QR Code & Web
A code at the door opens a short, mobile-friendly survey - no app, no account. Frictionless by design, and genuinely anonymous by default, not just "not disclosed."
Use Cases / Restroom & Washroom Feedback
Restroom & Washroom Feedback
Real-Time Restroom Feedback, Not Just Complaints
A dirty restroom drives more public reviews than almost any other touchpoint - and most operators only hear about it after a one-star review, not in the moment. PXP turns a scan into a structured, anonymous signal your team can act on immediately.
Pilots start with a handful of restrooms at one or two locations - low commitment, fast to see signal.
10+ yrsRunning real-time feedback programs
75+Corporate clients across six industries
12M+In-the-moment feedback signals collected
Restroom FeedbackWest Wing · L2
1
Scan the code by the door - no app, no login
2
How was this restroom?
GreatNeeds attention
3
What's the issue?
Out of suppliesNeeds cleaningMaintenance
No name, no number - anonymous by default
The Problem
The one complaint nobody files at the front desk
Restroom condition disproportionately shapes how visitors judge an entire facility - an airport, a hospital, a store - yet it's the touchpoint operators hear about least, and last.
Most guests won't stop staff or file a complaint over a restroom issue. They just leave frustrated - and some of them go straight to a public review instead of the front desk. By the time a facility manager sees the problem, it's already shaping how strangers rate the whole building.
Meanwhile, most restroom-monitoring systems on the market today are little more than a complaint hotline: someone has to be upset enough to report a problem before anyone hears anything at all. There's no read on the restrooms that are simply fine - no baseline, no trend, nothing to benchmark against.
How It Works
How PXP Collects Restroom Feedback — QR Code, SMS, Kiosk, and Tablet
One signage placement, four collector options, all feeding the same dashboard. QR-to-web is the primary path; SMS, kiosk and tablet extend it where they make sense.
SMS
Where a quick text is the more natural fallback - low-connectivity areas or guests who prefer it - PXP offers a text-in option that feeds the same structured pipeline as the QR flow, not a separate inbox.
Kiosk
For very high-traffic sites, a touch-free terminal by the exit adds a one-tap rating on the way out. PXP's kiosk deployments have seen response rates of 30%+ where installed.
Tablet App
The PXP Feedback App on a wall-mounted tablet outside the washroom - fast to deploy, reconfigurable per site, and able to run on hardware you already own. The same tablet lets cleaning associates log a check-in after each round, so supervisors see who cleaned which washroom and when.
The Differentiator
From Complaint Inbox to Measurement System
A restroom complaint alert system tells you when someone is angry enough to text. PXP tells you how every restroom is actually doing.
SMS-Only Complaint Hotline
PXP Restroom Feedback
Signal type
Defect log - only complaints get reported
Rated experience, with a positive baseline too
Structure
Free text straight to a person, no categories
Rating + why-category + AI theme extraction
Privacy
Phone number + timestamp + room code, "not disclosed"
Anonymous by default - no PII required
Data integrity
Mistyped room codes misattribute the issue
QR code ties feedback to the exact fixture
Channel
SMS only, per-message cost, opt-out overhead
Omnichannel - QR/web primary, SMS, kiosk or tablet as needed
One scan becomes a routed, trackable signal
A rating and a why-category take seconds to give. From there, PXP does the rest - scoring, categorizing, and routing the issue to the right team with a full accountability trail.
Step 1Quick Rating
Step 2Why-Category
Step 3Optional Comment
Step 4PXP AI Theme Extraction
Step 5Action Hub Routes the Fix
Privacy by Default
PXP is designed with privacy-by-default principles: standard kiosk and web feedback can be anonymous, PII collection is minimized, access is role-based, and enterprise deployments support encryption, audit logging, retention controls, and consent-aware outbound campaigns.
Built for Every Facility
Built for Every Facility That Has a Restroom
Restroom feedback is a cross-industry touchpoint - it plugs into the collectors and solutions PXP already runs in each of these environments.
Frequently Asked Questions
What facility teams ask about restroom feedback
Practical answers for facility managers, operations leads, and CX teams evaluating PXP.
How do people leave restroom feedback without an app or an account?
A QR code posted by the door opens a short, mobile-friendly survey in the browser. There is no app to download and no account to create. A rating and a why-category take a few seconds, and an optional comment is available for anyone who wants to add detail.
How is this different from a text-in restroom complaint hotline?
An SMS-only hotline is a defect log — it only hears from people upset enough to report a problem, so there is no positive baseline and nothing to trend. PXP captures rated experiences including the good ones, adds a structured why-category, applies AI theme extraction to comments, and routes the result through Action Hub with an accountability trail.
Is restroom feedback really anonymous?
PXP is designed with privacy-by-default principles — standard kiosk and web feedback can be anonymous, PII collection is minimized, access is role-based, and enterprise deployments support encryption, audit logging, retention controls, and consent-aware outbound campaigns. A QR-to-web response does not require a phone number or a name.
How quickly is the facilities team alerted when something is wrong?
When a rating or a pattern of responses crosses a threshold, Action Hub routes an alert to the responsible team with the location, the why-category, and the comment attached, so a supply or cleaning issue can be resolved while people are still on site rather than after a public review appears.
Can we use a tablet instead of a dedicated kiosk?
Yes. The PXP Feedback App runs on a wall-mounted iOS or Android tablet, which is often faster and cheaper to roll out, can use hardware you already own, and can be reconfigured per site. The same tablet can also let cleaning associates log a check-in after each round. Dedicated touch-free kiosks remain the better fit for very high-traffic or harsh environments, and many sites mix both.
What does a restroom feedback deployment cost?
Pricing is configured per deployment because it depends on the number of locations, restrooms, and collectors involved. Most teams start with a pilot across a handful of restrooms at one or two sites. Book a demo and we will size it to your sites.
From Scan to Resolution
Your restrooms are already talking. Now you can hear them.
Start with a pilot across a handful of restrooms at one or two locations. Pricing is configured per deployment — talk to us and we'll size it to your sites.