Feedback Terminal
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Feedback Terminal

Collect customer feedback using frictionless smiley buttons at a physical location. Ask one relevant question to the touchpoints at a time that triggers an informed and effective intervention. Customers express their feedback as they pass by the feedback terminals and ensure a high volume of response. The substantial volume of feedback compared to the traditional survey builds confidence when it comes to making decisions.


Receive high-quality feedback effortlessly

Ready to use in a couple of minutes with easy and simple installation

Engage the right people at the right time

Get actionable feedback from the right customer with context

Receive alert and notification in real-time

Act on poor experiences before it's too late

Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask one relevant question to the touchpoints at a time that triggers an informed and effective intervention. Customers express their feedback as they pass by the feedback terminals and ensure a high volume of response. The substantial volume of feedback compared to the traditional survey builds confidence when it comes to making decisions.

  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years
  • High response rate of 30% and more
  • Plug and play
  • Automatic detect unreliable response
  • Alert and notification in real-time in case of dissatisfaction
  • High response rate compared to traditional surveys

ABC Choice Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and s precise answer, switch from smiley buttons to a multiple-choice button.

  • Understand the “Why” but keep a high response rate
  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years

TouchFree XPress

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback terminal. Simply manage questions of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customer experience and employee engagement.

  • Completely Touch-free
  • Change questions remotely from the dashboard
  • Switch to ABC choice and understand the “Why”
  • Portable and wireless
  • Works with the included battery up to 2 year
  • Wireless built-in connection (GSM networks)

AppTablet

Use the app if you want to enable your customers to provide open text comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.

  • Ask the follow up “WHY” question
  • Open text comment
  • Direct to social platforms to leave positive feedback
  • Manage and change questions remotely

How feedback terminal can benefit your business?

Understand your customers experience and expectations by capturing your customers’ perceptions of your service performance at the exact time and point of experience.

Retail

Improve your customers' satisfaction at critical points when they visit your business by placing the feedback terminals. Pinpoint and address service performance issues instantly, fresh after service, and avoid escalation. Create meaningful customer relationships, build trust, and promote loyalty so that your customers come back to your business.

Healthcare

Today's competitive health services demand to monitor the service performance and meet patients’ expectations. Utilize feedback terminal right at the point of care and capture patient’s perception in real-time to take improvement action.

Transportation

Continuously measure traveler satisfaction throughout their journey at physical touchpoints with feedback terminals. React to dissatisfaction by making immediate and long-term improvements. Listen to your customer in real-time and promise a smooth travel experience.

Human Resource

You can only manage it if you can measure it. With the simple to use feedback terminal collect real-time, continuous, and anonymous feedback from your deskless workforce. Collecting feedback from the frontline workforce and improving the gaps leads to increased engagement and productivity, and lower turnover.