PressnXPress Customer Satisfaction Management
Benchmark customer experience across every location, region, and brand Press'nXPress platform provides the tools you need to discover insights from every customer interaction and conversation — and compare them consistently across a multi-location footprint.
With Press'nXPress, your team can improve customer experience, increase customer retention, drive brand loyalty and revenue growth:
To get a personalized demo of the Press'nXPress with one of our experts submit this form!
Capture, analyze, and act on customer experience at every interaction point as it happens
Create, schedule, and share easily digestible reports and dashboards with dynamic live data sets
Understand service gaps, prioritize and improve them to provide high service quality to customers
Press'nXPress Customer Experience Drives Satisfaction
Press'nXPress Customer Experience (CX) is plug and play agile platform for customer satisfaction improvement, making it easy for organizations to monitor, respond and improve every touchpoint along the customer journey.
Collect customer satisfaction via feedback kiosk, website, SMS, email, in-app and voice
Create a unified, omnichannel view of the customer journey across every location
Understand How Your Customers Feel About Your Brand
Our real-time pre-built dashboard empowers your teams across organization to quickly analyze the results and make the right decisions to take action and improve.
Measure customer experience at every touchpoint along the customer journey
Rank and compare individual sites, regions, or franchisees against the network average
Identify key engagement and experience drivers
Listen to Your Customers
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand
With Press'nXPress feedback collectors and analytics platform, equip your entire organization with powerful insights from feedback collected at physical interaction points, website, email, phone call, social reviews, and chats across customer journeys.
FAQ
Frequently Asked Questions
What will I see in a demo for a multi-location business?
We'll show the network-level dashboard, how individual sites are ranked and compared, and how alerts route to the right site manager when a location's score drops.
Can new locations be added as we grow?
Yes. Locations are added to the same account and immediately appear in the shared benchmarking dashboard alongside existing sites.
Do franchisees see the same data as head office?
Franchisees can be given access scoped to their own location, while head office retains the full network view for benchmarking.
Is this the same platform as the single-location version, or something different?
It's the same Press'nXPress platform — this demo focuses on the benchmarking and multi-site dashboard features enterprise and franchise teams use most.