Since 2016
From one smiley kiosk to an experience intelligence platform
Press'nXPress began with a single smiley terminal in a busy service location — and a hunch that a one-second tap could tell you more than a ten-minute survey ever would.
It worked. Where traditional surveys struggled to break single-digit response rates, in-the-moment micro-feedback got customers responding in numbers nobody expected. The signal was richer, faster, and honest — because it was captured while the experience was still happening.
Over ten years, that hunch grew into a full platform. We added SMS, email, QR, web, in-app, voice channels, and public reviews so feedback could follow the customer everywhere. We built AI models that read thousands of comments and tell you what changed and why, detect anomalies and patterns. And we built ActionHub, because we learned the hard way that insight nobody acts on is just decoration.
Today Press'nXPress listens across hundreds of corporate locations in retail, hospitality, healthcare, facilities, and transportation — helping operators hear every customer and every deskless employee, in the moment, every day.
“Listening is not a survey you send once a quarter. It's something you do every moment you provide service.”
Who we are
We believe great experiences are shaped on the front lines—not in boardrooms.
That's why we've brought together engineers, AI specialists, data scientists, and customer experience practitioners to help organizations hear what people are really experiencing, while there's still time to do something about it.
For more than a decade, we've helped organizations capture feedback in the moment, uncover what matters most, and turn insights into action across customer and employee journeys.
Large enough to support complex, multi-location organizations. Small enough to care when a single location has a bad Tuesday.