Collectors
Touchless Feedback
Also called: contactless feedback
Touchless feedback lets people rate an experience without touching a shared surface - by hovering a hand over a sensor, or by answering on their own phone.
Two ways to collect touchless feedback
| Method | How it works | Trade-off |
|---|---|---|
| Hover-to-answer terminal | A sensor detects a hand over a smiley face | Highest volume; needs a device |
| Own phone (QR code, SMS, WhatsApp) | Visitors scan or reply on their phone | Low cost; fewer people take part |
Where it matters most
- Washrooms - see restroom feedback systems.
- Healthcare - wards, clinics and waiting rooms.
- Food service - cafeterias, restaurants and counters.
- Busy public spaces - airports, stations, stadiums.
Combining both
Many sites put a touchless terminal at the main exit for volume and QR codes in smaller rooms and stalls for coverage. Both feed the same dashboard and alert rules.
Touchless feedback with Press'nXPress
The Press'nXPress TouchFree terminal is answered by holding a hand over a face, runs on a battery that lasts over a year and connects through a built-in SIM. QR, SMS and WhatsApp cover the rest. See the feedback terminal and QR code feedback.
Frequently Asked Questions
How does touchless feedback work?
Either a terminal detects a hand held over a smiley face, so nothing is touched, or people answer on their own phone by scanning a QR code or replying to a text message.
Where is touchless feedback most important?
Anywhere hygiene matters: washrooms, hospitals and clinics, food service, and high-traffic public areas such as airports and stations.
Does touchless feedback get fewer responses?
Hover-to-answer terminals keep the one-second effort of a button, so response volume stays high. Phone-based options like QR codes depend on people choosing to take out their phone.
Put it into practice
See how Press'nXPress collects feedback where experiences happen and turns it into action at every location.
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