HR & people leaders
Engagement and eNPS by site, department and shift, compared month over month.
Alerted when a team's scores drop or comments point to a serious issue.
Deskless & Frontline Employees
Frontline employee feedback software for deskless teams
Most of your workforce never sits at a desk, so email surveys miss them. Press'nXPress asks one quick, anonymous question where they already are - the break room, the time clock, the staff entrance - and shows each manager what their team needs.
- 45%+ response ratesOne anonymous tap on the way to the break room, not a 40-question survey.
- No email or appBuilt for staff with no company email, laptop or time for long forms.
- Anonymous by defaultPeople say what's really going on when nobody can see who answered.
- Every site and shiftCompare departments, sites and shifts week by week.
Where feedback happens
Where frontline staff already are
Short questions at the points staff pass every shift, rotated by week so they stay fresh.
- Break roomHow was your shift today?
- Time clock & staff entranceDo you have what you need to do your job well?
- Locker room & staff washroomsAre staff facilities clean and working?
- Staff canteenHow was your meal today?
- Training & onboardingDid you get the training you needed this week?
- On the moveA QR code or SMS for drivers, cleaners and field teams.
Use cases
What frontline employers use Press'nXPress for
Start with one site or department, then add the rest on the same dashboard.
Frontline pulse surveysAnnual surveys reach office staff, not the frontline.One-question check-ins every shift show how each team is really doing.See how it worksReport a problemBroken equipment and safety issues go unreported.A low score plus a reason opens a work order for maintenance or the safety lead.See how it worksHotel & resort staffSeasonal teams turn over before you know they're unhappy.Department-level feedback all season, as Deerhurst Resort does.See how it worksStaff canteen & facilitiesPoor staff amenities quietly drive people away.Ratings for canteens, lockers and staff washrooms, sent to the team that runs them.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- Warehouse B · Loading dockPallet jack brokenEscalated
- Store 14 · Break roomNot enough staff on weekendsAssigned
- Hotel · Staff lockersLockers not cleanedResolved
SMS · Site maintenance“Loading dock: 3 staff report pallet jack 2 not working this shift. Please check.”
Who uses it
One system, a different view for each team
Site & department managers
Their own team's scores and comments, anonymous and in staff's own words.
Alerted when staff on their shift report workload, equipment or safety problems.
Operations & facilities
Reports about equipment, supplies and staff areas, with open work orders.
Alerted when a site reports broken equipment or missing supplies.
From one survey a year to feedback every day
Deerhurst Resort replaced its once-a-year employee survey with anonymous, department-level feedback from frontline staff, collected on terminals where staff already pass.
Watch the interview with Brody Purser, Director of Human ResourcesWent from one employee survey a year to continuous, anonymous, department-level feedback from frontline staff.
See it in the dashboard
Every site, department and shift, on one screen
PXP AI
Ask your feedback a question
PXP AI answers in plain language, with the chart and the comments behind the answer.
- Which sites had the lowest staff scores on night shifts this month?
- What are warehouse staff saying most about equipment and safety?
- Did scores improve at the stores where we added weekend staff?
Ways to collect
The right collector for each workplace
Feedback tablet
QR code
People stay where they're heard
Frontline staff rarely quit over one big thing. It's the broken equipment nobody fixed, the short-staffed weekends and the feeling that nobody asked. Hearing about those things every week - and fixing them - is how teams keep good people.
- Spot struggling teams before people resign
- Show staff that what they report gets fixed
- Give every manager their own team's view
Keep reading
More on frontline employee feedback
Hear from the people who never answer email surveys
Book a demo and we'll show you the dashboard set up for your sites, departments and shifts.
Frequently Asked Questions
How can I collect anonymous feedback from deskless and frontline workers?
Put a one-question terminal or tablet in the break room, at the time clock or by the staff entrance, and add QR codes and SMS for staff on the move. No email, app or login is needed, and answers are anonymous by default.
How does employee feedback help reduce employee turnover?
Short, frequent check-ins show which sites, shifts and departments are struggling - with workload, equipment, safety or management - while there's still time to act. Fixing those issues, and telling staff what changed, is what keeps people from leaving.
What is the typical response rate for employee feedback with Press'nXPress?
Press'nXPress sees more than a 45% feedback response rate thanks to its simple, quick and anonymous collection approach, compared with the low completion rates of long annual surveys.
Can frontline employees raise a problem that needs fixing, not just give a score?
Yes. A low rating can be followed by a reason such as equipment, safety, staffing or supplies, and that report opens a work order for the right team, so staff see that speaking up gets things fixed.
Does this replace our annual engagement survey?
It complements it. The annual survey covers big-picture topics; short pulse questions show how each site and shift is doing week by week, for the people who rarely sit at a desk.