PressnXPress Customer Satisfaction Management
Back every customer experience decision with real data
Stop relying on anecdotes and quarterly survey snapshots. Press'nXPress gives your team continuous, interaction-level data so every customer experience investment can be justified and measured.
With Press'nXPress, your team can improve customer experience, increase customer retention, drive brand loyalty and revenue growth:
Turn feedback from every touchpoint into a single, decision-ready data set
Prioritize fixes and investments based on measured impact, not gut feel
Show leadership the ROI of customer experience initiatives with before/after data
Collect Feedback From Every Interaction Point
Go beyond the traditional direct feedback methods, such as surveys and chat logs, by incorporating in-the-moment micro-feedback and indirect data sources, such as social reviews and mentions—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.
Make the Business Case for Every CX Investment
Our real-time pre-built dashboard turns raw feedback into the evidence your team needs to prioritize, fund, and defend customer experience decisions.
Listen to Your Customers
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand
With Press'nXPress feedback collectors and analytics platform, equip your entire organization with powerful insights from feedback collected at physical interaction points, website, email, phone call, social reviews, and chats across customer journeys.
FAQ
Frequently Asked Questions
How is this different from a quarterly customer satisfaction survey?
A quarterly survey gives you a snapshot; Press'nXPress collects feedback continuously at the moment of interaction, so you can see how satisfaction moves week to week, not just once a quarter.
Can Press'nXPress show the ROI of a specific CX investment?
Yes. Because feedback is collected continuously and tied to touchpoints, you can compare satisfaction and other metrics before and after a change to show its measured impact.
Do I need an existing feedback program in place before booking a demo?
No. The demo covers how Press'nXPress collects feedback from scratch, as well as how to bring in data from tools you're already using.
What happens after I book a demo?
One of our team will walk through the dashboard and collector options live, based on the touchpoints and channels most relevant to your business.