Patient experience lead
Scores and comments across every site, unit and touchpoint, compared week over week.
Alerted when a unit drops below its target or complaints about one theme start to rise.
Healthcare & Patient Experience
Patient experience solutions that act on feedback in real time
Formal surveys tell you how a quarter went, weeks later. Press'nXPress shows how today is going on every ward, waiting room and washroom, and sends each problem to the team that can fix it while the patient is still there.
- 45%+ response ratesOne tap on the way out, with no app, login or survey link for patients to ignore.
- No touchingThe touchless terminal reads a hovering hand, so nobody touches a shared surface.
- Battery + SIMNo power outlet, Wi-Fi or IT project needed to place a terminal on a ward.
- Alerts in minutesLow scores reach the owner of that area by SMS, email or WhatsApp.
Where feedback happens
Every point of the patient and visitor journey
Each area gets its own short question, so a low score points straight to the place, and the team, that needs to act.
- Reception & check-inHow long did you wait to be seen at the front desk?
- Waiting roomsWere you kept informed while you waited?
- Wards & patient roomsHow clean and quiet was your room today?
- WashroomsHow clean is this washroom? Then: soap, paper, smell or spill.
- Cafeteria & food serviceHow was your meal, and was it served at the right temperature?
- DischargeHow well did we explain your next steps before you left?
Use cases
What hospitals and clinics use Press'nXPress for
Start with one program and add the rest on the same dashboard.
Patient feedback systemComplaints surface weeks later in surveys or reviews.Live ratings by ward, unit and shift, with the reasons behind every low score.See how it worksWashroom & environmental servicesCleaning issues are found by patients first.Low washroom scores open a work order for the cleaning team, with proof of when it was fixed.See how it worksStaff pulse for clinical teamsNurses and support staff rarely answer long engagement surveys.Anonymous one-question check-ins in break rooms show burnout and staffing pressure early.See how it worksCafeteria & cateringFood complaints reach managers after service is over.Ratings at the tray return alert the kitchen while service is still running.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- Ward 3 · WashroomNo soap, bad smellEscalated
- ED · Waiting roomLong wait, no updatesAssigned
- Ward 4B · Patient roomsNoise at nightResolved
SMS · EVS supervisor“Ward 3 washroom rated low 3 times in 20 minutes - soap empty. Please send a cleaner.”
Who uses it
One system, a different view for each team
Nurse & unit managers
Their own ward's ratings by shift, with patient comments in their own words.
Alerted when patients on their unit report noise, waiting or communication problems.
Facilities & EVS
Washroom and room cleanliness by location, with open work orders and fix times.
Alerted when a washroom gets a run of low scores or a missing-supplies report.
See it in the dashboard
From thousands of ratings to the few things to fix today
PXP AI
Ask your feedback a question
PXP AI answers in plain language, with the chart and the comments behind the answer.
- Which wards had the most noise complaints at night this month?
- Why did satisfaction at the emergency department waiting room drop last week?
- Which washrooms are reported unclean most often, and how busy were they at the time?
Ways to collect
The right collector for each area
Touchless terminalExits, waiting rooms and washrooms. One tap or a hover.
Feedback tabletPatient rooms and discharge, where a few questions fit.
People counterEntrances, waiting rooms and washrooms, to see how busy each area was.
QR codeBedside, washrooms and posters, answered on the patient's phone.How was your care today? Reply 1-55
SMS & emailAfter an appointment or discharge, sent automatically.
Better care starts with knowing what patients notice
Patients judge a visit by moments clinical metrics don't capture: a long wait without an update, a noisy night, a washroom without soap. Capturing those moments as they happen gives every team a short list of fixes, and the evidence that the fixes worked.
- Fix problems for the patients who are still on site
- Give each unit its own scores and comments
- Show leadership trends across every site in one place
Keep reading
More on patient experience
See what patients are telling you today
Book a demo and we'll show you the dashboard with a setup for your wards, waiting rooms and washrooms.
Frequently Asked Questions
How do hospitals collect real-time patient feedback?
Press'nXPress collects patient feedback in real time through touchless feedback kiosks, SMS, email, QR codes, web and app widgets, and call center channels. This omni-channel approach captures feedback at every touchpoint from admission to discharge.
What is a good patient feedback response rate for healthcare facilities?
Press'nXPress's simple clickable feedback approach achieves more than a 45% feedback response rate, ensuring high-quality data on in-location experience, quality and speed of service, and staff attitude across healthcare operations.
How can patient feedback improve healthcare operations and satisfaction?
Comments are grouped by theme and sentiment, so the reasons behind low scores are clear, and real-time alerts reach the team that owns each area. Low ratings at a ward washroom open a work order for environmental services; a run of waiting-time complaints at reception goes to the front-desk lead.
Can patients give feedback without touching a shared device?
Yes. The touchless terminal registers a hand hovering over a face, so patients and visitors rate their visit without touching any surface. Tablets and QR codes are available where a longer survey makes sense, such as at discharge.
Does patient feedback replace HCAHPS or other formal surveys?
No. Formal surveys arrive weeks after discharge and are needed for reporting. Real-time feedback adds what they miss: which ward, shift or washroom caused a problem, while there is still time to fix it for the patients who are there now.