Welcome To ThePress'nXPress BlogWe provide best practices and industry thought leadership on Customer Feedback & Employee Experience
April 26, 2023Customer Experience
Elevating Airport Experience: The Power of Real-Time FeedbackBy: Press'nXPress Team | 4 min read

Press'nXPress feedback management solution revolutionizes the airport experience through real-time feedback capture. With user-friendly kiosks and a multichannel approach, we gather diverse passenger insights. The analytics engine transforms this data into actionable improvements, enhancing airport services and customer satisfaction. An alerting feature ensures swift issue resolution, while integration and automation capabilities foster efficient operations. Utilize our solution to elevate your airport's passenger experience, fostering loyalty and gaining a competitive edge in the dynamic aviation industry.

Elevating Airport Experience: The Power of Real-Time Feedback
Apr 12, 2023Customer Experience
Enhancing Customer Feedback Management with PXP: A Comprehensive Solution for Service Quality ImprovementBy: PXP Team | 6 min read

Press'nXPress Customer Feedback Management platform offers a cutting-edge solution for businesses to collect, analyze, and act on customer feedback. With innovative feedback collection methods like kiosk smiley buttons, QR codes, SMS, Email, IVR, and business reviews, PXP provides crucial insights to improve operations and customer service quality. Discover how PXP's analytical engine can help your business excel in facility management services and achieve unparalleled service quality metrics.

Enhancing Customer Feedback Management with PXP: A Comprehensive Solution for Service Quality Improvement
Mar 29, 2023Customer Experience
The Power of Feedback Kiosks in Healthcare: Enhancing Patient Care and SatisfactionBy: Press'nXPress Team | 8 min read

Feedback kiosks in the healthcare industry enable hospitals and clinics to gather valuable, real-time feedback from patients on various aspects of their services. Learn how this technology leads to service quality consistency along a better understanding of patient needs, resulting in more effective, personalized care and overall improved patient satisfaction.

The Power of Feedback Kiosks in Healthcare: Enhancing Patient Care and Satisfaction
Mar 15, 2023Customer Experience
The Revolutionary TouchfreeXPress Feedback Kiosk: Transforming Customer Feedback CollectionBy: Press'nXPress Team | 4 min read

The PXP TouchfreeXPress Feedback Kiosk is a revolutionary touchless solution for collecting customer feedback across various industries. Key features include touchless sensors, e-paper displays, real-time data transmission, built-in connectivity and battery-powered operation. This user-friendly device promotes a culture of continuous feedback, enabling businesses to improve operations and boost profits with invaluable real-time insights.

The Revolutionary TouchfreeXPress Feedback Kiosk: Transforming Customer Feedback Collection
Mar 1, 2023Customer Experience
Leveraging Generative AI to Enhance Customer ExperienceBy: Press'nXPress Team | 7 min read

One of the significant advantages of generative artificial intelligence (AI) is its ability to analyze large volumes of data and identify patterns that can help measure customer experience (CX). By analyzing customer interactions with a brand, generative AI can generate insights into customer behavior and preferences. Companies can use this data to optimize their CX strategy, identify areas that need improvement, and make data-driven decisions to enhance the customer journey.

Leveraging Generative AI to Enhance Customer Experience
Feb 22, 2023Customer Experience
Using Real-Time Customer Feedback with Contextual Data to Improve Customer ExperienceBy: Press'nXPress Team | 6 min read

Real-time customer feedback with contextual data such as time, location, and device used can provide valuable insights for businesses to improve customer experience. By collecting and analyzing contextual data, businesses can better understand customer needs and pain points, personalize customer experiences, and enhance customer loyalty and retention. Implementing real-time customer feedback with contextual data requires the use of tools and techniques for collecting and analyzing data, as well as best practices for using the data to improve customer experience.

Using Real-Time Customer Feedback with Contextual Data to Improve Customer Experience
Feb 8, 2023Customer Experience
Unlocking the Potential of Feedback: How to Transform Ratings and Service Quality in HospitalityBy: Press'nXPress Team | 7 min read

The hospitality industry relies on exceptional customer service for success, making guest satisfaction a top priority. To monitor and improve guest satisfaction, businesses invest significant time and resources. Guest feedback is a valuable tool for gauging customer sentiment, providing insights into areas of strength and weakness. Collecting feedback is only part of the challenge; the real test is turning feedback into actionable insights that drive meaningful change. This article will explore how technology and best practices can transform guest feedback into tangible improvements in service quality and ratings.

Unlocking the Potential of Feedback: How to Transform Ratings and Service Quality in Hospitality
Feb 1, 2023Customer Experience
Redefining the Omnichannel Experience Approach with Press'nXPressBy: Press'nXPress Team | 6 min read

Companies need to embrace an omnichannel approach to deliver a seamless customer experience across all channels. Press'nXPress feedback management solution helps companies overcome integration issues, siloed customer data, and technology limitations, enabling them to gain a comprehensive view of the customer experience and make data-driven decisions to improve it immediately. Press'nXPress can help companies provide a seamless, integrated experience across all channels, which is crucial to staying ahead of the competition.

Redefining the Omnichannel Experience Approach with Press'nXPress
Jan 25, 2023Customer Experience
Importance of Experience Monitoring in Facility ServicesBy: PXP Team | 4 min read

Experience monitoring in facility services is crucial for understanding the needs and expectations of clients, as well as for making improvements to facility services. Press'nXPress is a cloud-based feedback management solution that provides facility service providers with a comprehensive toolkit for gathering and analyzing feedback from clients, making it easier to identify areas for improvement and enhance the customer experience.

Importance of Experience Monitoring in Facility Services
Jan 18, 2023Employee Experience
Importance of experience monitoring for deskless and frontline workers using feedback kioskBy: Press'nXPress Team | 7 min read

Deskless and frontline workers often face challenges in receiving feedback, which can lead to decreased engagement and job satisfaction. Feedback kiosks, such as Press’nXPress, provide a secure and convenient platform for these workers to provide real-time feedback, improving communication and engagement between employees and management.

Importance of experience monitoring for deskless and frontline workers using feedback kiosk
Jan 11, 2023Customer Experience
How Facility Services Can Utilize Customer Feedback to Improve their Operation and GrowBy: PXP Team | 4 min read

Facility services help organizations and office buildings run smoothly. Facility service providers must understand customer needs and improve operations and services to succeed. Customer feedback is a great approach to monitor experience, improve and grow.

How Facility Services Can Utilize Customer Feedback to Improve their Operation and Grow
Dec 14, 2022Customer Experience
The Importance of Patient Experience in HealthcareBy: Press'nXPress Team | 4 min read

Patient experience is a critical aspect of healthcare that can have a significant impact on the quality of care, public perceptions, and financial performance of healthcare organizations. By continuously measuring and improving patient experience, healthcare organizations can improve the overall quality of care they provide and build a better healthcare system for all.

The Importance of Patient Experience in Healthcare
Nov 21, 2022Customer Experience
Guidelines for Measuring Service Quality in Facility ServicesBy: PXP Team | 4 min read

Service quality is crucial for facility services and property management business. Companies who don't compete on customer experience will lose customers. Even companies that know they must give exceptional service have trouble quantifying it. Finding actionable methods to improve your customer experience and please your customers can be assisted by using the five aspects of service quality.

Guidelines for Measuring Service Quality in Facility Services
Nov 1, 2022Customer Experience
Facility Services Companies need Customer Feedback Solutions to SucceedBy: PXP Team | 4 min read

A solid strategy for ensuring that customers will return and hopefully recommend your service to others is to provide them with a positive experience overall. The way customer feedback is gathered, analyzed, and acted upon is a highly critical component of any facility services business strategy for improving customer experience. Excellent service is essential to maintaining a strong, ongoing relationship between a facility management company and its clients.

Facility Services Companies need Customer Feedback Solutions to Succeed
Sep 23, 2022Customer Experience
45 Retail Survey Questions for The Customer Feedback you needBy: Press'nXPress Team | 9 min read

For a retail business, requesting customer feedback is an extraordinary method for understanding the issues your customers may have and improving your operation, service, and products. Knowing what to ask is important in collecting customer feedback. Here we have listed the best 45 retail survey questions you can ask your retail customers to understand their needs and experience gaps to make quick and long-term improvement.

45 Retail Survey Questions for The Customer Feedback you need
Aug 19, 2022Customer Experience
Fast, Accurate and Actionable Reports Are Key To Guest Experience SuccessBy: Press'nXPress Team | 5 min read

Actionable insights is one of the key factors when selecting a Guest Experience software, so it was also a top priority for Andrea and Shargo hotel to review the customer feedback insights generated in Press'nXPress dashboard as soon as they began collecting guest feedback data.

Fast, Accurate and Actionable Reports Are Key To Guest Experience Success
July 28, 2022Customer Experience
The Importance of Customer Feedback in Brick-And-Mortar RetailBy: Press'nXPress Team | 7 min read

Customer feedback in the retail industry – also known as retail feedback - is an immediate impression of the customers' experience with a brand. However, this feedback is generally inaccessible to business managers in brick-and-mortar stores. Business owners are always seeking for methods to improve customer service. Customer input can influence a brand's health, sales, and important strategic changes that will lead to product enhancements, streamlining operation, and growth.

The Importance of Customer Feedback in Brick-And-Mortar Retail
July 26, 2022Customer Experience
Planning Your Hotel Guest Experience TouchpointsBy: Press'nXPress Team | 5 min read

Andrea and her team took the critical first step in launching their new customer experience at Shargo Hotel. Identifying the touchpoints and interaction points to collect feedback is the foundation for building a solid guest experience journey that they can continuously monitor and improve.

Planning Your Hotel Guest Experience Touchpoints
July 15, 2022Customer Experience
A guide to optimizing the retail customer experienceBy: Press'nXPress Team | 10 min read

The retail industry has traditionally been built on the concept of selling products through a physical storefront. E-commerce has flourished because of advancements in technology. Retail brand success will depend on a retailer's ability to adapt business models and create shopping experiences that engage and delight customers online and in-store.

A guide to optimizing the retail customer experience
June 30, 2022Customer Experience
Capturing Customer Feedback at Franchise and Restaurant LocationsBy: Mak Vaezpour | 4 min read

Are you listening to what your customers are saying? Maintaining a brand's reputation and providing consistently high-quality service is critical to a company's long-term success. Franchises face a frequent problem when it comes to providing the same level of service at all their locations. Innovation, as well as tracking and improving relevant data about the customer experience, are critical factors in restaurant business.

Capturing Customer Feedback at Franchise and Restaurant Locations
June 14, 2022Customer Experience
Meet Andrea, Vice President of Operations and Guest Experience at Shargo HotelsBy: Press'nXPress Team | 5 min read

Andrea and Shargo Hotels are ready to take the next step with their Guest Experience plan and are inviting you to come along with them.

Meet Andrea, Vice President of Operations and Guest Experience at Shargo Hotels
May 16, 2022Customer Experience
Hospitality Feedback In Context MattersBy: Genevieve Coates | 4 min read

If you're spending your days chasing down endless frowns, but with no real context, you need to learn about the better way to get your guest feedback.

Hospitality Feedback In Context Matters
Mar 23, 2022Employee Experience
Employee Engagement Makes Sense For Your People and Your ProfitBy: Genevieve Coates | 6 min read

With the rise of the triple bottom line approach, more and more companies are shifting their attitudes towards valuing what every person brings to their company. But, if you aren't sold on that idea just yet, let's walk through why valuing your people and employee engagement is an approach that makes financial sense.

Employee Engagement Makes Sense For Your People and Your Profit
Mar 9, 2022Customer Experience
How Customer Empowerment Rules The Hospitality IndustryBy: Arash Mansouri | 5 min read

Guest feedback and satisfaction is essential in the hotel industry. In the age of customer empowerment, hotels and resorts need to stay on top of customer feedback and do what they need to do to keep their customers and potential new clients happy.

How Customer Empowerment Rules The Hospitality Industry
Feb 17, 2022General
Customer Service vs Customer Experience: Two Approaches Working TogetherBy: Press'nXPress Team | 3 min read

Customer experience (CX), what does it really mean, and how is it different from customer service? In a nutshell, customer service is just one part of the overall customer experience. Once you understand the differences between the two, it’s much easier to understand how they can work together to benefit your customers.

Customer Service vs Customer Experience: Two Approaches Working Together
Jan 17, 2022Customer Experience
The Value of Frictionless Customer ExperienceBy: Arash Mansouri | 5 min read

What makes a customer experience Frictionless? One of the most critical aspects of designing a customer journey is creating and easy and fast path for the customers at every step of the journey. For an exceptional customer experience it is important to eliminate any friction at every interaction point.

The Value of Frictionless Customer Experience
Jan 5, 2022Employee Experience
The ROI of deskless employee feedbackBy: Mak Vaezpour | 5 min read

Organizations that are intentional about listening to employees on issues important to them can greatly improve their brands as employers.

The ROI of deskless employee feedback
Nov 26, 2021Customer Experience
Your Customer Experience Management Needs AutomationBy: Press'nXPress Team | 5 min read

How do we benefit from the increased amount of customer feedback we can collect to have at our fingertips digitally? We need to use the technology like machine learning, automation and AI to our advantage. 

Your Customer Experience Management Needs Automation
September 15, 2021General
What is CSAT and How Is It Measured In Press’nXPress?By: Press'nXPress Team | 3 min read

As businesses, we need to be better prepared to collect feedback in ways that allow our customers to be comfortable and safe no matter what is happening in the world. Are you ready to measure your CSAT?

What is CSAT and How Is It Measured In Press’nXPress?
August 21, 2021Customer Experience
It's Time To Ditch The Long Surveys and Use Real-Time Micro FeedbackBy: Press'nXPress Team | 6 min read

If you've ever played a role in the customer experience team, you probably have had a tough time gathering customer feedback. Let's face it. It's challenging to get customer feedback. It's a heavy lift. It takes time to find customers with similar experiences, and you have to find a channel to reach out to them.

It's Time To Ditch The Long Surveys and Use Real-Time Micro Feedback
July 15, 2021Customer Experience
Press’nXPress Feedback Terminal: Collect feedback anywhereBy: Press'nXPress Team | 3 min read

Press’nXPress Feedback Terminal collects real-time point-of-service customer feedback at physical locations. Like, the rest of the Press'nXPress customer experience products, is easy to set up and syncs with Press'nXPress dashboard, putting all of your customer feedback in one place. Press'nXPress Feedback Terminal is an end-to-end solution for gathering feedback from customers in your physical locations as they interact with your brand.

Press’nXPress Feedback Terminal: Collect feedback anywhere
June 30, 2021Customer Experience
Customer Experience Journey MapBy: Press'nXPress Team | 4 min read

Become genuinely customer-centric by keeping customer experience journey maps part of your organization's day to day business. Thinking about the overall path that your customer follows during their interactions with your brand and defining what that customer journey looks like can be an essential start of improving your overall customer experience.

Customer Experience Journey Map
June 9, 2021Employee Experience
Create A Culture of Employee EngagementBy: Press'nXPress Team | 4 min read

How do you encourage your employees to give the feedback you need effectively? How do you create a culture of engagement? Research shows a fact that engaged employees means a better customer experience which makes a lot of sense.

Create A Culture of Employee Engagement
May 20, 2021Customer Experience
Five Questions To Ask Yourself When Building A Customer JourneyBy: Press'nXPress Team | 3 min read

Sometimes it can be challenging to know where to start. Here are some questions to ask yourself to identify points along your Customer Journey and a few ideas of collectors you could use for gathering feedback and monitor experience.

Five Questions To Ask Yourself When Building A Customer Journey
Apr 21, 2021Customer Experience
Touchfree Feedback Kiosk: Why It's Important and How It WorksBy: Press'nXPress Team | 4 min read

It's time to improve the safety and usability of your feedback terminals by going touchless. This past year we've all gained a better understanding of how important it is for the safety of those around us to wash hands and keep frequently touched surfaces clean. When it comes to collecting customer feedback through a physical kiosk, that can present a challenge.

Touchfree Feedback Kiosk: Why It's Important and How It Works
April 15, 2021Customer Experience
How To Turn Negative Reviews Into A Positive Improvement To Your Customer ExperienceBy: Press'nXPress Team | 4 min read

No matter what approach you take to dealing with an individual negative review, you need to make sure you are always looking to improve how you collect customer feedback through your touchpoints on your customer journey.

How To Turn Negative Reviews Into A Positive Improvement To Your Customer Experience
April 2, 2021Customer Experience
Feedback in Action in the Hospitality IndustryBy: Press'nXPress Team | 3 min read

Just-in-time feedback methods are on the rise, and they are changing the way companies gather essential data about their customers. Customer experience is critical for the hospitality industry, where a satisfied guest directly connects to increased revenue, ignoring customer experience costs money.

Feedback in Action in the Hospitality Industry
March 26, 2021Customer Experience
The Rise of Just-in-Time Feedback MethodsBy: Press'nXPress Team | 10 min read

Just-in-time feedback methods are on the rise, and they are changing the way companies gather essential data about their customers. If you're a business that relies on customers – whether that's eCommerce, a brick-and-mortar store, or B2B product manufacturing – customer feedback is king. Understanding the customer's journey with your business will help you modify and tailor the experience to produce better results and maintain customer engagement. 

The Rise of Just-in-Time Feedback Methods
March 19, 2021Employee Experience
Taking Care of Your Deskless Workforce: Why You Need to Implement Continuous Employee FeedbackBy: Press'nXPress Team | 6 min read

It is important to engage the deskless workforce, which comprises 80% of the global workforce. It emphasizes the need for innovative solutions like Press’nXPress, to enhance employee satisfaction, motivation, and productivity. By addressing the engagement gap for deskless and frontline workers, companies can improve overall performance, reduce turnover, and create better customer experiences.

Taking Care of Your Deskless Workforce: Why You Need to Implement Continuous Employee Feedback
March 17, 2021Customer Experience
Collecting Feedback in a Socially Distanced WorldBy: Press'nXPress Team | 4 min read

As businesses, we need to be better prepared to collect customer feedback in ways that allow our customers to be comfortable and safe no matter what is happening in the world. Are you ready?

Collecting Feedback in a Socially Distanced World
Mar 5, 2021Customer Experience
Employee Engagement Leads To A Better Customer Experience - The Ideal Contextual Experience For Your BusinessBy: Press'nXPress Team | 5 min read

Customers care about the treatment of employees and engaged employees treat customers better. Satisfied employees mean great work. Great work means happy customers. Happy customers mean a successful business. It’s a simplified view, but it makes sense, especially because more and more consumers want to purchase from companies that treat their employees right.

Employee Engagement Leads To A Better Customer Experience - The Ideal Contextual Experience For Your Business
February 26, 2021Customer Experience
Why You Should Build Your Customer Journey With TouchpointsBy: Press'nXPress Team | 5 min read

They make a purchase, take the product home and tell all their friends about it. What they say and how they feel about their interactions with your company makes up their Customer Experience. Every part of those interactions could make it positive, negative or have no impact at all.

Why You Should Build Your Customer Journey With Touchpoints
February 23, 2021Customer Experience
5 Signs You Should Start Exploring Your Customer Experience in ContextBy: Press'nXPress Team | 5 min read

Could there be areas you could improve on or grow your business more? If you aren’t asking the right questions at the right times during that customer experience, these questions will always be challenging to answer. So here are 5 reasons why you should start exploring your customer experience in context.

5 Signs You Should Start Exploring Your Customer Experience in Context
February 11, 2021Employee Experience
Putting Your Employee Engagement into ContextBy: Press'nXPress Team | 3 min read

Your people are what power your company and are the building blocks of your customer experience. Without them, your business wouldn't be possible. So take the time to know precisely how you can create the best employee experience through employee engagement.

Putting Your Employee Engagement into Context
February 9, 2021Customer Experience
Why Understanding The Context of Your Customer’s Experience MattersBy: Press'nXPress Team | 3 min read

Understanding the context of customer experiences is vital for business success in a competitive market. Our feedback management system collects real-time reactions from customers in brick-and-mortar businesses, offering valuable insights through a cloud dashboard. This empowers businesses to make data-driven decisions and improve customer satisfaction, ultimately fostering loyalty and long-term success.

Why Understanding The Context of Your Customer’s Experience Matters
February 2, 2021General
Who Are We?By: Press'nXPress Team | 3 min read

We don’t just collect data for the sake of having data. We’re not just about numbers and graphs that show you static figures about your customer and employee experience. What are we about? We’re about turning every piece of information you collect into actionable insights to improve your customer and employee experience.

Who Are We?
January 26, 2021Employee Experience
Is Employee Net Promoter Score (eNPS) Enough to Monitor Engagement?By: Press'nXPress Team | 3 min read

Employee NPS (eNPS) has become more and more popular to measure employee experience and employee engagement. The question is if eNPS is enough to improve the employee experience. eNPS measures how likely your employees are to recommend their company as a place to work. To calculate eNPS simply subtract your percentage of detractors from your percentage of promoters (eNPS = % of promoters – % of detractors).

Is Employee Net Promoter Score (eNPS) Enough to Monitor Engagement?
January 19, 2021General
Customer Experience MetricsBy: Press'nXPress Team | 3 min read

There are multiple known metrics to measure success of a customer experience program. The metrics can be used to set a benchmark, validate impact of improvement actions, set goals for future enhancements, or communicate the rationale for previous investments.

Customer Experience Metrics
January 12, 2021General
Importance of Customer Satisfaction MeasurementBy: Press'nXPress Team | 3 min read

Customer satisfaction is at the core of experience with an organization and reflects the perception of the product and service received. Organizations need to understand customer’s satisfaction levels with their products, services, or experiences.

Importance of Customer Satisfaction Measurement