Retail Customer Feedback Management
Growing retail business entails more than just attracting new customers. You must provide an in-store experience that will surprise, please, and engage your existing customers, especially since repeat customers spend 67% more on average than new customers.
Press'nXPress platform provides the tools you need to discover insights from every customer interaction and conversation.
With Press'nXPress, retail businesses can improve customer experience, increase customer retention, drive brand loyalty and revenue growth:
Get personalized demo of the Press'nXPress Retail Customer Experience Management with one of our experts!
Capture and analyze customer feedback at every interaction point of customer journey
Act on feedback by making improvements based on on the actual insights
Monitor improvements to your retail business and keep your customers coming back
Serving your customer requires you to understand them
Your customers are your most valuable resource for learning about and improving your service performance. You can successfully manage customer experience, improve customer service, and ultimately drive revenue when you know how well you serve your customers' demands. Staying ahead of your competitors, both in the market and financially, is at the forefront of every retail business.
Collect Feedback From Every Interaction Point
Go beyond the traditional direct feedback methods, such as surveys and chat logs, by incorporating always-on micro-feedback and indirect data sources, such as social reviews and mentions—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.
Learn How Your Customers Feel About Your Brand Across Touchpoints
Our real-time pre-built dashboard empowers your teams across organization to quickly analyze the results and make the right decisions to take action and improve.
Turn your retail customers into brand advocates
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand
With Press'nXPress feedback collectors and analytics platform, equip your retail business with powerful insights from feedback collected at physical interaction points, website, email, phone call, social reviews, and chats across customer journeys.
Turn Negative Experiences Into Positive Ones
Customers don't just come back because of amazing products; their interactions with your brand can build or break their loyalty. Empower the CX team and frontline employees with accurate and to the point recommendations, so they know precisely how, where, and when to act.
Visualize Customer Pain points and Expectations
Thinking about the overall path that your customer follows during their interactions with your brand and defining what that customer journey looks like can be an essential start of improving your overall customer experience. Equip your staff to identify inefficiencies and opportunities throughout the customer journey. Identify activities that will help you reach your desired customer experience. Become genuinely customer-centric by keeping customer experience journey maps part of your organization's day to day business.
Provide unique experiences for your ever-changing customers
Today's customers are not only overwhelmed with options, but also more informed than ever before. That's why our technology and services enable you to improve experiences based on customer feedback insights to increase acquisition, retention, and spend.