Feedback Terminal and Satisfaction Kiosk
Feedback Terminal and Smiley Kiosk for Instant Customer Feedback
Use a smiley device, feedback terminal, or touchless feedback device to collect high-volume customer feedback right where the experience happens. Customers answer in seconds, and your team sees results by location, touchpoint, and time.
On-site question
How was your experience?
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Best for
Store exitsWashroomsLobbiesCountersDining areasClinicsTransportation hubs
Real product context
Built for public spaces, high traffic, and repeated use
Feedback devices need to be visible, simple, durable, and easy for staff to manage. The goal is not to interrupt customers. The goal is to catch the experience while it is fresh.
Terminal feedback overview
Live
1,284Responses
91%Satisfied
18Alerts
How it works
Ask one simple question at the moment of experience
Feedback terminals work because they remove friction. Customers do not need a phone, an app, or a long survey. They press a button or make a quick choice while the experience is still fresh.
Place the kiosk
Put a feedback device at the touchpoint you want to monitor: exit, counter, waiting room, washroom, lobby, or service area.
Collect instant responses
Customers answer with a smiley button, touchless selection, ABC choice, or tablet-based follow-up question.
Alert the right team
Negative feedback can trigger alerts so staff can fix service problems while the issue is still recoverable.
Physical touchpoints
Place satisfaction kiosks where service quality is won or lost
Retail exits and checkout
Capture a quick satisfaction signal after the visit, before the customer leaves the store.
Learn moreFacilities and washrooms
Give visitors a simple way to report cleanliness, maintenance, and service issues in the moment.
Learn moreRestaurants and dining halls
Measure service, food quality, and dining experience without asking guests to complete a long survey.
Learn moreHealthcare and clinics
Collect patient and visitor feedback near reception, waiting areas, and point-of-care touchpoints.
Learn moreHospitality and guest services
Track lobby, check-in, breakfast, concierge, and amenity experiences across properties.
Learn moreAirports and transportation
Monitor high-volume physical locations such as gates, baggage claim, security, and service desks.
Learn moreWhy it works
The fastest path from customer feeling to operational action
A feedback kiosk turns silent, in-person experiences into measurable signals. It helps operations teams see what is happening now, not weeks later in a survey report.
High-volume responses
Customers can answer while passing by, without typing, scanning, downloading, or talking to staff.
Anonymous and non-intrusive
Ideal for locations where customers are more honest when the request is quick and low pressure.
Real-time service recovery
Trigger alerts when negative feedback appears so teams can respond before issues escalate.
Physical touchpoint context
Compare locations, departments, entrances, service counters, washrooms, and other in-person moments.
Question modes
More than satisfaction: collect quick qualitative answers and polling data
The same feedback device can ask simple satisfaction questions, qualitative ABC questions, or operational polling questions. It stays fast for customers, but gives your team better insight than a score alone.
Satisfaction signal
Ask a fast rating question such as “How was your experience?” and track service performance over time.
HappyNeutralUnhappy
Qualitative ABC feedback
Ask “What did you like most?” or “What can be improved?” and let customers choose from three reason options.
SpeedCleanlinessStaff
Polling and preference
Use the same device for non-satisfaction questions such as visit frequency, product interest, or service preference.
First timeMonthlyWeekly
Device options
Choose the feedback terminal that matches the moment
Some touchpoints need the lowest possible friction. Others need a reason code or open-ended comment. PXP can combine different feedback devices across your journey.
TouchFree XPress
A completely touchless satisfaction kiosk for physical locations where hygiene, speed, and high response volume matter.
Smiley feedback kiosk
A simple three-button feedback device for fast, anonymous, high-volume satisfaction measurement.
ABC choice terminal
A multiple-choice feedback terminal for understanding why customers are satisfied or dissatisfied.
Device capabilities
Designed for fast deployment and better insight
Completely touchless
Collect feedback without asking customers to touch a shared screen or button surface.
Remote question control
Change questions from the dashboard without visiting every device or reprinting material.
ABC choice for the why
Ask quick qualitative questions such as what customers liked most or what should improve.
Quantitative and qualitative
Capture satisfaction scores, reason choices, preference polling, and richer operational signals.
Plug-and-play setup
Easy to implement and scale across locations, departments, and high-traffic touchpoints.
Battery powered
Works with the included battery for 1+ years, so placement is not limited by power outlets.
Built-in SIM connection
Uses built-in GSM connectivity, so local Wi-Fi is not required for deployment.
Real-time alerts
Notify teams when poor feedback appears so service issues can be handled quickly.
Need a richer flow?
Use the Feedback App when a button response is not enough
Install the PXP Feedback App on a tablet, phone, iOS, or Android device to ask follow-up questions, collect comments, capture contact details, or run a multi-question survey at the same physical touchpoints.
Explore Feedback App
Completely touchlessCollect feedback without asking customers to touch a shared screen or surface.
Remote question changesChange questions from the dashboard without visiting every location.
ABC choice for the whySwitch from smiley ratings to quick reason choices when you need qualitative insight.
Battery and wireless readyWorks with included battery power and built-in wireless connection on GSM networks.
Operational fit
When a feedback terminal is the right collector
Choose a satisfaction kiosk when you need
- Anonymous feedback at the exact point of service.
- High response volume without requiring a customer phone.
- Simple, visible feedback collection for busy physical sites.
- Fast issue detection for facilities, service, and operations.
PXP platform capabilities behind the device
- Real-time alerts for negative experiences.
- Satisfaction trends by site, zone, and touchpoint.
- Quantitative scores with optional reason capture.
- A complete collector mix across physical and digital channels.
Battery and SIM deployment
Place feedback terminals where power or local Wi-Fi is not practical. The device runs on battery and connects through a built-in SIM card.
Low maintenance
Designed for continuous collection with minimal staff involvement.
Reliable signal quality
Capture simple, repeatable measurements that teams can compare over time.
Find the right feedback device for your locations
Show us the touchpoints you want to measure. We will help map the right mix of smiley kiosks, touchless terminals, ABC choices, and tablet feedback flows.