When it comes to choosing a company to work with these days, it is more than just finding the product that fits your needs, it’s about finding the company that will provide you with the best experience for your needs. Part of that is, of course, the product you are actually purchasing, but there’s so much more. You need to consider the company’s knowledge of your industry, their vision for future development, their customer service experience and even what they post on their social media. Choosing the right company and product for your needs is like getting to know a new friend. That’s why we want you, to get to know us. Hi friend!
We don’t just collect data for the sake of having data. We’re not just about numbers and graphs that show you static figures about your customer and employee experience. What are we about? We’re about turning every piece of information you collect into actionable insights to improve your customer and employee experience. And to make sure we can do that, we’ve developed an entire platform that collects reactions as they happen. Whether it’s through a kiosk, in a smartphone app, over text, voice, QR Codes & Chips, email, social media or even web integrations, we offer all the collecting channels you need. But collecting is only half the story. PXP AI reads the open-text comments to tell you why a score moved, and Action Hub routes each issue to the right person so you can close the loop in real time. To us, more data just allows us to give you better insights — and better insights mean better customer and employee experiences. We are the platform that provides you with the full picture of your experience in context. That’s who we are.
More Than a Score
Plenty of tools can hand you a number. The problem is that a number on its own — a 72% satisfaction score, an NPS of 34 — tells you how things are going without telling you where, when, or why. That's the gap we were built to close. Instead of a once-a-year survey that arrives long after the experience is over, we capture feedback in the moment of service, tied to the specific touchpoint it happened at. So you don't just learn that satisfaction dipped last month — you learn it dipped at the Tuesday-evening checkout in your downtown location, and a customer mentioned the wait time. That context is the difference between a report you file and a problem you fix.
It's also why we built the platform around the full journey rather than a single question. We help you map every point where a customer or employee interacts with you, place the right collector at each one, and watch the experience unfold end to end — so a strong overall score can never hide a broken touchpoint underneath it.
Customer and Employee Experience, Together
We take an unusual position for a feedback company: we don't think customer experience and employee experience are separate problems. Engaged employees create better customer experiences, and disengaged ones quietly erode them — so we built one platform that measures both. The same collectors, the same real-time insights, and the same journey view work on either side of your operation. That means you can spot a correlation between how your team feels at the start of a shift and how your customers rate the experience that follows, and act on it. One system, one full picture — of everyone whose experience shapes your business.
Want to get to know us better? Book a demo and we’ll show you the full picture of your experience, in context. You can also follow our LinkedIn page for more on improving your customer and employee experiences.
Press'nXPress Team