RESTAURANT EXPERIENCE MANAGEMENT
Uncover and act on the "why" behind customer feedback
Ratings and NPS scores alone are insufficient for identifying areas for improvement, so we built PXP Restaurant to help restaurant and franchise businesses provide better experience using customer feedback data.
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Let’s increase your feedback responses
The goal is to continue soliciting all types of customer feedback (both positive and negative) so that you can get the most accurate picture.
Improve the dining experience, operation, and business decisions you make as you work to outperform competitors.
Here’s how you can get more and better customer feedback using Press’nXPress restaurant feedback software!
Omni-channel Feedback Collection
Press’nXPress customer feedback solution collects relevant feedback from customers anywhere anytime with Feedback Kiosk, SMS, Email, QR, and website widget that is actionable. Simply integrate with POS and other systems to request and collect contextual feedback.
More than 45% feedback response rate
Press’nXPress simple clickable quick feedback collection approach ensures a high completion rate and high-quality data across all aspects of operation (dine-in, online ordering, takeout, and delivery).
With continuous feedback collection from your guests at different interaction points provide a positive experience to them. By listening to your customers and responding to their thoughts, you can improve the dining experience, improve your service, and build customer relationships and build your brand reputation.
With Press'nXPress Restaurant Feedback Software, you can get real-time customer feedback in restaurant, online order, and for delivery.
Revolutionize your customer experiences with real-time operations
From food preparation to staff service, Press’nXPress customer feedback software for restaurants collects and analyzes feedback data unique to each location and suggests high-impact improvements that will most likely boost guest satisfaction and increase revenue.
Touchless Feedback Kiosk
Looking for a way to allow your customers to share their feedback while they are still in your restaurant? Customer feedback kiosks with high response rates are our major mode of collecting real-time customer feedback which is ideal for customer interaction points in restaurants.
- Collect qualitative & quantitative feedback.
- Stand alone & portable works with included battery.
- Change questions remotely for all locations.
- Uncover friction points in service delivery in real-time.
Take customer feedback in restaurant at various touchpoints like online reservation, ordering, check-in with host, on the tables, and on the way out
Opportunity Risk
Focus on Your Biggest Opportunities
What factors have the greatest influence on your guests' experience? Press'nXPress feedback solution tells you what’s happening at your restaurant before your customers post negative feedback on social media like Yelp and Facebook.
Each location may be unique, but you don't have to dig through the data to find out. We use Machine Learning and Artificial Intelligence to prioritize high-impact opportunities for each operations team and link to detailed reviews for more information.
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Real-Time Feedback Alerts
Notifications & Actionable Insights
Whether you have 10 locations or 100, learn more about incidents and operational problems, find areas to improve productivity, and identify opportunities to raise the service quality. Improve operations across all locations to increase customer satisfaction.
Get real-time alerts and notifications for all new feedback at your restaurant, react to feedback, spot problem areas, improve processes, and staff shifts and identify cost-saving and investment opportunities.
See a DemoRevenue Retention
Recover Dissatisfied Customers at Scale
By encouraging every restaurant customer to leave an honest review at every connection point with your business, you’ll see valuable feedback roll in and know exactly how to pivot for a better bottom line. Press’nXPress automatically sends apology emails and loyalty rewards to dissatisfied customers, so you can bring back customers who could have churned otherwise.
Many brands are recovering revenue by setting guest recovery on autopilot!
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Benchmarking
Team & Location Performances at a Glance
Get full visibility into team performances across locations and over time; from company and industry benchmarks to location-level daypart & shift metrics. Get reports for each of your restaurant location or receive cumulative data for all your locations aggregated together.
Customize and group locations in a way that works best for your organization reporting. Give location-based access and permission to each restaurant manager to track their performance. This can be done with just a few clicks inside Press’nXPress user-friendly dashboard.
See a DemoWhy Brands Love Press’nXPress
More granular data points
Understand why factor behind customer complaints (e.g. whether customer satisfaction is due to low food quality, service or ambience).
Certainty in revenue growth
Press’nXPress uses Machine Learning & Artificial Intelligence to identify improvement areas that can increase revenue and guest satisfaction.
Hands-on strategy sessions
Our Customer Success team will assist you in interpreting data insights and making strategic recommendations to ensure your success.
Ideal for Fast Casual Restaurants, Franchise Restaurants, Cafeterias, Take-Out Restaurants, and Casual Dining & Cafe
Guests expect the right level of service when they dine. With feedback and insights about in-store experiences readily available, restaurant managers, regional leaders, and operation managers can quickly take actions to improve service, staff behavior, and operation efficiency.
Casual Dining
Casual Dining Restaurants
Place touchless feedback kiosk at exist doors of fine dining restaurants so that guests can share their feedbacks about service, ambience, experience and more. Or simply print feedback QR codes on bills to let customers give feedbacks.
Cafeterias
Cafeterias & & Quick Service Restaurants
Capture feedbacks about food taste, service, menu items and hygiene in cafeterias. Deploy touchless feedback kiosks across cafeterias in offices, schools, factories & colleges or print feedback QR on receipts to get customer feedback.
Franchise
Franchise Restaurants
Place feedback kiosks at exit or cashier to get a quick feedback about your customers experience. Place QR feedback labels and signs on the tables, or print on bills to get instant feedback on new menu items, quality, speed of service and staff behavior.
Take-out
Take-out and Catering Services
Send feedback survey links via SMS or print QR code on receipt or on takeaway boxes and ask your customers about their perception of your food taste, quality, variety in menu items, and food delivery.
Benefits
It's great to have an automated response. If it's a thank you or an apology, it allows us to provide our customers with the immediate response they expect.
- Move away from social media reviews to reliable customer feedback that drives operational change in restaurant.
- Recover revenue and increase loyalty through real-time feedback collection and response automation.
- Native feedback and integration to collect instant feedback from customers to improve restaurant operation.
Resources & News
Touchless Feedback Kiosk
These devices are touchless feedback terminals placed in various strategic physical locations where customers can input their feedback about a subject to provide insights to the restaurant operators in real-time fresh after service.
RC Show
We demonstrated how Press'nXPress is helping restaurant and franchise business operations to improve their customers' satisfaction, increase revenue and deliver exceptional experiences in the Restaurant Canada Show.
RFI Summit
In the Restaurant Franchising & Innovation Summit 2022 and showcased how Press'nXPress is helping businesses track both Customer Experience and Employee Experience and improve operation and brand loyalty.
Let’s remove the guesswork and provide exceptional experience to your customers.
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