Implementing PXP can result in significant returns on investment (ROI) for your business. While the exact ROI will vary depending on your specific use case, on average, our customers see a 30% reduction in unhappy customers in their first year of using PXP.
This reduction in unhappy customers is crucial because studies have shown that 50% of customers will switch to a competitor after just one negative experience. On the other hand, businesses with excellent customer experiences can charge up to 86% more than their competitors. Moreover, companies that prioritize customer experience are 60% more profitable than those that don't.
In addition to these benefits, PXP also provides businesses with valuable contextual data, such as date, time, and location, that can help identify trends and areas for improvement. In digital channels, PXP can collect any additional information the business wants to add, such as the total purchase amount, list of products, and customer ID.
By prioritizing customer-centric decisions, you can increase customer satisfaction, retention, and lifetime value, while also improving operational efficiency and reducing costs. Our team at PXP is always available to discuss your specific use case and how PXP can help you achieve a positive ROI, so please don't hesitate to contact us!