Feedback Collecting Channels
Listen across any channel A feedback collection solution for every generation Ask the right question from customer Wherever they are, at the right channel, at the right time
Improve customer experience at physical and online channels and empower your organization resources with faster and better decision making based on the Voice of the Customer. Although traditional reviews and surveys are crucial to any Customer Experience program, these days customers want to relate with the brands in more ways than ever. It’s essential that you enable your customers to leave feedback in the channel and method that works best for them. Engage with customers through multi-channel and capture feedback at every customer touchpoint. Listen to what they are saying at every touchpoint of customer journey through many channels: physical terminal, web, app, email, sms, and voice.