Feedback Terminal
In Application
Email
SMS
QR Code & Chip
Social Media
Voice
×

SMS

Stay in touch with your customers on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post delivery and at any other touchpoint using Press'nXPress platform. Reach customers via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.


Receive high number of feedbacks quickly

Powerful yet simple method to connect to users

Easy to launch or integrate for automation

Easy to create and distribute feedback request to customers

More likely honest response from customers

Receive high-quality contextual feedback

Why businesses should utilize SMS feedback platform?

Eliminate long traditional surveys and maximize the response rate by sending single question and request feedback. With SMS feedback collector, you can send your feedback messages to customers on-the-go.

  • Customize your SMS feedback message
  • Send SMS feedback manually, or via APIs
  • Send bulk SMS feedback simultaneously
  • Mobile-friendly and easy to use for everyone
  • Track SMS feedback, deliveries and responses

Best ways to use a SMS Feedback platform


Send SMS Feedback manually

Add multiple customer names and mobile numbers to send SMS request manually to get feedback through Press'nXPress platform.

Upload bulk contacts

Looking to send sms feedback request to lots of customers together? Upload CSV to send sms feedback request to bulk contacts at Press'nXPress.

Automate your SMS feedback request with APIs

Send SMS Feedback based on different triggers like post purchase, post pickup, post delivery and similar by integrating Press'nXPress to your system via APIs and Webhooks.

Collect feedback fast

  • Faster feedback - Stay on top of issues with a message-based customer feedback system
  • Improve responses - Text messages are 5 times more likely to be read and actioned than email
  • Connect your tools - Integrate with your systems to send feedback request at customer touchpoint

How SMS feedback can benefit your business?

Understand your customers experience and expectation by receiving and managing feedback through SMS feedback. It’s the most effective way to collect timely feedback from customers and rapidly resolve issues.

Retail and eCommerce

Improve your customer satisfaction at point-of-sale, post-transaction and post-delivery with feedback request via text message. Create loyal customers that return again and again.

Hospitality

Integrate text message feedback request to understand how your customer’s experience was with your service and food. Improve your service quality and prompt customers to go online and leave a review.

Automotive

Improve the end-to-end dealer experience and identify customer drop-off points by checking in with customers through the sales and service process by sending feedback request to their mobile phone.

Government

You can only manage it if you can measure it, which is why departments and agencies send SMS feedback request as a reliable and effective method to measure their service quality.