Operations & brand leaders
Every location ranked by guest satisfaction, with trends by daypart and region.
Alerted when a location drops below target or one issue spreads across the brand.
Restaurant Experience Management
A restaurant feedback system that shows the “why” behind every rating
Online reviews arrive after the guest has gone. Press'nXPress hears from guests at the table, the counter and after delivery, tells you whether the food, the wait or the service caused a low score, and alerts the manager while there's still time to fix it.
- 45%+ response ratesGuests rate their visit in one tap on the way out, with no app or login.
- A QR on every receiptEach order prints its own feedback code, tied to the order and location.
- Every daypartBreakfast, lunch, dinner and late shifts compared location by location.
- Alerts in minutesLow scores reach the manager on shift by SMS, email or WhatsApp.
Where feedback happens
Every moment of the guest's visit
Each touchpoint asks its own short question, so a low score points to the station or shift that needs attention.
- Host stand & waitHow long did you wait for a table?
- Table & dining roomHow was your meal today?
- Counter & order pickupWas your order right and ready on time?
- Drive-thruHow fast and accurate was your order?
- WashroomsHow clean is this washroom?
- Takeout & deliveryDid your order arrive hot and complete?
Use cases
What restaurants use Press'nXPress for
Start with one location, then roll out across the group on the same dashboard.
Catch the bad meal before the bad reviewGuests leave unhappy and tell review sites, not you.Table and exit ratings alert the manager while the guest is still there.See how it worksFranchise & multi-locationEvery location runs differently and head office sees it late.Rank every location on the same questions and spot what top stores do differently.See how it worksWashroom feedbackA dirty washroom spoils the whole visit.A one-tap rating at the door sends staff to fix it within minutes.See how it worksCafeteria & campus diningDaily diners stop coming instead of complaining.Meal-by-meal ratings with alerts to the kitchen during service.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- Downtown · Dining roomFood served coldEscalated
- Airport · CounterLong wait at lunchAssigned
- Midtown · WashroomPaper towels emptyResolved
WhatsApp · Shift manager“3 low ratings for food temperature since 12:15 - please check the pass.”
Who uses it
One system, a different view for each team
Restaurant & shift managers
Their own location's ratings and comments, live during service.
Alerted when guests report cold food, long waits or a dirty washroom.
Kitchen leads
Food quality, temperature and accuracy scores by menu and shift.
Alerted when food complaints start to rise during a service.
See it in the dashboard
Every location and every daypart, on one screen
PXP AI
Ask your feedback a question
PXP AI answers in plain language, with the chart and the comments behind the answer.
- Which locations had the most complaints about food temperature at lunch this week?
- Why did the airport location's score drop on Saturday evening?
- What do guests say most about delivery orders compared with dine-in?
Ways to collect
The right collector for each part of the visit
Feedback tablet
QR code
Guests who are heard come back
Most unhappy guests never complain - they just don't return. Asking at the table or the counter catches the cold plate or the slow order while the guest is still there, so the manager can put it right and the guest leaves with a better story to tell.
- Fix the visit before the guest leaves
- Give every location its own scores and comments
- See which menu items and shifts drive satisfaction
Keep reading
More on restaurant feedback
See what your guests are telling you today
Book a demo and we'll show you the dashboard set up for your locations, dayparts and delivery channels.
Frequently Asked Questions
How does a restaurant feedback system work?
Guests rate their visit in one tap at the table, counter or exit, scan a QR code on the receipt or table, or answer a short SMS or email after takeout and delivery. Every rating is tagged to the location, channel and time, and low scores alert the manager on shift.
Can restaurant feedback software stop bad reviews?
It gives you a chance to fix the problem first. A low rating reaches the manager while the guest is often still there, so a cold meal or a long wait can be put right before it turns into a public review.
How can a restaurant group compare locations?
All locations report into one dashboard, so you can rank them on the same questions, compare dayparts and shifts, and see which issues are local and which run across the brand.
What should a restaurant feedback survey ask?
One overall rating of the visit, one tap on the main reason - food quality, temperature, speed, accuracy, staff or cleanliness - and an optional comment. Short asks get answered by far more guests than long forms.
Can we print a feedback QR code on every receipt?
Yes. Your POS can request a unique feedback link and QR for each order through the Press'nXPress API and print it on the receipt. The order amount, items or customer ID travel with the rating, so you know exactly which order, location and daypart the feedback is about.
Does it work for takeout and delivery orders?
Yes. A QR code on the bag or receipt, or an SMS or email after the order, collects feedback from off-premise guests, and their scores sit next to dine-in on the same dashboard.