The AI customer feedback management platform that sends every response, on‑site or online, to the team who can fix it.
Touchless: hold your cursor over a face.tap a face to answer.
Restroom 3 · Level 2
XPressScore9.0
Alerts go to Facilities after 3 unhappy answers in an hour.
Trusted by teams at
PXP connects feedback collection, AI-assisted analysis, and team action so service issues move from signal to recovery faster.
Collect simple, high-volume feedback where the experience happens, across physical and digital touchpoints.
Use dashboards and PXP AI to surface themes, sentiment shifts, and the service issues teams should act on first.
Explore dashboardTurn feedback into work orders and alerts by SMS, email or WhatsApp, escalate when the SLA is at risk, and confirm every fix.
Explore Action HubFrom feedback to fixed
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
WhatsApp · Sous chef“Hot line food reported cold - please check holding temperatures.”
PXP AI works in the background across your feedback data so teams can ask questions, summarize themes, understand sentiment, and move from insight to action without digging through every dashboard.
Ask questions like "Which account has the lowest score?", "How many responses were recorded?", or "What is the overall score for the company?"
PXP AI summarizes feedback, detects sentiment and recurring themes, and points teams to the locations, branches, and touchpoints that need attention.
Turn complex feedback into clear next steps so managers can respond faster, recover unhappy customers, and improve service quality.
See how feedback collectors, dashboard analysis, alerts, and PXP AI work together to help teams improve customer and employee experience.
Reduce avoidable complaints, compare performance location by location, recover at-risk customers faster, and identify the experiences that keep satisfied customers coming back. Touchless kiosk sites see 30%+ response rates, so the signal is there to act on.
Spot recurring service issues earlier, route them to the right team, and act before they spread across locations.
See which branches, departments, or touchpoints are improving, slipping, or creating repeat service issues.
Turn low scores and negative comments into alerts, tasks, and closed-loop recovery workflows.
Use satisfaction signals to understand which experiences drive loyalty, return visits, and higher customer value.
Capture feedback where the experience happens, see issues by location and touchpoint, and route each one to the team that can fix it.
Real use cases from the places PXP runs every day: restrooms and facilities, hospitals, staff cafeterias, airports, stores and contact centers.
Whether you manage branches, stores, facilities, properties, campuses, or service teams, PXP gives every role the visibility they need to understand feedback and act quickly.
Role-based dashboards for leaders, managers, and frontline teams
Location, branch, department, and touchpoint comparisons
Real-time alerts when feedback needs attention
Action Hub follow-up to close the loop with customers
CRM, POS, help desk, BI, and workflow integrations
Customer success support from pilot to rollout
Watch the interview with Brody Purser, Director of Human ResourcesWent from one employee survey a year to continuous, anonymous, department-level feedback from frontline staff.
PXP is an AI customer feedback management platform. It collects real-time feedback from kiosks, tablets, QR codes, SMS, WhatsApp, email, web and voice, uses PXP AI to explain what changed, and turns issues into alerts and work orders so teams can fix them while it still matters.
PXP collects feedback through touchless smiley kiosks, the Feedback App on tablets, QR codes, SMS and WhatsApp invitations, email, website and in-app surveys, and post-call voice feedback. People counters add foot traffic, so every score can be read against real visitor numbers.
PXP AI summarizes feedback, detects sentiment and recurring themes, answers questions about your data in plain language, and points teams to the locations and touchpoints that need attention first.
Yes. With Action Hub, per-location thresholds open work orders automatically, notify the responsible person by SMS, email or WhatsApp, escalate to a supervisor if the SLA is missed, and record when and how each issue was resolved.
Feedback collectors can be set up in any language, so each site can ask customers in the languages they speak. The PXP Analytics dashboard is available in 5 languages.
Yes. PXP connects feedback and action data with CRM, POS, help desk, BI and workflow tools through its integrations and API, so feedback can trigger processes in the systems your teams already use.
Most teams start with a pilot in one area of the business - a site, a set of touchpoints or a single use case. Our customer success team helps you measure results, then roll out to more locations and channels.
We deploy PXP at a focused set of locations, show you what the feedback reveals, then roll out to more locations and touchpoints with you. Our Customer Success team supports you from pilot to rollout.