Stay in touch with your customers on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post delivery and at any other touchpoint using Press'nXPress platform. Reach customers via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.
Receive high number of feedbacks quickly
Powerful yet simple method to connect to users
Easy to launch or integrate for automation
Easy to create and distribute feedback request to customers
More likely honest response from customers
Receive high-quality contextual feedbackBook a Demo
Why businesses should utilize SMS feedback platform?
Utilizing an SMS feedback platform can help businesses boost their response rates by eliminating lengthy traditional surveys and sending single questions to request feedback. This platform enables businesses to engage with customers on-the-go and capture their feedback in the moment, leading to more accurate insights. By using SMS feedback, businesses can gather valuable feedback quickly and easily, while also improving the overall customer experience.
- Customizable SMS feedback message to suit your business needs
- Manual or API-based SMS feedback sending options
- Simultaneously send bulk SMS feedback to a large number of customers
- Mobile-friendly and user-friendly platform for easy feedback submission
- Track SMS feedback, delivery status, and customer responses in real-time
Best ways to use a SMS Feedback platform
A SMS feedback platform can be a powerful tool for businesses to collect customer feedback quickly and conveniently. There are several effective ways to use a SMS feedback platform, such as gathering feedback after a customer interaction, collecting feedback after a purchase, requesting feedback on specific issues, using SMS to follow up on customer complaints, and sending reminders for upcoming appointments or events. By utilizing SMS feedback, businesses can gather valuable insights on their customers' satisfaction levels and areas for improvement, while also improving overall customer experience
Send SMS Feedback manually
Add multiple customer names and mobile numbers to send SMS request manually to get feedback through Press'nXPress platform.
Upload bulk contacts
Looking to send sms feedback request to lots of customers together? Upload CSV to send sms feedback request to bulk contacts at Press'nXPress.
Automate your SMS feedback request with APIs
Send SMS Feedback based on different triggers like post purchase, post pickup, post delivery and similar by integrating Press'nXPress to your system via APIs and Webhooks.
Collect feedback fast
- Faster feedback - Stay on top of issues with a message-based customer feedback system
- Improve responses - Text messages are 5 times more likely to be read and actioned than email
- Connect your tools - Integrate with your systems to send feedback request at customer touchpoint
How SMS feedback can benefit your business?
Utilizing an SMS feedback platform is a valuable tool for businesses to easily and quickly collect customer feedback. By receiving and managing feedback through SMS, businesses can understand their customers' experience and expectations, making it one of the most effective ways to collect timely feedback and rapidly resolve issues. Improve your customer satisfaction and service by implementing an SMS feedback platform for your business.
Retail and eCommerce
To improve customer satisfaction and foster loyalty, businesses can utilize feedback requests via text message at various touchpoints such as point-of-sale, post-transaction, and post-delivery. By gathering feedback through SMS, businesses can understand the customer experience and make necessary improvements to increase customer retention.Retail Solution
By integrating a text message feedback request into your customer service process, you can gain valuable insights into your customers' experience with your service and food. This can help you identify areas for improvement and enhance your overall service quality. Additionally, prompting satisfied customers to leave an online review can help boost your business's online reputation.Hospitality Solution
To enhance the overall dealer experience and pinpoint areas where customers might be dropping off, businesses can utilize SMS feedback requests to check in with customers throughout the sales and service process. By sending feedback requests directly to their mobile phones, businesses can gather valuable insights and improve the overall customer experience. This approach can also help businesses identify areas for improvement and take action to address any concerns or issues raised by customers.Automotive Solution
To effectively manage service quality, it's important to have a reliable method of measurement. SMS feedback requests are a great solution for departments and agencies to gather valuable insights into their service quality and identify areas for improvement. By utilizing SMS feedback, businesses can improve their customer experience and increase overall satisfaction.Government Solution
Capture customer & employee feedback through various channels, including physical, digital, social, and voice. PXP cloud-based platform simplifies the process of monitoring customer satisfaction and provides actionable insights to prioritize improvements and drive business success.Press'nXPress Solution