Measure Your Customer Loyalty

Your customers are in a rush on their way out but you have a chance to ask them a quick question if they will return to the retail store or if they would recommend your brand to their friends and family. Don't miss this touchpoint and opportunity as you gauge the overall customer experience.

Understand the whole shopping experience

by gauging the overall customer experience at exit

Measure your customers loyalty

by figuring out if they will recommend your business

Stop spreading negative experience

by giving your customers a voice before they write review online

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless customer feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and retail locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless customer feedback terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint in retail locations. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button to collect qualitative feedback from shoppers in physical retail stores.

AppTablet

Use the application for table if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction in the retail locations.