One tap
A single question on a smiley terminal, answered in a second at the exit or washroom.
RateDone
Survey Builder
One question or a full survey, on every collector
Build multi-question surveys with follow-up reasons, voice answers, contact fields and answer-based logic - then put the same survey on tablets, QR codes, links, email, SMS and phone calls. PXP AI Agent can draft it for you.
H Harbor HealthWashroom · Level 2
How was your visit today?
Best for
After a purchase or orderAfter a phone callEventsEmployee pulse checksService recovery follow-upCollecting contact detailsVisitors who speak different languages
One tap or a full survey
Ask as much as the moment allows
A smiley terminal at a washroom door should take one tap. A tablet at reception, a QR code at the table or an email after a purchase can ask more. The survey builder covers both, on the same platform and the same dashboard.
A short survey with logic
A rating, the reasons behind it, a comment and contact details - each person only sees what applies to them.
RateWhyCommentThanks
The same survey on every channel
Attach one survey to tablets, QR codes, links, email, SMS, website widgets or phone calls.
Build onceUse anywhere
Question types
Everything a feedback survey needs, nothing it doesn't
Scale
A rating on 3, 5, 7, 10 or 11 points, shown as numbers or as smiley faces.
Categorical
Pick one or several from a list, such as “Which department did you visit?”
Why
The reasons behind a rating, such as Staff or Wait time, shown as a list or chips with icons.
Open comment
A free text box, optional or required.
Voice & Text
People speak their answer or type it - a voice answer arrives as text.
Respondent info
Name, email, mobile, company or a custom field, for follow-up and service recovery.
Statements
Text with no answer: an intro, instructions, a section heading or a thank-you.
Multiple selection
Let people pick more than one answer on a Categorical or Why question, with a minimum and maximum.
Picture choices
In the visual style, reasons appear as icon tiles or rows that read at a glance in any language.
Logic without complexity
Each person only sees the questions that apply to them
Any question can have a Show when rule based on earlier answers. Ask “What could we do better?” only of unhappy customers, “What did you like?” only of happy ones, and “Tell us more” only when someone picks Other. Combine conditions with all or any.
Finish with a different thank-you for each mood - so an unhappy customer reads an apology, not a cheerful “Thanks!”.
How was your visit today?
Show when: Satisfied
What did you like?
StaffCleanlinessServiceOther
Show when: Other
Tell us more
“The new bakery counter is lovely.”
Show when: Satisfied
Thanks, we're glad you enjoyed your visit!
How was your visit today?
Show when: Dissatisfied
What could we do better?
Wait timeStockPriceOther
Show when: Other
Tell us more
Skipped - didn't pick Other Show when: Dissatisfied
Sorry we fell short today. We'll do better.
Powered by PXP AI Agent
Describe what you want to learn. PXP AI Agent drafts the survey.
Tell PXP AI Agent what you need - “a short washroom survey that asks unhappy visitors why” - and it drafts the questions, follow-up whys, Show when rules and thank-you messages for you to review in the builder.
Ask PXP AI Agent to reword a question, add a follow-up, translate the survey or switch it on a touchpoint, and the change reaches every terminal, tablet and QR code without a site visit. Once answers arrive, PXP AI groups comments and voice transcripts by theme and sentiment, summarizes the survey report, and answers follow-up questions in plain language.
See PXP AI in the dashboard PXP AI AgentDraft · ready to review
“A short washroom survey. Ask unhappy visitors what needs attention, and thank happy ones.”
- 1ScaleHow clean is this washroom?
- 2WhyWhat needs attention? Show when: Neutral or Dissatisfied
- 3WhyWhat did you like? Show when: Satisfied
- 4Voice & TextAnything else? Speak or type. Show when: Other
- 5StatementSorry about that - we're sending someone now. Show when: Dissatisfied
- 6StatementThanks for your feedback!
Visual surveys
The same questions, with a visual style
Every survey can use the classic style or the visual style. The visual style puts your brand on a picture of the place, shows reasons as picture tiles, and lets people answer by voice, text or guided choices. Questions, logic and data stay exactly the same.
H Harbor HealthWashroom · Level 2
How clean is this washroom?
4Good
54321
H Harbor HealthWashroom · Level 2
What needs attention?
CleanlinessSuppliesSmellOther
H Harbor HealthStaff pantry · Level 5
Tell us about the pantry
Voice Text Guided
“Great coffee, but the fridge was empty again after lunch.”
Templates
Start from a template or from scratch
Nine templates come with their questions, intro and thank-you ready to go. Reword any question and delete the ones you don't need.
NPS SurveyOverall NPSCustomer Satisfaction (CSAT)Customer Satisfaction Product & ServiceStore Purchase SurveyOnline Purchase FeedbackEmployee SatisfactionEvent FeedbackIVR Survey
Look & feel
Make it look like your brand on every screen
Slides or One Pager
One question at a time, or the whole survey on one scrolling page.
Tap to advance
Turn off navigation arrows and the survey moves on with each tap - ideal on kiosks.
Themes and fonts
Ready-made themes from White to Midnight Blue, nine fonts, and your own colours with a contrast readout.
Smiley look
Classic, Soft or DashEye faces on rectangle, circle or squircle tiles, filled or outline.
Logo and progress bar
Show your logo on the first page or every page, with a progress bar along the top.
Translations
The same survey in other languages, from the Translation tab.
Every channel
Build once, attach the survey to any touchpoint
A survey goes live when a touchpoint uses it. For a QR code, widget or link you can switch to a different survey later, and the codes and links already handed out open the new one.
Tablet feedback app
Full surveys at reception, wards, cafés and washrooms.
Learn moreQR code & tap
Swap the survey behind a printed code without reprinting.
Learn moreA survey link after a purchase, visit or appointment.
Learn moreSMS & WhatsApp
Survey invites by text after a delivery or service.
Learn moreWebsite & in-app
The survey in a widget on your site or app.
Learn morePhone & IVR
Start from the IVR Survey template for post-call feedback.
Learn moreResponses & reports
See every answer, and the whole picture
The survey report shows how many people opened, started and completed the survey, and follows every answer from the rating to the reasons behind it. Rank the whys, read each person's answers and comments, and let PXP AI group them by theme.
To send each answer to your own systems as it arrives, use a webhook.
Response flow Why ranking Webhooks
See integrations 
FAQ
Survey builder questions, answered
Can Press'nXPress run a full survey, not just one question?
Yes. The survey builder creates multi-question surveys with scale, categorical and why questions, open comments, voice and text answers, contact fields and statements. Attach a survey to a tablet, QR code, link, email, SMS, website widget or phone touchpoint, while smiley terminals keep their one-tap question.
Does the survey builder support skip logic or branching?
Yes, with Show when rules. Any question, comment or thank-you can be shown only when earlier answers match, such as a rating of Dissatisfied or a reason of Other. Conditions can be combined with all or any. Each respondent only sees the questions that apply to them.
Can PXP AI Agent create or change a survey for me?
Yes. Describe what you want to learn and PXP AI Agent drafts the questions, follow-up whys, Show when rules and thank-you messages for you to review. You can also ask it to reword a question, add a follow-up or translate the survey, and changes reach every touchpoint without a site visit.
Can customers answer by voice?
Yes. A Voice & Text question lets people speak their answer or type it. Spoken answers are transcribed, so your team reads a comment instead of listening to a recording, and PXP AI groups them by theme and sentiment with the rest of the feedback.
Which survey templates are included?
Nine: NPS Survey, Overall NPS, Customer Satisfaction (CSAT), Customer Satisfaction Product & Service, Store Purchase Survey, Online Purchase Feedback, Employee Satisfaction, Event Feedback and IVR Survey. You can reword any question in a template or start from scratch.
Can a survey be translated into other languages?
Yes. The Translation tab holds the same survey in other languages, so one survey serves sites with mixed-language visitors.
Build the survey your customers will actually finish
Tell us what you need to learn and where people will answer. We'll show you the builder, the templates and PXP AI Agent with a survey set up for your locations.