Real-time collection
Capture Feedback in the Moment
Collect simple, high-volume feedback where the experience happens, across physical and digital touchpoints.
Explore collectorsFeedback in the moment. Fixed the same day.
The AI customer feedback management platform that sends every response, on‑site or online, to the team who can fix it.
Touchless: hold your cursor over a face.tap a face to answer.
Restroom 3 · Level 2
XPressScore9.0
Alerts go to Facilities after 3 unhappy answers in an hour.
- Years helping operators listen
- 10+
- Corporate clients across six industries
- 75+
- Feedback signals captured in the moment
- 12M+
Trusted by teams at
How PXP helps
Improve Service Recovery with Real-Time Feedback and PXP AI
PXP connects feedback collection, AI-assisted analysis, and team action so service issues move from signal to recovery faster.
Actionable insights
See What's Driving Scores
Use dashboards and PXP AI to surface themes, sentiment shifts, and the service issues teams should act on first.
Explore dashboardClosed-loop action
Act Across Teams
Turn feedback into alerts, routed tasks, follow-ups, and service recovery workflows across locations.
Explore Action HubMeet PXP AI
PXP AI works in the background across your feedback data so teams can ask questions, summarize themes, understand sentiment, and move from insight to action without digging through every dashboard.
Ask Your Feedback Data
Ask questions like "Which account has the lowest score?", "How many responses were recorded?", or "What is the overall score for the company?"
Understand What Changed
PXP AI summarizes feedback, detects sentiment and recurring themes, and points teams to the locations, branches, and touchpoints that need attention.
Get Recommended Actions
Turn complex feedback into clear next steps so managers can respond faster, recover unhappy customers, and improve service quality.
See the PXP Platform in Action
See how feedback collectors, dashboard analysis, alerts, and PXP AI work together to help teams improve customer and employee experience.
Where Feedback Pays Back
Reduce avoidable complaints, compare performance location by location, recover at-risk customers faster, and identify the experiences that keep satisfied customers coming back. Touchless kiosk sites see 30%+ response rates, so the signal is there to act on.
Complaint reduction
Feweravoidable complaints
Spot recurring service issues earlier, route them to the right team, and act before they spread across locations.
Location monitoring
Compareperformance by location
See which branches, departments, or touchpoints are improving, slipping, or creating repeat service issues.
Service recovery
Fasterfollow-up with at-risk customers
Turn low scores and negative comments into alerts, tasks, and closed-loop recovery workflows.
Satisfied customer value
Higherrepeat spend potential
Use satisfaction signals to understand which experiences drive loyalty, return visits, and higher customer value.
Built for High-Volume Experience Environments
Capture feedback where the experience happens, see issues by location and touchpoint, and route each one to the team that can fix it.
- Facilities & PropertyRestroom, lobby and amenity scores by site, routed to cleaning or maintenance.
- Food ServiceRate the meal, the service and the wait at the counter, with a different question for breakfast and lunch.
- HealthcarePatient and visitor feedback by ward and touchpoint, sent to the department that owns it.
- RetailCompare stores side by side and see which locations need attention first.
Built to scale
Designed for teams managing many locations and touchpoints.
Whether you manage branches, stores, facilities, properties, campuses, or service teams, PXP gives every role the visibility they need to understand feedback and act quickly.
Role-based dashboards for leaders, managers, and frontline teams
Location, branch, department, and touchpoint comparisons
Real-time alerts when feedback needs attention
Action Hub follow-up to close the loop with customers
CRM, POS, help desk, BI, and workflow integrations
Customer success support from pilot to rollout
Watch the interview with Brody Purser, Director of Human ResourcesWent from one employee survey a year to continuous, anonymous, department-level feedback from frontline staff.
Start With a Pilot. Scale When It Proves Itself.
We deploy PXP at a focused set of locations, show you what the feedback reveals, then roll out to more locations and touchpoints with you. Our Customer Success team supports you from pilot to rollout.
- Pilot at a few locations first
- Help choosing terminals for each site
- No hidden fees
- Collectors in 17 languages