Website feedback
Collect targeted feedback on key webpages, checkout flows, help pages, and account areas.
Digital touchpoints
Website Feedback Widget and In-App Feedback for Digital Touchpoints
Use a website feedback widget, customer feedback widget, or in-app feedback flow to ask the right question while the experience is happening. PXP helps teams collect contextual web feedback across pages, mobile apps, chat, digital screens, and payment moments.
Best for
Websites Mobile apps Customer portals Chatbots POS screens Self-service kiosks Digital signage
How it works
Collect digital feedback without sending users away
Instead of relying only on long surveys after the fact, use short prompts inside the product, page, screen, or transaction flow where the experience can still be remembered.
1
Choose the moment
Trigger feedback on specific pages, after key events, during support, or at the point of sale.
2
Ask a short question
Use a rating, reason choice, comment box, or a compact flow that matches the digital channel.
3
Send context to PXP
Capture the channel, page, event, product area, or anonymous transaction context alongside the feedback.
Digital surfaces
One feedback approach, six digital use cases
The same platform can support different digital collection methods, from public websites to native apps and POS systems.
Mobile app feedback
Trigger in-app feedback after events, tasks, releases, or moments where users need support.
Chatbot and messenger
Ask short conversational questions after automated support, live chat, or messaging sessions.
Digital screen feedback
Embed feedback into self-service screens, product displays, and interactive digital touchpoints.
Point of sale feedback
Ask at the payment or service moment and connect feedback with anonymous transaction context.
Digital signage
Collect quick feedback from public displays, information screens, waiting areas, and service signage.
Why it works
Digital feedback is strongest when it carries context
A score alone is limited. PXP helps teams understand where the feedback came from, what the customer was trying to do, and which digital touchpoint needs attention.
Use PXP as a digital feedback collector and website feedback tool for product, service, and operations teams.
Target by page or event
Ask different questions based on page, product action, customer segment, or journey stage.
Collect scores and comments
Capture CSAT, NPS-style ratings, open text, and follow-up reasons in the same flow.
Lightweight integration
Use widgets, embedded scripts, SDKs, or screen integrations depending on the channel.
Act on digital signals
Route negative feedback, product friction, and service issues into the PXP dashboard.
Digital collection
Embed, modal, or slider depending on the page
Embed
Best when feedback should feel like a natural part of the page. Use it on support pages, portals, product screens, post-purchase pages, or anywhere you want always-on feedback without interrupting the user.
- Brand the experience to match your website, app, or digital product.
- Trigger feedback from pages, events, journeys, and user behavior.
Embed
Place a feedback question directly inside a page, portal, email signature, or product screen.
Good fit for product and digital teams
- Find friction on specific pages, flows, forms, and app screens.
- Measure the impact of releases, redesigns, and product changes.
- Capture comments from real users while the issue is fresh.
Good fit for service and operations teams
- Monitor digital self-service, support chat, and payment experiences.
- Route urgent issues into alerts, dashboards, and recovery workflows.
- Compare feedback across digital and physical collection channels.
Map digital feedback to the moments that matter
Show us your website, app, POS, or screen flow. We will help choose the right mix of embed, modal, slider, SDK, and dashboard routing.