CX & operations leaders
Every store ranked by shopper satisfaction, with trends by region and department.
Alerted when a store drops below target or one issue spreads across the chain.
Retail
Retail customer feedback from every store, every day
Shoppers decide in the aisle and at the checkout, not in a survey a week later. Press'nXPress hears from them in the store, shows which stores and departments are slipping, and alerts the store manager while there's still time to fix it.
- 45%+ response ratesShoppers rate in one tap at the checkout or exit, with no app or login.
- Every store comparedRank stores, regions and departments on the same questions.
- Feedback + foot trafficPeople counters show how busy the store was next to its ratings.
- Alerts in minutesLow scores reach the store manager by SMS, email or WhatsApp.
Where feedback happens
Every part of the shopping trip
Each area asks its own short question, so a low score points to the team that can fix it.
- Entrance & exitHow was your shopping experience today?
- CheckoutHow long did you wait to pay?
- Fitting roomsDid you get the help and sizes you needed?
- Service desk & returnsHow well did we solve your request?
- WashroomsHow clean is this washroom?
- Online orders & pickupWas your order ready and complete?
Use cases
What retailers use Press'nXPress for
Start with a few stores, then roll out across the chain on the same dashboard.
Store conversation intelligenceHead office can't hear what happens on the shop floor.Short spoken feedback from staff and shoppers, turned into themes by AI.See how it worksUnique QR on every receiptGeneric surveys can't tell you which purchase or store a rating is about.Your POS prints a unique feedback QR on each receipt, tied to the order, store and amount.See how it worksWashroom feedbackA dirty washroom sends shoppers elsewhere.One-tap ratings that send staff within minutes.See how it worksStore staff feedbackFrontline turnover hits service before HR hears about it.Anonymous check-ins from store teams, by store and shift.See how it works
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
Work orders · Live3 today
- Store 14 · CheckoutLong queue, 2 tills openEscalated
- Store 9 · Fitting roomsNo staff to helpAssigned
- Store 3 · WashroomSoap emptyResolved
SMS · Store 14 manager“4 low checkout ratings since 17:00, reason 'long queue'. Please open another till.”
Who uses it
One system, a different view for each team
Regional & district managers
Their stores side by side, with the comments behind each score.
Alerted when a store in their region starts to slip.
Store managers
Their own store's ratings and comments, live during the day.
Alerted when shoppers report queues, missing help or a dirty washroom.
See it in the dashboard
Every store and every department, on one screen
PXP AI
Ask your feedback a question
PXP AI answers in plain language, with the chart and the comments behind the answer.
- Which stores had the most checkout queue complaints on Saturdays this month?
- What are shoppers saying about product availability in the Downtown store?
- How do the top five stores differ from the bottom five?
Ways to collect
The right collector for each part of the store
Touchless terminalCheckouts, exits and washrooms. One tap or a hover.
Feedback tabletService desks and fitting rooms, with a reason.
People counterStore entrances, to compare traffic with ratings.
QR codeA unique QR on every receipt, plus shelf signs and fitting rooms.Your order was picked up. How did we do? Reply 1-55
SMS & emailAfter online orders, pickup and returns.
Shoppers who are heard come back
Most shoppers who have a bad trip don't complain - they shop somewhere else next time. Asking at the checkout and the service desk catches the long queue or the missing help while it can still be fixed, and shows which stores have the habits worth copying.
- Fix problems during the same day
- Give every store its own scores and comments
- Copy what top stores do across the chain
Keep reading
More on retail customer feedback
See how shoppers rate your stores today
Book a demo and we'll show you the dashboard set up for your stores, regions and departments.
Frequently Asked Questions
How can I collect customer feedback in my retail store?
Place a one-tap terminal at the checkout or exit, a tablet at the service desk, QR codes on receipts and shelf signs, and send an SMS or email after online orders and pickups. Every rating is tagged to the store, area and time.
How do I act on unhappy shoppers before they leave?
A low rating at checkout or the service desk alerts the store manager within minutes, with the reason attached - queue length, staff help, stock or cleanliness - so the problem can be fixed for the next shoppers.
Can Press'nXPress manage feedback across multiple stores?
Yes. Every store reports into one dashboard, so you can rank stores, regions and departments on the same questions and spot what top stores do differently.
What should a retail feedback survey ask?
One overall rating, one tap on the main reason - checkout wait, staff help, product availability, prices or cleanliness - and an optional comment. Short asks get answered by far more shoppers.
Can each receipt have its own feedback QR code?
Yes. Your POS can request a unique feedback link and QR for every purchase through the Press'nXPress API and print it on the receipt. Order details such as the amount, SKU or customer ID travel with the rating, so each rating is tied to a real purchase.
Can feedback be compared with store traffic?
Yes. People counters at the entrance show how busy the store was next to how shoppers rated it, so you can tell a staffing problem from a bad day.