Account & contract managers
Every client site ranked by service quality, with month-over-month reports ready for reviews.
Alerted when a site misses its response time or drops below the agreed level.
Facilities & Workplace
Feedback software for facility and workplace services
Cleaning, catering and workplace teams are judged by clients on moments they never see. Press'nXPress captures how every washroom, café, pantry and meeting room is doing, sends issues to your crews and turns it all into proof for every contract.
- 45%+ response ratesEmployees and visitors rate a washroom or café in one tap on the way out.
- Battery + SIMInstall at any client site with no outlet, Wi-Fi or client IT approval.
- Cleaning by real usePeople counters send crews when an area gets busy, not by the clock.
- Proof for every contractScores, work orders and fix times by site, ready for client reviews.
Where feedback happens
Every service your clients' people use
Each touchpoint gets its own short question, so a low score goes straight to the crew that owns it.
- WashroomsHow clean is this washroom? Then: soap, paper, smell or spill.
- Cafeteria & canteenHow was your meal today, and how long did you wait?
- Pantry & coffee pointsIs anything empty or not working here?
- Meeting roomsWas this room clean and ready for your meeting?
- Reception & front deskHow was your welcome today?
- Open office & common areasIs your workspace clean and comfortable today?
Use cases
What facility and workplace teams use Press'nXPress for
Start with one service at one client site, then roll it out across your contracts.
Facility services experienceClients judge your contract on complaints you never heard about.Live ratings by site and area, with work orders and fix times as evidence for reviews.See how it worksCorporate & campus cateringFood complaints reach the client before they reach the chef.Meal ratings at the tray return and pantry, with alerts to the kitchen during service.See how it worksSmart restroom managementCleaning runs on a fixed schedule, not on what's needed.Ratings, missing-supply reports and cleaner check-ins at every washroom.See how it worksStadiums & event venuesEvent-day peaks overwhelm washrooms and concessions in minutes.Live ratings and visitor counts by concourse, with alerts while the event is still running.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- Client HQ · Café hot lineFood temperatureEscalated
- Level 5 · PantryCoffee machine emptyAssigned
- Level 2 · WashroomPaper towels emptyResolved
WhatsApp · Café supervisor“Hot line rated cold 4 times since 12:10 - please check holding temperatures.”
Who uses it
One system, a different view for each team
Site & operations managers
Live scores for each washroom, café and meeting room on their site, with open work orders.
Alerted when an area gets a run of low scores or a missing-supplies report.
Catering & kitchen leads
Ratings by meal and service time, with diners' comments about food and waiting.
Alerted when the hot line, a station or a pantry gets low ratings during service.
Food, pantry and café service people rate every day
Workplace and campus diners come back daily, so a cold hot line or an empty coffee point shows up in satisfaction fast. Ratings at the tray return, pantry and coffee point tell the kitchen what to fix during service, and give the client a daily record instead of an annual survey.
- Compare breakfast, lunch and late shifts across sites
- Pantry restock and equipment issues sent to the right person
- Daily food ratings in every client report
See it in the dashboard
Every client site and every service, on one screen
PXP AI
Ask your feedback a question
PXP AI answers in plain language, with the chart and the comments behind the answer.
- Which client sites had the slowest washroom fix times this month?
- What are employees complaining about most at the cafeteria hot line?
- Which pantries run out of supplies most often, and on which days?
Ways to collect
The right collector for each service
Touchless terminalWashrooms, café exits and receptions. One tap or a hover.
Feedback tabletCafé entrances and meeting rooms, with follow-up questions.
People counterWashroom and entrance doors, to clean by real use.
QR codePantries, meeting rooms and desks, answered on a phone.Meeting catering done. How was it? Reply 1-55
SMS & emailAfter a service request or catered event.
Keep the contract by showing the work
Clients renew when they can see service is good, not only when nothing goes wrong. A daily record of ratings, issues and fix times by site turns a quarterly review from a discussion about the last complaint into a report on hundreds of services delivered.
- Spot the client site that is slipping months before renewal
- Give each client their own site-level report
- Copy what works at your best sites to the rest
Keep reading
More on facility and workplace feedback
See how your client sites are rated today
Book a demo and we'll show you the dashboard set up for your washrooms, cafés and workplace services.
Frequently Asked Questions
How do facility service providers prove service quality to clients?
Ratings, comments, work orders and fix times are recorded by site and touchpoint, so you can compare any two periods and show a client how washrooms, cafés and meeting rooms performed, and how fast each issue was resolved, instead of relying on inspection checklists alone.
Can one system cover cleaning, catering and workplace services?
Yes. Washroom cleanliness, cafeteria and pantry service, meeting rooms and reception all report into the same dashboard, each routed to the team that owns it, so an integrated facilities contract has one scorecard per site.
How does feedback help with cleaning by use instead of by schedule?
People counters count visitors at washroom and entrance doors. A visitor threshold you set can send a cleaner before the area gets busy, while low ratings or missing-supply reports open a work order straight away.
Can cafeteria feedback be tied to a meal or service time?
Yes. Each rating carries the site, touchpoint and time it was given, so breakfast, lunch and late shifts can be compared, and a run of low scores at the hot line alerts the kitchen while service is still running.
Do employees need an app to give feedback?
No. They tap or hover over a terminal, answer on a tablet, or scan a QR code with their phone camera. Nothing to install and no login.