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Social Media
Listen to customers concerns that are posted over social media networks and unify with other feedback channels. One in four consumers share their concerns over social media rather than contacting customer support. Only few organizations are listening to the customers on social media and using it towards their advantage. Track and analyze conversations around relevant topics to understand consumer sentiment and response to customer feedbacks.
Understand what customer's say about you
Easily integrate with social media platforms
Engage with customer in-the-moment
Get actionable feedback from the customer in-the-moment
High-quality insights from your customers
Track performance in social media
Twitter, Linkedin, Facebook and more
- Automated data collection
- Sentiment analysis of every comment
- Get insights from automated cluster and topic analysis