Possibilities of vote collecting channels

Influence of Millennial Culture

Shopping, for many, has become the reason for the visit. Doesn't matter your retail spans everything from kitschy souvenirs to luxury goods, but it's important to provide your guests with opportunities to discover pleasant shopping experiences during their stay at your hotel. A successful retail store in hotels should monitor guest experience to maintain hotel brand and reputation.

Pump extra oxygen onto floors

by making a customer centric atmosphere around your core offering

Adapting to the next shopping normal

by capturing in-the-moment store feedback from visitors

Generates positive publicity

by identifying unhappy customers and take proactive action to resolve their grievances

Collect Feedback from Guest when Shopping in Hotel

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect shoppers' feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk for retail stores in hotels. This is the game-changer feedback kiosk for hotel stores. Simply manage the question of multiple touchpoints and hotel locations. Change questions remotely on an e-ink to monitor your customer's satisfaction as they shop in your hotel retail stores.

  • Completely Touchless Kiosk
  • Change questions remotely from dashboard
  • Switch to ABC choice and understand the “Why”
  • Portable and wireless
  • Works with included battery 2+ years
  • Wireless built-in connection (GSM networks)

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Touchless Feedback Collector for physical touchpoints in hotel and hospitality

Touchless smiley & multiple choice kiosk

XP Cast™ - Smiley Feedback Terminal

Wireless feedback terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your guests and collect feedback. Ask the guests to share their feedback about a particular question at each feedback kiosk and effectively capture what your guests think when they shop in hotel during their stay.

  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years
  • High response rate of 30% and more
  • Plug and play
  • Automatically detect unreliable response
  • Alert and notification in real-time in case of dissatisfaction
  • High response rate compared to traditional surveys

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Push button smiley feedback kiosk

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button to capture qualitative feedback from your guests.

  • Understand the “Why” but keep high response rate
  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years

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Multiple choices feedback terminal


Use the table kiosk if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction for your guests when they shop in the hotel retail stores.

  • Ask the follow up “WHY” question
  • Opentext comment
  • Direct to social platforms to leave positive feedback
  • Manage and change questions remotely

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Tablet feedback kiosk