The Human Connection

This is a touchpoint you set the stage for a better guest experience in your restaurant. It doesn't matter if the guest already is one of your customers or not, whoever approach to your restaurant will be served as a valued customer. Since this is one of the first impression touchpoint in restaurant customer journey, it sets the tone, not only for the visit, but for the entire customer experience on your different locations.

Welcome customers the way they would love

by regularly collecting feedback regarding their greeting package

Eliminate the queue

by understanding what to offer customers from the beginning

Identifying areas for process improvement

by analyzing the in-the-moment feedback for a long time

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.