Improve Operation With Customer Feedback that you can act upon
Increase customer loyalty and customer experience with PXP Feedback Management Solution. Act upn customer feedback, improve your operation and delight your customers at every touchpoint. Enable your staff from operation to marketing and sales to react before the tipping point. Our dashboard enabled with artificial intelligence and machine learning shows you exactly when customer sentiment drop off is likely. Make adjustments and improvement before happy customers become not happy.
Is your Customer happy? Or not?
The goal is to continue soliciting all types of customer feedback from happy or not happy customers to identify opportunities to improve operation, product and service quality. Track the customer journey from start to finish with rich insights into the key drivers of loyalty and spend for every customer segment. Monitor entire operation with “Where”, “When” and “Why” behind the feedback. Here’s how you can drive business growth using Press’nXPress!
Solutions Across Industries
Trust Press'nXPress platform to listen to customers in real time, understand customer needs in the moment, and respond instantly where it has high impact.
How we work
We start by deploying a pilot to a concentrated section of your business and processing the results to get your team onboarded.
Then, we work together to further develop the journey map and deploy to more location and touchpoints that will help you to thrive.
Our Customer Success team will assist you in interpreting data insights and making strategic recommendations to ensure your success.
Simplicity for customers provides far higher response rate than any survey
Omni-channel Feedback Collection
Monitor and optimize customer satisfaction across the omni-channel and interaction points. Press’nXPress collects feedback in real-time with Feedback Kiosk, SMS, Email, QR, web & app widget, and call center.
More than 45% feedback response rate
Press’nXPress simple clickable quick feedback collection approach ensures a high completion rate and high-quality data across all aspects of operation (in store experience, online experience, quality of service, ordering, delivery and fulfillment and more).
With continuous feedback collection provide a positive experience to your customers and employees. All feedback is analyzed, prioritized, and automatically transformed into actionable insights. A single KPI which is easy to compare, analyze and act on. Press'nXPress real-time dashboard with heatmaps and alerts inform you when and where issues are arising.
How satisfied are you with the variety of products?
Ideal for Businesses with Multi Location and Touchpoint
Scale your voice of customer program across multiple locations, countries and even regions. Everyone in your organization can monitor the experiences, take action, and have an impact to your organization.
A solution for different industries such as :
retail , supermarket, hotel and hospitality, airport, facility services, universities, and casinos.
Comprehensive feedback management capabilities
for every experience interaction and touchpoint
PXP Physical
Collect feedback from customers and employees at physical locations and understand experience and service gaps across customer journey.
PXP Digital
Embed feedback collection into your website and mobile app or send email or SMS to gain experience insights for every touchpoint and journey.
PXP Voice
Listen to customers feedback and gather call insight in the contact center with a post-call survey that uses interactive voice response (IVR).
PXP Analytics
Understand why factor behind every experience and uncover opportunities to improve operation, product, service and customer experience.
PXP Sentiment
Leverage AI and ML to automatically uncover hidden meanings in large amounts of comments to determine the right action for each touchpoint.
PXP Action Hub
Act on the feedback & close the loop with customers by proactively responding to them and with workflows automate the process for efficiency.
Integration
Integrate with other applications to automate feedback collection and have all feedback insights available in your favorite reporting tool.
Misuse Engine
With misuse protection engine, the integrity of feedbacks and responses are validated to provide the true experience data and insights.
Admin Dashboard
Implement and manage your Customer Experience Management and Employee Experience Monitoring program and scale per your business requirements.
