PressnXPress Customer Satisfaction Management
Benchmark customer experience across every location, region, and brand Press'nXPress platform provides the tools you need to discover insights from every customer interaction and conversation — and compare them consistently across a multi-location footprint.
With Press'nXPress, your team can improve customer experience, increase customer retention, drive brand loyalty and revenue growth:
To get a personalized demo of the Press'nXPress with one of our experts submit this form!
Capture, analyze, and act on customer experience at every interaction point as it happens
Create, schedule, and share easily digestible reports and dashboards with dynamic live data sets
Compare locations, regions, and franchises on the same standardized metrics to find what's working
Press'nXPress Customer Experience Drives Satisfaction
Press'nXPress Customer Experience (CX) is plug and play agile platform for customer satisfaction improvement, making it easy for organizations to monitor, respond and improve every touchpoint along the customer journey.
Collect customer satisfaction via feedback kiosk, website, SMS, email, in-app and voice
Create a unified, omnichannel view of the customer journey across every location
Understand How Your Customers Feel About Your Brand
Our real-time pre-built dashboard empowers your teams across organization to quickly analyze the results and make the right decisions to take action and improve.
Measure customer experience at every touchpoint along the customer journey
Rank and compare individual sites, regions, or franchisees against the network average
Listen to Your Customers
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand
With Press'nXPress feedback collectors and analytics platform, equip your entire organization with powerful insights from feedback collected at physical interaction points, website, email, phone call, social reviews, and chats across customer journeys.
FAQ
Frequently Asked Questions
Can Press'nXPress compare performance across multiple locations or franchises?
Yes. Every site reports into the same dashboard on the same metrics, so you can rank and compare individual locations, regions, or franchisees against the network average.
Can head office and individual site managers see different views of the data?
Yes. Site-level teams can see their own location's results while head office sees the full network view, so both work from the same underlying data.
What's the difference between the contact form and the demo request form on your site?
The contact form is for general questions about fit for your locations; the demo request form books time directly with our team to see the platform live.
How does onboarding work for a multi-location deployment?
Locations are added to the same account and mapped to your organizational structure, so new sites appear in the shared dashboard without separate setup per location.