Uncover the pinpoints in your customer experience and continuously track and improve your customer satisfaction. A comprehensive and unified real-time customer experience monitoring and analysis platform. It Integrates with our all feedback collecting products to provide a comprehensive insight of all digital and non-digital customer touch points.

A totally portable terminal featuring three buttons can be a multiple-choice, smiley question, or totally customized to fit your own visual identity. Each XPressCast™ is associated with a physical location and can be grouped with other XPressCast™, meaning you can compare trends between locations and groups for more precise insights.

Is it time to ask “why”? After collecting sufficient data about your key questions (“What”) through XPress and Promoter Score it is time to find the root cause (“Why”). Using XPressApp ask the key question at the physical point of service and continue with a following why question to get additional detail and comment from you customers and audience.

Aggregate physical locations feedback with virtual and online feedback using this smart add-on. Unify the customer feedback spread at different touchpoints of your business to use it effectively. Centralize the data collection and analysis by covering all the feedback channels. See the sorted analyzed results and receive information and insights via our unified dashboard (XPressDash™) in real-time.

Follow up with your customers and receive feedback on your key questions. Through XPressMail email widget or customized email plug-in, reach out your customers to complete your customers’ experience insight. Keep it simple and focus on the key points to get more of that valuable feedback you need. See the sorted analyzed results and receive information and insights via our unified dashboard (XPressDash™) in real-time.

A real-time voting solution to engage your audience or collect opinions from many different physical locations. XPressPoll™ code can be generated for different purposes using a physical location plate or by sharing the code in an event or presentation. See the sorted analyzed results and receive information and insights via our unified dashboard (XPressDash™) in real-time.