The Last But Not The Least

This is probably the last chance for a restaurant manager to take care of her guests. If customers choose to pay at cash, then there would be a great chance to open up and talk about their experience. The staff at cash should already be trained how to treat with different customers in this touchpoint. It can be a game changer for bad experience if it's handled correctly. It's very important to assign your best trained staff in this touchpoint. Many owner prefer to control this interaction personally.

Find out the weakness

by continuously collect customer feedback in this touchpoint

Increase guest retention

by making sure to interact with guests in a friendly, authentic, and hospitable way

Fix problems immediately

by listening to your customers in-the-moment

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

POS