Influence of Millennial Culture

Shopping, for many, has become the reason for the visit. Doesn't matter your retail spans everything from kitschy souvenirs to luxury goods, but it's important to provide your guests with opportunities to discover pleasant shopping experiences during their stay at your hotel. A successful retail store in hotels should monitor guest experience to maintain hotel brand and reputation.

Pump extra oxygen onto floors

by making a customer centric atmosphere around your core offering

Adapting to the next shopping normal

by capturing in-the-moment store feedback from visitors

Generates positive publicity

by identifying unhappy customers and take proactive action to resolve their grievances

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect shoppers' feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk for retail stores in hotels. This is the game-changer feedback kiosk for hotel stores. Simply manage the question of multiple touchpoints and hotel locations. Change questions remotely on an e-ink to monitor your customer's satisfaction as they shop in your hotel retail stores.

XP Cast™ - Smiley Feedback Terminal

Wireless feedback terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your guests and collect feedback. Ask the guests to share their feedback about a particular question at each feedback kiosk and effectively capture what your guests think when they shop in hotel during their stay.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button to capture qualitative feedback from your guests.

AppTablet

Use the table kiosk if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction for your guests when they shop in the hotel retail stores.