Washroom exits · Stands · Gates
Touchless Terminal
One tap or a hover as fans walk past - no shared screen to touch, built for high-traffic concourses.
Smiley terminalUse Cases / Stadiums & Event Venues
Stadiums & Event Venues
Hear how washrooms, concessions, gates and seats are doing while the event is still running - and send the right crew before halftime, not after the post-event survey.
Overview
A stadium feedback system captures how fans and visitors rate washrooms, concessions, gates and seating during an event - by area and by moment - and sends problems to the crew that can fix them before the crowd moves on.
Event days are short and intense. Thousands of people arrive in the same hour, use the same washrooms at halftime and leave together at full time. A problem that lasts twenty minutes can affect thousands of fans, and a post-event survey can only tell you about it afterwards. Live feedback, tagged to each concourse, stand and gate, gives operations a picture of the venue while there is still time to act.
It works the same way at arenas, convention centers and concert venues: short ratings where people already are, visitor counts where crowds build up, and alerts to the venue operator, caterer or cleaning provider that owns each area.
The Problem
Fans judge a venue by its washrooms, queues and stewards as much as by the game or the show. Yet most venues learn about those moments from surveys, complaints and social posts after everyone has gone home.
A twenty-minute problem at halftime reaches thousands of fans.
By the time the survey arrives, the next event is already sold.
Fans rarely fill in a survey about a washroom. They tell their friends, or they don't come back.
Where Feedback Is Captured
Every collector feeds the same dashboard, tagged to the event, area and time.
One tap or a hover as fans walk past - no shared screen to touch, built for high-traffic concourses.
Smiley terminalFans scan from their seat to rate the view, the stand they just used or the washroom nearby. No app, no login.
QR & tap feedbackA few questions at guest services, suites and hospitality lounges, with follow-up reasons after a low score.
Tablet feedback appA short survey invite to ticket holders after the event, adding the view from home to the live signal.
SMS feedbackCount visitors at concourse washrooms and entrances to send crews by real crowds, not by the clock. People counter
What You Measure
A quick rating plus one reason tap tells each team exactly what to fix. Choose the reasons that matter for each area.
Area by Area, Event by Event
See which areas slip at which moment of the event, which stands fans love and what they complain about most.
| Area | Gates | Halftime | Full time |
|---|---|---|---|
| North concourseWashrooms · 6 blocks | 4.3 | 2.9 | 3.8 |
| East concourseConcessions · 8 stands | 4.1 | 3.4 | 3.9 |
| Gates A-DEntry & security | 3.6 | — | 4.4 |
| Premium levelSuites & lounges | 4.6 | 4.5 | 4.6 |
In this example the north concourse washrooms drop at halftime while the rest of the venue holds steady - the moment a post-event average would hide. Comparing the same view event by event shows whether extra crews or a new cleaning round made a difference. Area names and figures are illustrative.
Built for Every Venue
The same live feedback loop, set up for the way each kind of venue fills and empties.
Football, baseball, hockey and basketball crowds in short, sharp peaks.
Thousands of visitors over several days, in halls that change by event.
Short intervals where every washroom and bar is full at once.
Temporary sites with no power or Wi-Fi where you need it.
One venue, several service partners, one scorecard.
Running cleaning or catering at venues for a client? See how facility service providers use the same data. PXP for facilities & workplace
How It Works
Feedback is captured, tagged to the area and moment, and routed to the person who can fix it - while the event is still running.
One tap at a terminal or a QR scan from the seat.
Each rating links to the concourse, stand or gate and the moment of the event.
People counters and AI-grouped comments show the cause.
Action Hub opens a work order and alerts the right supervisor.
Example
What live feedback looks like on an ordinary match day - and what ends up in the next day's report.
Gate C ratings stay high while Gate A slips as bag checks back up. The security lead moves two stewards across.
The people counter at washroom N-112 passes its visitor threshold and two low ratings mention no paper towels. A work order goes to the cleaning supervisor.
Supplies restocked before the second half starts. The fix and its time are recorded on the work order.
N-112 is back on target. Stand 4's queue complaints are flagged to the concessions manager for the next event.
Operations, concessions and cleaning each get their areas compared with the last event, plus the post-event survey results.
Every alert is tracked from the moment it fires to the moment it's closed. Inside the closed loop with Action Hub
Why PXP
Post-event surveys still have a place - but they can't send a cleaner to the north concourse at halftime.
| Dimension | Post-event Survey | Complaints & Social | PXP Live Feedback |
|---|---|---|---|
| Speed | Days after the event | Whenever someone posts | Live, during the event |
| Detail | Whole event, one score | Loud, not located | By concourse, stand, gate and time |
| Action | Next season, maybe | Reputation clean-up | Work order and alert in minutes |
| Partners | Operator only | Nobody owns it | Each partner sees their own areas |
FAQ
What venue operations, concessions and cleaning teams ask before a pilot.
Touchless terminals at washroom exits, concession stands and gates take one tap or a hover on the way past. QR codes on seat rows and signs let fans rate from their seat. Nobody has to stop, download an app or log in.
Yes. Low ratings, missing-supply reports and visitor thresholds open work orders and alert the right supervisor by SMS, email or WhatsApp within minutes, so a washroom or stand can be fixed before the next break in play.
People counters at concourse washrooms and entrances count visitors as crowds move. A visitor threshold you set can send a cleaning crew before halftime, instead of after complaints start.
Yes. Every rating is tagged to the event, area and time, so you can compare tonight with last week by concourse, stand or gate, and see whether a change made a difference.
Either, or both. Venue operations, concessions and cleaning providers can each see their own areas, while the operator sees the whole venue on one dashboard.
Start With One Event
Pilot PXP on one concourse or one event, see live results on the day, then roll out across the venue.
Related
Pages for the teams behind every washroom, stand and gate.