Possibilities of vote collecting channels

The Window to The Hotel Guest

This touchpoint can create the first and the last impressions in your hotel guests' minds. The art of welcoming your customers gives them a confident feeling that they are in safe hands. The staff at the hotel reception interaction point should be great communicators not only for face-to-face interactions but also for the phone call and email. This touchpoint provides the best guidance for your hotel guests on what they can expect during their stay.

Create a positive and memorable experience

by improving your guest welcoming touchpoint

Gain customer loyalty for your hotel brand

by measuring the pulse of check in and check out from guests perspective

Create your competitive differentiation

by making sure that your hotel reception staff are knowledgeable and helpful

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback at the hotel reception with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk for hotels. This is the game-changer guest feedback kiosk. Simply manage the question of multiple hotel locations. Change questions remotely on an e-ink to monitor your customers' satisfaction as they interact with your reception staff.

  • Completely Touchless Kiosk
  • Change questions remotely from dashboard
  • Switch to ABC choice and understand the “Why”
  • Portable and wireless
  • Works with included battery 2+ years
  • Wireless built-in connection (GSM networks)

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Touchless Feedback Collector for physical touchpoints in hotel and hospitality

Touchless smiley & multiple choice kiosk

XP Cast™ - ABC Choices Feedback Terminal

Same idea as guest smiley feedback terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button to capture your customer feedback at the hotel reception interaction point.

  • Understand the “Why” but keep high response rate
  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years

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Multiple choices feedback terminal


Use our application for tablet kiosk if you want to enable your customers to provide opentext comments at the hotel reception desk. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction for your guests.

  • Ask the follow up “WHY” question
  • Opentext comment
  • Direct to social platforms to leave positive feedback
  • Manage and change questions remotely

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Tablet feedback kiosk

XP Poll™ - Chip & QR Code

Display feedback QR Code at hotel reception desks. With our simple and cost-effective solution using QR codes and chip-enabled labels, you can complement other feedback collector channels at the reception desk to drive better response rates and quality data, and get your guests' feedback in essential moments.

  • Convenient for anyone to use and share feedback QR Code feedback links are great for collecting feedback from your audience and customers
  • Get feedback wherever your customers are Get actionable feedback with optimized link for all devices—mobile, desktop, and tablet
  • Track, change and edit your QR Code question Editability, trackability, and changeability are key elements of QR feedback links

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QR code & chip feedback label