RETAIL EXPERIENCE MANAGEMENT
Transform retail customer experience
Increase customer loyalty, customer share of wallet, and retain your customers with PXP Retail. From in-store to digital channels, delight your customers at every touchpoint.
Evaluate in store experience at the most effective touchpoints. Plan, evaluate, and then act to improve overall customer satisfaction.
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Attract & retain loyal customers
The goal is to continue soliciting all types of retail customer feedback (both positive and negative) to identify opportunities to increase loyalty and revenue.
Track the customer journey from start to finish with rich insights into the key drivers of loyalty and spend for every customer segment.
Here’s how you can optimize retail experience and drive business growth using Press’nXPress!
Omni-channel Feedback Collection
Monitor and optimize customer satisfaction across the omni-channel shopping journey. Press’nXPress collects feedback in real-time with Feedback Kiosk, SMS, Email, QR, web & app widget, and call center.
More than 45% feedback response rate
Press’nXPress simple clickable quick feedback collection approach ensures a high completion rate and high-quality data across all aspects of operation (in store experience, product quality, quality and speed of service, ease of ordering, delivery and fulfillment).
With continuous feedback collection from your customers, provide a positive experience to your shoppers. Position your brand and retail shops as a destination not just for quality products, but for outstanding customer service and experiences, so that customers gravitate to your stores and spend more during each visit.
Revolutionize your shoppers experiences with real-time operations
With feedback and insights about in-store experiences available in real-time for each location, front-line managers, regional leaders, and insights teams can quickly take actions to improve service, staff behavior, and operation efficiency.
Touchless Feedback Kiosk
Retail Customer feedback kiosks with high response rates are our major mode of collecting real-time customer feedback in retail store interaction points.
- Collect qualitative & quantitative feedback.
- Stand alone & portable works with included battery.
- Manage kiosks remotely for all locations and automatically.
- Uncover friction points & enable prompt service recovery in real-time.
Capture feedback at various touchpoints like website checkout, in-store cashier, at customer service counter, and call-center
Opportunity Risk
Focus on Your Biggest Opportunities
What factors have the greatest influence on your shoppers' experience?
Each store location may be unique, but you don't have to dig through the data to find out. We use AI-powered Text Analytics to identify critical guest issues before they escalate. Prioritize high-impact opportunities for each operations team and link to detailed reviews for more information.
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Goal-Setting
Real-time & Actionable Insights
Whether you have 10 locations or 100, learn more about incidents and operational problems, find areas to improve productivity, and identify opportunities to raise the service quality. Improve operations across all locations to increase brand loyalty.
Real-time alerting on both desktop and mobile to enable staff to prioritize customer recovery and in-the-moment service. Get alerts for negative feedback, react to feedback, spot problem areas, improve processes, and staff shifts and identify cost-saving and investment opportunities.
See a DemoRevenue Retention
Recover Dissatisfied Customers at Scale
By encouraging every Retail customer to leave an honest review at every interaction point with your brand, you’ll see valuable feedback roll in and know exactly how to pivot for a better bottom line. Press’nXPress automatically sends apology emails and loyalty rewards to dissatisfied customers, so you can bring back customers who could have churned otherwise. Many brands are recovering revenue by setting customer recovery on autopilot!
Share experience-based data and insights to empower retail store managers to improve their actions and train others to create behaviors that generate repeat visits.
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Benchmarking
Team & Location Performances at a Glance
Get full visibility into team performances across locations and over time; from company and industry benchmarks to location-level daypart & shift metrics. Connect feedback and sentiment data with transactional data, marketing, operations, to develop lasting relationships with customers.
Customize and group locations in a way that works best for your organization reporting. This can be done with just a few clicks inside Press’nXPress user-friendly dashboard.
See a DemoWhy Brands Love Press’nXPress
More granular data points
Understand why factor behind customer experiences and satisfaction and what matters most to the customers.
Turn detractors into promoters
Understand the key drivers behind feedback to close the loop with unhappy customers and resolve problems quickly to increase retention.
Hands-on strategy sessions
Our Customer Success team will assist you in interpreting data insights and making strategic recommendations to ensure your success.
Ideal for Retail Stores with Multi Location
Scale your voice of customer program across multiple retail stores, countries and even regions. Everyone from store managers to regional leaders can track their improvements and the impact to your customers and brand. Ideal for specialty retailers, gas stations, drugstores, supermarkets, and online retailers.
Benefits
Collection of feedback in physical retail store locations is key to understand retail customer experience and retail service gaps.
- Move away from social media reviews to reliable customer feedback that drives operational change in retail.
- Recover revenue and increase loyalty through real-time feedback collection and response automation.
- Native feedback and integration to collect instant feedback from customers to improve retail operation.
Resources & News
Touchless Feedback Kiosk
Press'nXPress Feedback Terminal is an end-to-end solution for gathering real-time feedback from customers in your physical retail locations as they interact with your brand.
Real-time Micro-Feedback
Unlike the traditional survey-based method, the micro-feedback approach simplifies the feedback collection and makes it as frictionless as possible for shoppers to share about their experience.
Experience Journey Map
By incorporating your customer experience journey directly into the experience monitoring, we help you understand your organization's current state and visualize shoppers' pain points and expectations.