Customer experience leads
Every terminal and checkpoint scored, with trends and comments by hour.
Alerted when a terminal or step drops below target.
Airports & Transportation
A passenger feedback solution for every step of the journey
Passengers judge an airport by its queues, washrooms and signs, not its annual survey score. Press'nXPress hears from them at every checkpoint, shows which terminal and hour is slipping, and sends the right team before the next wave of flights.
- 45%+ response ratesPassengers rate in one tap on the move, with no app or login.
- Battery + SIMPlace terminals anywhere in a terminal with no power or airport Wi-Fi.
- Feedback + foot trafficPeople counters show how busy each area was next to its ratings.
- Every terminal on a mapScores pinned to the site plan, from curbside to gate.
Where feedback happens
Every step from curb to gate
Each step gets its own short question, so a low score points to the checkpoint and team that needs to act.
- Parking & drop-offHow easy was it to park or get dropped off?
- Check-in & bag dropHow long did you wait to check in?
- SecurityHow was your security experience today?
- WashroomsHow clean is this washroom? Then: soap, paper, smell or spill.
- Gates & loungesHow comfortable was your wait at the gate?
- Baggage claim & ground transportHow long did you wait for your bags?
Use cases
What airports and transit operators use Press'nXPress for
Start with one terminal or checkpoint, then add the rest on the same dashboard.
Airport passenger journeyOne survey score can't tell you which step went wrong.Ratings at every step from parking to gate, mapped on the terminal plan.See how it worksWashroom feedbackBusy washrooms decline fast between cleaning rounds.One-tap ratings and visitor counts send cleaners before complaints pile up.See how it worksSmart restroom managementCleaning schedules don't match flight waves.Ratings, supply reports and cleaner check-ins at every washroom.See how it worksFood, retail & loungesConcession partners hear about complaints last.Each partner sees ratings for their own outlets, the airport sees them all.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- T2 · Washroom near Gate 14No paper towels, wet floorEscalated
- T1 · Security lane 3Long wait at 7 AMAssigned
- Baggage claim 1Signs unclearResolved
SMS · Terminal 2 cleaning“Washroom near Gate 14 passed its visitor threshold with low ratings - please send a cleaner.”
Who uses it
One system, a different view for each team
Terminal & operations managers
Live scores for each checkpoint, washroom and gate, with open work orders.
Alerted when queues, cleanliness or signage complaints start to rise.
Cleaning & service partners
Their own washrooms or outlets, with visitor counts and fix times.
Alerted when an area passes its visitor threshold or gets low ratings.
See it in the dashboard
The whole airport, one screen
PXP AI
Ask your feedback a question
PXP AI suggests questions from your data and answers in plain language.
- Which checkpoints had the lowest scores during the morning peak last week?
- Which washrooms are rated unclean most often, and how busy were they at the time?
- How do passenger scores compare between Terminal 1 and Terminal 2 this month?
Ways to collect
The right collector for each step
People counter
QR code
Smoother journeys, better ratings
Passengers remember the long security line, the dirty washroom and the confusing sign - and they remember them when they rate your airport online. Feedback at each step shows where the journey breaks down, hour by hour, so teams can fix it during the day instead of in next year's plan.
- Fix problems during the same flight wave
- Give each terminal and partner its own scores
- Show leadership how every step improves over time
Keep reading
More on passenger experience
See how passengers rate every step today
Book a demo and we'll show you the dashboard set up for your terminals, checkpoints and washrooms.
Frequently Asked Questions
How can airports collect real-time passenger feedback?
Touchless terminals at security exits, washrooms, gates and baggage claim take one tap or a hover as passengers walk past. QR codes on signs and seats add detail, and SMS or email reaches travelers after their trip.
What touchpoints can be measured for passenger satisfaction at an airport?
Parking and drop-off, check-in, security, passport control, washrooms, food and retail, lounges, gates, baggage claim and ground transport. Each gets its own short question, so a low score points to the team that owns that step.
How does AI-powered feedback analytics help improve airport operations?
PXP AI groups comments into themes like wait time, cleanliness and staff, shows which terminals and hours drive low scores, and answers questions in plain language, such as which checkpoints had the most complaints last weekend.
Can passenger feedback be combined with foot traffic?
Yes. People counters at washrooms and checkpoints show how busy each area was next to how it was rated, and a visitor threshold can send cleaning or extra staff before scores drop.
Does it work for train stations and bus terminals?
Yes. The same collectors and dashboard work for stations, terminals and on-board feedback, with battery and SIM terminals that need no power outlet or Wi-Fi.