Feedback Terminal
Collect customer feedback using frictionless smiley feedback kiosk at physical location. Ask one relevant question to the touchpoints at a time which triggers an informed and effective intervention.
In Application
Run powerful, targeted and contextual feedback on a website or inside a web app or other digital product.
Email
Send quick email embedded and feedback links that people love to answer.
SMS
Reach your customers on any mobile or smartphone. Feedback is a text message away.
QR Code & Chip
QR code and chip enabled labels, are simple and cost-effective to complement feedback collection at any touchpoint.
Social Media
One in four consumers share their concerns over social media rather than contacting customer support.
Voice
Uncover insights from phone conversations, and track trends, topics and sentiment.
Customer Feedback Collecting Channels
Listen across any channel A feedback collection solution for every generation Ask the right question from customer Wherever they are, at the right channel, at the right time
Improve customer experience at physical and online channels and empower your organization resources with faster and better decision making based on the Voice of the Customer. Although traditional reviews and surveys are crucial to any Customer Experience program, these days customers want to relate with the brands in more ways than ever. It’s essential that you enable your customers to leave feedback in the channel and method that works best for them. Engage with customers through multi-channel and capture feedback at every customer touchpoint. Listen to what they are saying at every touchpoint of customer journey through many channels: physical terminal, web, app, email, sms, and voice.