It Starts at the Car Park
The retail parking interaction pint plays a key role in shoppers experience and is a source of differentiation. It can impact the customers mood, preferences, and shopping decisions. It can help a retailer to attract more customers by providing a great parking service specially in crowded neighborhoods, or it can act as a barrier for shoppers to go to the location.
Improve your parking way finding signage
by collecting in-the-moment feedback from shoppers
Improve the walk from the car to the store experience
by investing in quality design and lightning based on shoppers feedback
Improve parking operational processes
by using insights from open feedback results
XP TouchFree™ - Touchless Smiley Feedback Terminal
Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk for retail. This is the game-changer shoppers feedback kiosk. Simply manage question of multiple touchpoints and retail location and stores. Change questions remotely to monitor your customers satisfaction.
- Completely Touchless Kiosk - Change questions remotely from dashboard - Switch to ABC choice and understand the “Why” - Portable and wireless - Works with included battery 2+ years - Wireless built-in connection (GSM networks)
Touchless smiley & multiple choice kiosk
XP Cast™ - Smiley Feedback Terminal
Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction in retail store. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.
- Wireless connection (GSM or Wi-Fi networks) - Portable and wireless with battery-life up to 3 years - High response rate of 30% and more - Plug and play - Automatically detect unreliable response - Alert and notification in real-time in case of dissatisfaction - High response rate compared to traditional surveys
Push button smiley feedback kiosk
XP Cast™ - ABC Choices Feedback Terminal
Same idea as customer smiley feedback kiosk but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button to collect qualitative feedback from shoppers in retail locations..
- Understand the “Why” but keep high response rate
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
Multiple choices feedback terminal
Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction for your retail location customers.
- Ask the follow up “WHY” question - Opentext comment - Direct to social platforms to leave positive feedback - Manage and change questions remotely
Tablet feedback kiosk
XP Poll™ - Chip & QR Code
Display feedback QR Code in any digital and physical retail location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single customer interaction point to drive better response rates, quality data, and get your shoppers feedback in essential moments.
- Convenient for all customers to use and share feedback QR Code feedback links are great for collecting feedback from your customers - Get feedback wherever your customers are Get actionable feedback with optimized link for all devices—mobile, desktop, and tablet - Track, change and edit your QR Code question Editability, trackability, and changeability are key elements of QR feedback links
QR code & chip feedback label