Press’nXPress empowers marketing team with the tools they need to track brand awareness, perception, competitive trends, and campaign performance.
Become a marketing hub of customer-centric change by listening to your customers.
Using Customer Feedback to Strengthen the Brand
Customer experience used to be the only differentiator in the competitive market. In the new normal, brands need not to just stand-out, but also to evolve, innovate, and transform to keep with the new expectations of their customers. Your customer can be financially impacted by COVID-19 and want to be served touchless and digital. For Marketing team, that means monitoring these changes and impacts on brand perception and finding meaningful insights to shape the future of CX program in the new normal.
How Press'nXPress Can Help
- Listen and understand customers Gain a complete view of your customer expectations to know the customer’s comfort levels with all new experiences in the new normal. With Press’nXPress bridge the gap between your brand promise and new customers' expectations.
- Reduce Churn Press’nXPress helps you to meet your customers where they are and understand where you’re falling short in the new normal, by connecting with customers in more frictionless and natural ways.
- Actionable Insights Collecting customers’ feedback in moment is the first step. To build agile capabilities for fluid times, save time with Press’nXPress, one solution for comments, reporting, metrics and alerts.
- Predict the Future Don’t miss customer signals today and pay attention to their in moment feedbacks to understand and predict your customers’ new normal in the future.