Optimize customer experience to drive loyalty and growth Press'nXPress platform provides the tools you need to discover insights from every customer interaction and conversation.
With Press'nXPress, your team can improve customer experience, increase customer retention, drive brand loyalty and revenue growth:
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Capture, analyze, and act on customer experience at every interaction point as it happens
Create, schedule, and share easily digestible reports and dashboards with dynamic live data sets
Understand service gaps, prioritize and improve them to provide high service quality to customers
Press'nXPress Customer Experience (CX) is plug and play agile platform for customer satisfaction improvement, making it easy for organizations to monitor, respond and improve every touchpoint along the customer journey.
Collect customer satisfaction via feedback kiosk, website, SMS, email, in-app and voice
Create a unified, omnichannel view of the customer journey
Our real-time pre-built dashboard empowers your teams across organization to quickly analyze the results and make the right decisions to take action and improve.
Measure customer experience at every touchpoint along the customer journey
Predict and prioritize customer needs and trends
Identify key engagement and experience drivers
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand
With Press'nXPress feedback collectors and analytics platform, equip your entire organization with powerful insights from feedback collected at physical interaction points, website, email, phone call, social reviews, and chats across customer journeys.