PressnXPress Customer Satisfaction Management
One platform for every feedback channel you already use Press'nXPress brings feedback kiosk, website, email, SMS, and social review signals into one place, so you're not stitching together spreadsheets from five different tools to understand a single customer journey.
To get a personalized demo of the Press'nXPress schedule some time with one of our experts!
Deploy pre-built kiosk, web, and SMS collectors without a long implementation project
Create, schedule, and share easily digestible reports and dashboards with dynamic live data sets
Understand service gaps, prioritize and improve them to provide high service quality to customers
Collect Feedback From Every Interaction Point
Go beyond the traditional direct feedback methods, such as surveys and chat logs, by incorporating in-the-moment micro-feedback and indirect data sources, such as social reviews and mentions—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.
Learn How Your Customers Feel About Your Brand Across Touchpoints
Our real-time pre-built dashboard empowers your teams across organization to quickly analyze the results and make the right decisions to take action and improve.
Listen to Your Customers
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand
With Press'nXPress feedback collectors and analytics platform, equip your entire organization with powerful insights from feedback collected at physical interaction points, website, email, phone call, social reviews, and chats across customer journeys.
FAQ
Frequently Asked Questions
What channels can Press'nXPress collect feedback from?
Feedback kiosk, website, email, SMS, in-app, and social review mentions all feed into the same dashboard, so you don't need a separate tool per channel.
How long does it take to get feedback collection running?
Pre-built kiosk, web, and SMS collectors mean most teams can deploy in days rather than months, without a custom implementation project.
Do I need separate tools for kiosk, web, and SMS feedback?
No. All channels report into one Press'nXPress dashboard, giving you a single, unified view of the customer journey instead of stitching together spreadsheets from multiple tools.
What happens after I book a demo?
One of our team will walk through the collectors and dashboard live and answer questions specific to your locations and channels.