before checkout, across every property.See how it worksWashroom & public areasBusy lobbies and pool areas decline between cleaning rounds.One-tap ratings send housekeeping where it's needed now.See how it worksHotel staff feedbackHousekeeping and kitchen teams turn over before you know they're unhappy.Anonymous, department-level feedback from frontline staff.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- Room 412 · HousekeepingRoom not ready at check-inEscalated
- Restaurant · BreakfastLong wait for a tableAssigned
- Pool · WashroomTowels emptyResolved
SMS · Duty manager“Front desk: 2 low check-in ratings in 15 minutes, reason 'room not ready'. Please check housekeeping status.”
Who uses it
One system, a different view for each team
General & duty managers
Live scores for their hotel's front desk, rooms, dining and amenities.
Alerted when guests report a problem that can still be fixed during the stay.
Department heads
Their own area's ratings and comments: housekeeping, F&B, spa or front desk.
Alerted when complaints about their area start to rise.
See it in the dashboard
Every property and every department, on one screen
PXP AI
Ask your feedback a question
PXP AI answers in plain language, with the chart and the comments behind the answer.
- Which properties had the most 'room not ready' complaints at check-in this month?
- What are guests saying about breakfast compared with last month?
- Which department drives the lowest scores at our resort properties?
Ways to collect
The right collector for each part of the stay
Feedback tablet
QR code
Recover the stay before checkout
A guest who complains and sees it fixed often ends up happier than one who never had a problem. In-stay feedback gives your team that chance - a new room, a fresh breakfast, a quick apology - while the guest is still there to see it.
- Fix problems while the guest is on property
- Give each department its own scores and comments
- Compare every property in the group
Keep reading
More on hotel guest experience
See how guests rate their stay today
Book a demo and we'll show you the dashboard set up for your properties and departments.
Frequently Asked Questions
How can hotels collect real-time guest feedback?
With one-tap terminals and tablets at reception, restaurants, the pool and washrooms, QR codes in rooms and on menus, and an SMS or email after checkout. Every response is tagged to the property, area and time, and low scores alert the team on duty.
How does in-stay feedback improve guest satisfaction and reviews?
It surfaces problems while the guest is still on property - a slow check-in, a noisy room, a cold breakfast - so staff can recover the stay before checkout, instead of reading about it in an online review.
Can Press'nXPress manage guest feedback across multiple hotels?
Yes. Every property and area reports into one dashboard, so a group can rank hotels on the same questions, compare departments and see which issues are local and which run across the brand.
Which hotel touchpoints should collect feedback?
The points that shape the stay: check-in, the room, housekeeping, breakfast and restaurants, pool and gym, washrooms in public areas, and checkout. Start with the two or three that get the most complaints.
Can hotel staff give feedback too?
Yes. Anonymous terminals in staff areas collect frontline employee feedback on the same platform, which matters in hotels where housekeeping and kitchen teams drive the guest experience.