Use Cases / Restroom & Washroom Feedback
Restroom & Washroom Feedback
A dirty restroom drives more public reviews than almost any other touchpoint - and most operators only hear about it after a one-star review, not in the moment. PXP turns a tap on a smiley terminal or tablet, or a QR scan, into a structured, anonymous signal your team can act on immediately.
Pilots start with a handful of restrooms at one or two locations - low commitment, fast to see signal.
Scan the code by the door - no app, no login
How was this restroom?
What's the issue?
The Problem
Restroom condition disproportionately shapes how visitors judge an entire facility - an airport, a hospital, a store - yet it's the touchpoint operators hear about least, and last.
Most guests won't stop staff or file a complaint over a restroom issue. They just leave frustrated - and some of them go straight to a public review instead of the front desk. By the time a facility manager sees the problem, it's already shaping how strangers rate the whole building.
Meanwhile, most restroom-monitoring systems on the market today are little more than a complaint hotline: someone has to be upset enough to report a problem before anyone hears anything at all. There's no read on the restrooms that are simply fine - no baseline, no trend, nothing to benchmark against.
The Basics
Restroom feedback system
A restroom feedback system lets visitors rate a restroom, washroom or toilet in seconds - on a smiley terminal, a tablet, a QR code or by SMS - and say what is wrong. Low ratings alert the cleaner responsible for that restroom straight away, and every rating, work order and fix is recorded, so facility teams can see which restrooms need attention and prove when they were serviced.
One tap on a smiley terminal or tablet, or a quick QR or SMS response. After a low score, they pick the issue - no toilet paper, bad smell, wet floor.
Each washroom has its own rule, such as three negative ratings in a row. When it trips, PXP opens a work order for that exact restroom with the reason attached.
The assigned cleaner gets the alert by SMS, email or WhatsApp, with delivery tracked. If it is still open when the SLA passes, a supervisor is alerted.
The cleaner checks in at the restroom, the work order closes with its resolution time, and the display shows the new last-cleaned time.
Collectors
Four collector options, all feeding the same dashboard and the same alert rules. Most sites mix them - a terminal or tablet at the busiest exits, QR codes everywhere else.
A touch-free smiley terminal by the exit captures a one-second rating from almost everyone who walks out - answered by holding a hand over a face. After a low score it asks what's wrong with issue tags. Battery-powered option, no corporate Wi-Fi needed, and response rates of 30%+ where installed.
The PXP Feedback App on a wall-mounted tablet outside the washroom - branded, reconfigurable per site, and able to ask more than one question. It shows when the restroom was last cleaned, and the same tablet lets cleaning associates log a check-in after each round.
A code at the door or on the back of a stall opens a short, mobile-friendly survey - no app, no account. Visitors answer on their own phone, and it is genuinely anonymous by default, not just "not disclosed."
Where a quick text is the more natural fallback - low-connectivity areas or guests who prefer it - PXP offers a text-in option that feeds the same structured pipeline as the other collectors, not a separate inbox.
| Dimension | Hygiene | Power | Connectivity | Best for |
|---|---|---|---|---|
| Smiley terminal | Touchless (hover) | Battery option or mains | Own connection, no corporate Wi-Fi | Busy restroom exits: airports, malls, stations |
| Tablet app | Touchscreen, easy to wipe | Tablet battery or mains | Wi-Fi or mobile data | Branded entrances where a follow-up question is worth it |
| QR code | Visitor's own phone | None needed | Visitor's mobile data | Every stall and smaller washrooms, at almost no cost |
| SMS | Visitor's own phone | None needed | Mobile network | Low-connectivity areas and visitors who prefer to text |
Washroom Feedback on a Tablet
Terminals win on speed at the busiest exits. A tablet earns its place where a richer answer is worth one more tap - entrances at airports, malls, hotels and offices.
How clean is this washroom?
What needs attention?
The PXP Feedback App runs on a standard iOS or Android tablet mounted by the washroom. Visitors rate the restroom, pick the issue after a low score, and see when it was last cleaned - which builds trust before they walk in.
Issue Tags
After a low score, visitors choose the reason in one more tap. The reason decides who is alerted, so a broken flush goes to maintenance and an empty dispenser goes to the cleaner on that floor.
The Differentiator
A restroom complaint alert system tells you when someone is angry enough to text. PXP tells you how every restroom is actually doing.
A rating and a why-category take seconds to give. From there, PXP does the rest - scoring, categorizing, and routing the issue to the right team with a full accountability trail.
PXP is designed with privacy-by-default principles: standard kiosk and web feedback can be anonymous, PII collection is minimized, access is role-based, and enterprise deployments support encryption, audit logging, retention controls, and consent-aware outbound campaigns.
From Feedback to Fixed
Feedback only matters if it reaches someone who can fix the restroom - fast, and with a record that it was done.
Each restroom has its own alert threshold. When visitors leave a set number of negative ratings in a row, PXP opens a work order for that restroom with the reason attached - out of supplies, needs cleaning, odor or maintenance - and notifies the cleaner assigned to it by SMS, email or WhatsApp. Delivery is tracked for every message, and if the work order is still open when the SLA passes, the alert escalates to a supervisor.
The cleaner closes the loop at the restroom itself with a verified check-in, which updates the Last Service time on the feedback display. Add a people counter at the entrance and each restroom can also be serviced by traffic - after a set number of visitors - instead of by the clock alone.
Usage-based cleaning, verified check-ins and SLA reporting together: Smart restroom management
Count visitors anonymously and compare restrooms by complaints per 1,000 visits. People counter
Why rated feedback beats a text-in complaint line: Restroom and washroom feedback vs the complaint hotline
A practical plan for fewer restroom complaints, step by step: How to reduce restroom complaints with data
Getting It Right
What separates a restroom feedback program people use from a sign nobody scans.
Where you put the collector matters more than anything else.
Cleaners should hear about real problems, not every single tap.
A checklist for comparing restroom feedback systems.
A practical guide to washroom and toilet feedback, from collectors to alert rules: How a toilet feedback system works
Using QR codes on restroom doors and stalls: QR code restroom feedback: placement, questions and alerts
Built for Every Facility
Airports, rail and motorway service areas, shopping centres and malls, hospitals, hotels, stadiums and office buildings - restroom feedback plugs into the collectors and solutions PXP already runs in each of these environments.
Frequently Asked Questions
Practical answers for facility managers, operations leads, and CX teams evaluating PXP.
A toilet feedback system - also called a restroom or washroom feedback system - lets visitors rate the toilets in seconds on a smiley terminal, tablet, QR code or SMS, and pick the reason when something is wrong, such as no toilet paper or a bad smell. Low ratings alert the cleaner responsible for that toilet straight away, and every visit and fix is recorded for reporting.
No. PXP smiley terminals are available in a battery-powered option, and they connect without using your corporate Wi-Fi network, so they can go on a wall outside a washroom without cabling or IT setup.
Yes. The PXP TouchFree terminal is answered by holding a hand over a smiley face, so nobody has to touch a shared surface in a washroom. QR codes and SMS also let visitors answer on their own phone.
Yes. After a low score, the terminal or tablet asks a follow-up question with issue tags such as no toilet paper, empty soap, bad smell, wet floor or needs cleaning. The chosen reason travels with the alert, so the cleaner knows what to bring before they arrive.
Any language. Each site can show its questions in the languages its visitors speak - for example English, French, Arabic or German - and responses still roll up into one dashboard.
Place the terminal or tablet by the washroom exit at eye level, where people pass on the way out. QR codes work best at eye level on the inside of the door or on the back of stall doors. Use one code or device per restroom, so every rating is tied to the exact location.
Yes. The PXP Feedback App turns a wall-mounted iOS or Android tablet into a washroom feedback point that supports multi-question surveys, issue tags after a low score, your branding, and a last-cleaned display. The same tablet lets cleaners log a verified check-in after each round.
A QR code posted by the door opens a short, mobile-friendly survey in the browser. There is no app to download and no account to create. A rating and a why-category take a few seconds, and an optional comment is available for anyone who wants to add detail.
An SMS-only hotline is a defect log — it only hears from people upset enough to report a problem, so there is no positive baseline and nothing to trend. PXP captures rated experiences including the good ones, adds a structured why-category, applies AI theme extraction to comments, and routes the result through Action Hub with an accountability trail.
PXP is designed with privacy-by-default principles — standard kiosk and web feedback can be anonymous, PII collection is minimized, access is role-based, and enterprise deployments support encryption, audit logging, retention controls, and consent-aware outbound campaigns. A QR-to-web response does not require a phone number or a name.
When a rating or a pattern of responses crosses a threshold, Action Hub routes an alert to the responsible team with the location, the why-category, and the comment attached, so a supply or cleaning issue can be resolved while people are still on site rather than after a public review appears.
Yes. The PXP Feedback App runs on a wall-mounted iOS or Android tablet, which is often faster and cheaper to roll out, can use hardware you already own, and can be reconfigured per site. The same tablet can also let cleaning associates log a check-in after each round. Dedicated touch-free kiosks remain the better fit for very high-traffic or harsh environments, and many sites mix both.
Yes. When a restroom reaches its alert threshold, PXP opens a work order and notifies the assigned cleaner by SMS, email or WhatsApp, with delivery status tracked. If the issue is not resolved within the SLA, the alert escalates to a supervisor.
Pricing is configured per deployment because it depends on the number of locations, restrooms, and collectors involved. Most teams start with a pilot across a handful of restrooms at one or two sites. Book a demo and we will size it to your sites.
From Scan to Resolution
Start with a pilot across a handful of restrooms at one or two locations. Pricing is configured per deployment — talk to us and we'll size it to your sites.