True Concierges are More Than Doormen

This touchpoint can be always a primary concern for most of the residents. In most modern condominiums, all non-resident guests entering the building are required to interact with the Concierge first. The dysfunction of this department could leave everyone within the property vulnerable. As a property manager don't rely on manual skills alone and take help of different intelligent technologies to provide residents a safe and secure community by collecting in-the-moment feedback from residents and guests.

Improve your visitor check in process

by collecting in-the-moment feedback from visitors

Improve incident response

by constantly collecting feedback from resident and visitors

Match the personality of the community

by getting a feel for the community in which you work

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.