PROPERTY & FACILITY EXPERIENCE MANAGEMENT
Transform property management & facilities management
Collect operational insights directly from end users to improve facility conditions and client satisfaction. Understand and exceed the staff, client, visitors, and residents service quality expectations with PXP Property & Facility. From on-site client locations to digital channels, hear firsthand from the clients about the experience and delight them at every touchpoint.
Operationalize the feedback to increase the level of satisfaction and ultimately improve your service delivery, reputation, and increase renewals.
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Offer Outstanding Facilities Management
The goal is to soliciting all types of feedback (both positive and negative) to identify opportunities to improve operations and service delivery.
Monitor and track process changes in facilities services and how they affect your client satisfaction through real-time insights and engagement.
Here’s how you can improve staff, visitor, and resident satisfaction to hit performance growth using Press’nXPress!
Omni-channel Feedback Collection
Monitor and optimize staff, resident, and visitor satisfaction across the omni-channel interaction points. Press’nXPress collects feedback in real-time with Feedback Kiosk, SMS, Email, QR, web & app widget.
More than 45% feedback response rate
Press’nXPress simple clickable quick feedback collection approach ensures a high completion rate and high-quality data across all aspects of operation and service (in location experience, quality and speed of service, and staff attitude).
With continuous feedback collection from your clients and visitors you are able to continually improve on the quality of the service delivered. You are also able to gauge satisfaction from various areas operations. Experience is critical when delivering 3rd party services and use of instant feedback will help to make improvement and also test concept and new processes before full implementation.
Revolutionize facility management and operations with real-time feedback
Property and facility managers, site managers, regional managers, and service teams can quickly take actions to improve service quality and operation efficiency with real-time feedback and insights provided by staff, visitors and residents.
Touchless Feedback Kiosk
Feedback kiosks with high response rates are our major mode of collecting
real-time staff, client, visitor and resident instant feedback in property and
facility on-site interaction points.
- Uncover operational issues & enable prompt service recovery in real-time.
- Collect qualitative & quantitative feedback.
- Stand alone & portable works with included battery.
- Manage kiosks remotely for all locations and automatically.
Measure satisfaction at various touchpoints like reception, mail room, elevator, catering and restaurant, conference room, gym
Opportunity Risk
Use Feedback To Drive Improvements
What factors have the greatest influence on your service delivery and operation?
Each property may be unique, but you don't have to dig through the data to find out. We use AI-powered Text Analytics to identify critical staff, visitor and resident concerns before they escalate.
We'll help you identify the areas you need to focus on to improve facility conditions and service delivery. Identify and resolve issues that may prevent you from keeping or acquiring new contracts. Prioritize high-impact opportunities for each property location operation team and link to detailed reviews for more information.
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Goal-Setting
Real-time & Actionable Insights
Whether you have 10 or 1000 property locations, learn more about incidents, service quality gaps, and operational problems and identify opportunities to improve service quality. Improve operations across all properties to increase brand loyalty with actionable insights and automation.
Real-time alerting on both desktop and mobile to enable your staff on-site to continuously monitors all facilities under your management, so you can act before an issue escalates. Get alerts for negative feedback, react to feedback, spot problem areas, improve processes, staff shifts and identify cost-saving and investment opportunities.
See a DemoRevenue Retention
Recover Service at Scale
By encouraging visitors, clients, staff, and residents to leave an honest feedback, you’ll see valuable feedback roll in and know exactly how to improve your service. No matter how big your organization is, and how many properties and facilities you manage, Press'nXPress provides a flexible and easy to use solution.
Monitor satisfaction scores, feedback and insights to spot any issues. Act on feedback to improve KPIs and satisfaction levels in all facilities you manage.
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Benchmarking
Team & Location Performances at a Glance
Get full visibility into team performances across multiple locations and track over time service satisfaction metrics. Take positive feedback to motivate your front line teams when they deserve praise and negative feedback to improve processes and training.
Customize and group properties in a way that works best for your organization reporting. Role and location based dashboards to identify insights and take action. This can be done with just a few clicks inside Press’nXPress user-friendly dashboard.
See a DemoWhy Property & Facility Managers Love Press’nXPress
Improve service quality
Using real-time feedback for more accurate and higher response rate, fix operational problems as they arise and prevent further issues by improving training and processes.
Benchmark services
Use feedback data to compare locations and service providers to highlight weak spots and identify best practices and training opportunities.
Monitor multiple sites
See what’s working, or not, at each property and site. Identify sites that need regular attention, revisit processes, and team performance – all from the office.
Ideal for Property Management & Facility Services with Multi Location
Improve the quality of your service delivery across multiple facilities, countries and even regions. Everyone from site managers to regional leaders can track service improvement action and the impact to your brand.
Benefits
Collection of feedback, suggestion and comments from clients and visitors is key to understand service delivery gaps.
- Move away from feedback cards and survey to reliable feedback that drives operational change.
- Recover service level through real-time feedback collection and mitigation action.
- Monitor change by collecting feedback when introducing new service or process to see the impact.
Resources & News
Touchless Feedback Kiosk
Press'nXPress Feedback Terminal is an end-to-end solution for gathering real-time feedback from staff and visitors in properties and facilities to measure service and improve operation.
![Customer Feedback in Property Management](./images/../../blog/image/facility-services-companies-need-customer-feedback-solution-to-succeed.jpg "#height=150px;width=150px;object-fit=cover;object-position=10%;title="Continuous feedback collection in facility services")
Facility Services Feedback
The way customer feedback is gathered, analyzed, and acted upon is a highly critical component of any facility services business strategy for improving customer experience.
Experience Journey Map
By incorporating experience feedback directly into the visitors journey, we help you monitor and understand your service quality and visualize pain points, improvement areas and expectations.