Optimize customer experience to drive loyalty and growth Press'nXPress platform provides the tools you need to discover insights from every customer interaction and conversation.
With Press'nXPress, your team can improve customer experience, increase customer retention, drive brand loyalty and revenue growth:
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Capture, analyze, and act on customer experience at every interaction point as it happens
Create, schedule, and share easily digestible reports and dashboards with dynamic live data sets
Understand service gaps, prioritize and improve them to provide high service quality to customers
Go beyond the traditional direct feedback methods, such as surveys and chat logs, by incorporating in-the-moment micro-feedback and indirect data sources, such as social reviews and mentions—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand
With Press'nXPress feedback collectors and analytics platform, equip your entire organization with powerful insights from feedback collected at physical interaction points, website, email, phone call, social reviews, and chats across customer journeys.