The Solution

Press'nXPress Customer Feedback Management

Press’nXPress is a journey-based customer feedback management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in the moment of service.

The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. It delivers action-oriented insights overall touchpoints and in real-time to optimize customer experiences.