Portfolio & asset managers
Every building ranked by tenant satisfaction, with trends month over month.
Alerted when a building drops below target or one issue keeps coming back.
Property Management
Feedback software for property management
Tenants and residents notice a dirty washroom, a broken gym machine or a slow repair long before an inspection does. Press'nXPress turns what they notice into work orders for your building team, and shows you which buildings are keeping tenants happy.
- 45%+ response ratesTenants and visitors rate a lobby or washroom in one tap as they walk past.
- Battery + SIMMount a terminal anywhere in the building: no outlet, no Wi-Fi, no building IT.
- Feedback + foot trafficPeople counters show how busy each area was next to how it was rated.
- Every building rankedCompare buildings and areas across your portfolio on one dashboard.
Where feedback happens
Every space your tenants and residents use
Each space gets its own question, so a low score lands with the team responsible for it.
- Lobby & conciergeHow was your welcome at the front desk today?
- WashroomsHow clean is this washroom? Then: soap, paper, smell or spill.
- Gym & amenitiesIs the equipment clean and working?
- Elevators & common areasDid anything in the building need attention today?
- ParkingWas parking easy to find and well lit?
- Maintenance requestsYour repair is complete. How did we do?
Use cases
What property teams use Press'nXPress for
Start with the space that gets the most complaints, then add the rest on the same dashboard.
Smart restroom managementWashroom complaints reach you by email days later, if at all.Ratings, missing-supply reports and cleaner check-ins at every washroom in the building.See how it worksRestroom feedback systemTenants judge the whole building by its washrooms.A one-tap rating at the door alerts the cleaning team within minutes.See how it worksUsage-based cleaningBusy floors get the same cleaning as empty ones.People counters trigger cleaning by real foot traffic instead of the clock.See how it worksServices in your buildingsCleaning and catering are run by a provider you can't see day to day.You and your facility services provider work from the same scores and work orders.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- Tower B · GymTreadmill out of orderEscalated
- Lobby · ElevatorsElevator 2 slow, noisyAssigned
- Level 3 · WashroomPaper towels emptyResolved
SMS · Building maintenance“Tower B gym: 2 residents report treadmill 3 not working. Please check today.”
Who uses it
One system, a different view for each team
Property & building managers
Live scores for each lobby, washroom and amenity in their building, with open work orders.
Alerted when tenants report a problem in a shared space or after a repair.
Maintenance & cleaning teams
Which areas need attention now, what was reported and who is assigned.
Alerted when an area gets a run of low scores or a missing-supplies report.
See it in the dashboard
Every building and every area, on one screen
PXP AI
Ask your feedback a question
PXP AI answers in plain language, with the chart and the comments behind the answer.
- Which buildings had the most washroom complaints this month?
- What are residents saying about the gym and amenity areas?
- How long do maintenance requests take to close, building by building?
Ways to collect
The right collector for each space
Touchless terminalWashrooms, lobbies and exits. One tap or a hover.
Feedback tabletConcierge and amenity desks, with follow-up questions.
People counterEntrances and washrooms, to clean and staff by real traffic.
QR codeWashrooms, elevators and parking, answered on a phone.Repair done. How did we do? Reply 1-54
SMS & emailAfter a maintenance request is closed.
Happy tenants renew
Renewals are won in small moments: a clean lobby, a working gym, a repair handled quickly. Feedback at each of those moments shows you which buildings and services are keeping tenants, and which ones are putting renewals at risk.
- Catch problems before they reach the owner
- Give each building team its own scores and work orders
- Bring results, not opinions, to every owner report
Amenities people actually use
Gyms, lounges and shared spaces cost money to run. Ratings and foot traffic for each one show which amenities residents value, which need maintenance, and which are barely used.
Keep reading
More on property feedback
See how your buildings are rated today
Book a demo and we'll show you the dashboard set up for your buildings, washrooms and amenities.
Frequently Asked Questions
How do property managers collect tenant and resident feedback?
With a one-tap terminal or QR code where tenants and visitors already are - lobbies, washrooms, gyms, elevators and parking - plus an SMS or email after each maintenance request. Every response lands in one dashboard by building and area.
Can tenant feedback help with lease renewals?
It shows which buildings, amenities and services tenants are unhappy with while there is still time to fix them, and gives you a record of what was reported and resolved to discuss at renewal time.
Can Press'nXPress manage feedback across a whole portfolio?
Yes. Buildings can be grouped by region, asset type or owner, with dashboards and alerts for each manager and a ranking of every building for portfolio leads.
Can feedback trigger cleaning when a washroom gets busy?
Yes. People counters at the entrance count visitors, and a visitor threshold you set can open a cleaning task. Low washroom ratings or missing-supply reports open a work order straight away, whatever the count.
Who runs the cleaning and catering in our buildings?
If those services are delivered by a facility services provider, they can use Press'nXPress too, so you and your provider see the same scores. See the Facilities & Workplace solution.