After purchase or delivery
Ask while the order, delivery, or pickup experience is still fresh.
Email feedback
Email Feedback Tool for Customer Surveys and Feedback Requests
Reach customers with an email feedback tool after a purchase, delivery, appointment, support case, or service interaction. Use PXP as email feedback software for short email surveys, customer feedback emails, and timely requests connected to the exact moment.
Best for
Post-purchase Delivery Pickup Appointments Support tickets Hotel stays Events
Triggered feedback
Email works best when the moment is known
Use email when you know who the customer is and what just happened. That makes the request more relevant and the feedback easier to connect to operations.
After a service interaction
Send feedback when a case, appointment, visit, or support ticket is completed.
After events and campaigns
Collect feedback from attendees, subscribers, or invited customer segments.
Customer device
No hardware, no app install, just a simple click
Email feedback reaches customers on the device they already use. They can answer directly from the email or open a short branded feedback flow.
Ways to launch
Automate it, upload a list, or send it manually
Start simple, then automate. PXP can support one-off requests, bulk sends, campaign embeds, and system-triggered feedback.
API and webhook triggers
Automatically send feedback emails after checkout, delivery, pickup, booking, or support events.
CSV upload
Upload a customer list and launch feedback requests without waiting for an integration.
Manual send
Send one-off requests from the dashboard when a team needs targeted feedback.
Campaign and signature embed
Add feedback links or embedded questions to newsletters, signatures, and service emails.
Email formats
Choose the response format that matches the email
Embedded question
Let customers answer a quick rating directly inside the email.
Feedback link
Send customers to a short branded flow with reason choices or comments.
Email signature
Keep a persistent feedback prompt in team or service email signatures.
Why it works
Email feedback turns a known interaction into a measurable signal
Because the request is tied to a customer and an event, teams can understand what happened, where it happened, and what needs follow-up.
Use PXP as an email survey tool, post-purchase email survey, or email feedback collector for known customer interactions.
No hardware needed
Works on any customer device via a simple click from the email.
Timely interactions
Send customers to specific feedback flows directly after a customer engagement.
Short and contextual
Ask one relevant question, then capture reasons, comments, and the interaction context.
Track email performance
Monitor sent, delivered, opened, clicked, and responded feedback requests.
Good fit for operations teams
- Trigger feedback after delivery, pickup, branch visits, appointments, and support cases.
- Compare results by location, team, service type, or customer segment.
- Follow up quickly when a known customer reports a poor experience.
Good fit for marketing and CX teams
- Add feedback to newsletters, campaigns, onboarding, and service emails.
- Track open, click, response, and feedback performance in one view.
- Learn why customers felt satisfied or dissatisfied while the memory is still fresh.
Send feedback requests when the timing is right
Show us the customer moments you want to measure. We will help map the right email trigger, question, and follow-up flow.