Customer centric organization focus on differentiated customer experience, and engaged employees are key to build a customer centric organization. Engage and empower employees to reduce turnover, improve overall job satisfaction, and drive better business performance. Decades of data has confirmed that engaged employees equal lower turnover, higher productivity and happier customers.
You Can't Succeed Without Your Employees But how do you understand how your employees are feeling and how to keep them engaged? Companies spend billions each year to manage workforce turnover, recruiting and training employees specially deskless workers. Research shows that in many cases the churn is mostly related to avoidable factors, including slow career advancement, overwork, and lack of recognition from management. How do you get the picture of your employees in real time?