The Revolutionary TouchfreeXPress Feedback Kiosk: Transforming Customer Feedback Collection

The Revolutionary TouchfreeXPress Feedback Kiosk: Transforming Customer Feedback Collection

By: Press'nXPress Team
March 15, 2023|4 min read

In today's rapidly changing world, businesses need to be agile and adaptive to the evolving preferences and expectations of their customers. One of the most effective ways to stay ahead is by collecting customer feedback to inform decisions and drive improvements. Checkout the TouchfreeXPress Feedback Kiosk, a cutting-edge touchless solution designed to revolutionize customer feedback collection in a variety of industries and settings.

The TouchfreeXPress Feedback Kiosk: What Is It?

The TouchfreeXPress Feedback Kiosk is a touchless device that allows customers to provide feedback at strategic physical locations. Also known as a feedback terminal, kiosk, smiley box, or smiley feedback kiosk, these innovative devices come equipped with several key features that set them apart from their traditional counterparts:

  1. Touchless sensors: Customers can make their selection without physically touching the device.
  2. E-paper display: The kiosk's display can be updated remotely through a cloud dashboard, allowing for seamless changes to questions.
  3. Mobile network connection: Recorded responses are transmitted in real-time from the touchless kiosk to the dashboard, providing instant insights.
  4. Battery-powered: The terminal's built-in battery lasts for over two years, eliminating the need for a dedicated power supply.
  5. Configurable feedback options: Terminals can be set up as smiley feedback kiosks for quantitative feedback or as multiple-choice feedback kiosks for qualitative feedback.
Press'nXPress Satisfaction Kiosk

Why Choose the TouchfreeXPress Feedback Kiosk?

In a world where customers increasingly value safety and hygiene, the TouchfreeXPress Feedback Kiosk offers a touchless way for businesses to gather valuable insights without compromising customer comfort. With their straightforward design, rapid setup, and real-time feedback transmission, these devices are a powerful tool for businesses looking to improve their operations and boost profits.

Ease of Use: High response rate

The TouchfreeXPress Feedback Terminal is designed with user-friendliness in mind. Its intuitive interface, visible signage, and easy-to-understand question display make it simple for anyone to use, regardless of their familiarity with customer feedback terminals. The touchless sensor technology ensures that customers can provide their feedback with a simple hand gesture, while indicator lights and a buzzer confirm that their choice has been recorded.

Quick and Simple Setup

One of the key advantages of the TouchfreeXPress Feedback Kiosk is its hassle-free implementation. The terminal requires minimal maintenance and comes with an included long lasting battery and mobile network connection, allowing businesses to start collecting feedback immediately without the need for additional hardware, equipment, or wiring. These feedback kiosks can be easily placed in any location throughout a business, whether on a stand, counter, window, or wall.

Real-time Feedback Collection

In today's fast-paced business environment, real-time feedback is invaluable for driving improvements and staying ahead of the competition. The Press'nXPress TouchfreeXPress Feedback Kiosk's built-in mobile network connection ensures that recorded responses are transmitted instantly to the dashboard, providing businesses with up-to-date insights into customer experiences and preferences.

Device preview

Industries and Businesses That Can Benefit from TouchfreeXPress Feedback Kiosks


Retailers can use the Press'nXPress Smiley Feedback Kiosks to gather customer opinions on various aspects of their shopping experience, such as store layout, product selection, and customer service. By analyzing the feedback collected with PXP Retail Solution, retailers can identify areas for improvement and optimize their operations to better cater to customer needs and preferences.

Facility Services

Facility service providers can utilize TouchfreeXPress Feedback Kiosks to gather feedback from clients and end-users on the quality of maintenance, food, cleaning, and other facility services provided. By identifying areas for improvement with PXP Facility Services and promptly addressing any concerns, facility service providers can enhance customer satisfaction, foster long-term relationships, and maintain a strong reputation in the industry.

Hotels and Hospitality

In the highly competitive hospitality sector, guest satisfaction is of paramount importance. TouchfreeXPress Feedback terminals can be installed in hotel lobbies, restaurants, and other common areas to collect real-time feedback on various aspects of the guest experience, such as room cleanliness, staff service, and amenities. By addressing any issues and continually improving guest experience with PXP Hospitality, hotels can boost their reputation, attract new customers, and encourage repeat visits.


Healthcare facilities, such as hospitals and clinics, can use TouchfreeXPress Feedback devices to gather patient feedback on the quality of care, wait times, and staff professionalism. Using PXP Solution, identifying areas that need improvement and addressing patient concerns, healthcare providers can enhance the overall patient experience, increase satisfaction, and maintain a high level of trust in their services.

Property Management

Property management companies can benefit from implementing TouchfreeXPress Smiley Feedback Kiosks in residential and commercial properties. These devices can help collect tenant feedback on building maintenance, cleanliness, security, and overall satisfaction with property management services. By analyzing feedback and insights with PXP Property Management, property managers can prioritize resources, address tenant concerns, and ultimately create a better living or working environment, resulting in increased tenant retention and positive word-of-mouth.

Restaurants and Cafés

The food and beverage industry can greatly benefit from touchless feedback kiosks. By placing Press'nXPress Feedback devices in dining areas, restaurants and cafés can collect customer feedback on food quality, service, and overall dining experience. This invaluable information provided with PXP Restaurant can be used to make adjustments to menus, train staff, and enhance the overall atmosphere, ultimately leading to increased customer satisfaction and loyalty.

Educational Institutions

Schools, universities, and other educational institutions can benefit from touchless feedback kiosks by collecting student and parent feedback on various aspects of the educational experience, such as teaching quality, campus facilities, and extracurricular activities. This feedback can be used to inform decisions about curriculum development, resource allocation, and facility improvements, ultimately leading to a better educational experience for students.


Transportation hubs, such as airports, train stations, and bus terminals, can use TouchfreeXPress Feedback Kiosks to gather traveler feedback on a variety of topics, including wait time, cleanliness, safety, and overall satisfaction with the transportation services provided. This real-time feedback and insight available in PXP Transportation Solution can be used to address any issues, optimize operations, and enhance the overall travel experience for passengers.

Public Services

Government agencies and public service providers can install TouchfreeXPress Feedback Kiosks to collect citizen feedback on the quality and effectiveness of various services, such as utilities, road maintenance, and public safety. By understanding the needs and concerns of citizens, these organizations can make data-driven decisions to prioritize resources, improve service delivery, and enhance overall satisfaction with public services.

Deskless Workers

Deskless workers, who represent a significant portion of the workforce in industries such as hospitality, manufacturing, healthcare, facility services, and retail, can benefit from Employee Feedback Kiosks as well. These devices provide an accessible platform for employees to voice their opinions, suggestions, and concerns related to their work environment, safety, and overall job satisfaction. By gathering and addressing employee feedback with PXP Deskless Employee, organizations can create a more engaged and motivated workforce, leading to increased productivity, reduced turnover, and a healthier work culture.

The Power of Continuous Feedback

The TouchfreeXPress Feedback Kiosk promotes a culture of continuous feedback, ensuring that customers and employees feel heard and valued. By regularly gathering and analyzing customer feedback, businesses can make informed decisions, address issues promptly, and continually improve their operations. In turn, this leads to increased customer satisfaction, loyalty, and ultimately, higher profits.

The Press'nXPress Feedback Kiosk is a revolutionary touchless solution designed to transform customer feedback collection across various industries and settings. With its ease of use, quick setup, and real-time feedback capabilities, businesses can stay agile and responsive to customer needs, driving improvements and boosting profits. Don't let your business fall behind; embrace the future of customer feedback collection with the TouchfreeXPress Feedback Kiosk.

Press’nXPress is a valuable experience monitoring solution for brick and mortar businesses, as it provides a comprehensive solution for gathering and analyzing feedback from customers. With its real-time feedback gathering capabilities and advanced analytics tools, Press’nXPress makes it easier for businesses to identify areas for improvement and make changes to enhance the customer experience.

Press'nXPress is an affordable solution that can help any business, regardless of its size, manage and collect all customer feedback from one easy-to-use platform. By using other Press'nXPress feedback collection methods, such as email, SMS, website, app, QR, and phone, you can capture feedback for every step of your customer's journey. This valuable insight will allow businesses to identify service gaps and make improvements.

Our mission at Press'nXPress is to help our clients improve customer satisfaction by continuously monitoring customer experience. You can reach out to our experts to see how PXP Feedback Solution can benefit your business today! If you have questions or would like to learn more, get in touch. Reach out and talk to us.

Press'nXPress TeamPress'nXPress Team

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