Possibilities of vote collecting channels

The Last But Not The Least

This is probably the last chance for a restaurant manager to take care of her guests. If customers choose to pay at cash, then there would be a great chance to open up and talk about their experience. The staff at cash should already be trained how to treat with different customers in this touchpoint. It can be a game changer for bad experience if it's handled correctly. It's very important to assign your best trained staff in this touchpoint. Many owner prefer to control this interaction personally.

Find out the weakness

by continuously collect customer feedback in this touchpoint

Increase guest retention

by making sure to interact with guests in a friendly, authentic, and hospitable way

Fix problems immediately

by listening to your customers in-the-moment

Collect Feedback from Customers at Cashier Touchpoint

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

  • Completely Touchless Kiosk
  • Change questions remotely from dashboard
  • Switch to ABC choice and understand the “Why”
  • Portable and wireless
  • Works with included battery 2+ years
  • Wireless built-in connection (GSM networks)
Touchless Feedback Collector for physical touchpoints in restaurant and franchise

Touchless smiley & multiple choice kiosk

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years
  • High response rate of 30% and more
  • Plug and play
  • Automatically detect unreliable response
  • Alert and notification in real-time in case of dissatisfaction
  • High response rate compared to traditional surveys

Push button smiley feedback kiosk

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

  • Understand the “Why” but keep high response rate
  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years

Multiple choices feedback terminal


Collect customer feedback as they are making payment and gain extra insight when enhanced with payment amount contextual data. The POS SDK can be integrated easily at any point of sale and will be completely anonymous.

  • Easy integration in any POS system
  • Ask question in moment of service
  • Anonymous financial context with transaction value

Embed SDK in POS machines