Increase customer loyalty and customer experience with PXP Feedback Management Solution. Act upn customer feedback, improve your operation and delight your customers at every touchpoint.
Enable your staff from operation to marketing and sales to react before the tipping point. Our dashboard enabled with artificial intelligence and machine learning shows you exactly when customer sentiment drop off is likely. Make adjustments and improvement before happy customers become not happy.
The goal is to continue soliciting all types of customer feedback from happy or not happy customers to identify opportunities to improve operation, product and service quality.
Track the customer journey from start to finish with rich insights into the key drivers of loyalty and spend for every customer segment. Monitor entire operation with “Where”, “When” and “Why” behind the feedback.
Here’s how you can drive business growth using Press’nXPress!
Trust Press'nXPress platform to listen to customers in real time, understand customer needs in the moment, and respond instantly where it has high impact.
Evaluate retail experience and solve issues at unique touchpoints, such as fitting rooms, checkout, self service areas, and more. Improve retail operation and customer experience.
Happy hotel guests are likely to come again and possibly recommend the hotel. Capture instant customer feedback and take action. Improve hospitality operation and guest experience.
Faster to implement and use than any other survey platform to hear your customers' feedback in real-time. Improve your restaurant operation and guest experience across all locations.
Collect satisfaction feedback from clients, employees, and visitors and act on the feedback. Improve property management and facility services operation and customer experience.
Transform airport's and station's service and operations with real-time feedback collection. Enhance the passenger experience and service satisfaction metrics.
Increase productivity and decrease employee turnover by gathering at scale, real-time, ongoing, and anonymous feedback data from your workforce including deskless employees.
Monitor and optimize customer satisfaction across the omni-channel and interaction points. Press’nXPress collects feedback in real-time with Feedback Kiosk, SMS, Email, QR, web & app widget, and call center.
Press’nXPress simple clickable quick feedback collection approach ensures a high completion rate and high-quality data across all aspects of operation (in store experience, online experience, quality of service, ordering, delivery and fulfillment and more).
With continuous feedback collection provide a positive experience to your customers and employees. All feedback is analyzed, prioritized, and automatically transformed into actionable insights. A single KPI which is easy to compare, analyze and act on. Press'nXPress real-time dashboard with heatmaps and alerts inform you when and where issues are arising.
Scale your voice of customer program across multiple locations, countries and even regions.
Everyone in your organization can monitor the experiences, take action, and have an impact to your organization.