Cultivate an Engaged Workforce for Outstanding Customer Experiences
Customer-centric organizations prioritize delivering differentiated customer experiences, and engaged employees are the key to building a truly customer-centric culture. By empowering and engaging your workforce, you can reduce turnover, improve overall job satisfaction, and drive better business performance. Decades of data have confirmed that engaged employees lead to lower turnover, higher productivity, and happier customers.
You Can't Succeed Without Your Employees
However, understanding your employees' sentiment and keeping them engaged can be a significant challenge. Companies spend billions each year managing workforce turnover, recruiting, and training employees, especially deskless workers. Research shows that in many cases, churn is primarily related to avoidable factors, such as slow career advancement, overwork, and lack of recognition from management. How can you gain real-time visibility into your employees' experiences?
"Companies spend billions each year managing workforce turnover, recruiting, and training employees, especially deskless workers."
How Press'nXPress Can Help
Our platform provides the tools and capabilities HR teams need to measure and improve the employee experience.
Reduce Employee Turnover and Improve Retention
You can't get the full picture in a vacuum. We help you understand why employees leave or why some sites have higher engagement, satisfaction, and retention than others.
Identify Broken Processes, Inadequate Tools, and Training Gaps
Uncover root causes of issues, from operational inefficiencies to barriers, to gain a clear, real-time picture of employee engagement at any given moment.
Measure Team Effectiveness
Empower your company's teams of all types to do their best work together by measuring and improving team dynamics and performance.
Measure the Moments that Matter
Provide full lifecycle coverage across the employee experience in your organization. Capture feedback from the day your people join to the day they leave.
Go Beyond Annual HR Surveys
Go beyond annual or biannual HR surveys by collecting, analyzing, and acting on employee feedback on an ongoing basis.
Proactive Issue Identification
Proactively identify and address key drivers of disengagement, reducing unwanted and costly attrition.
Impact Measurement
Understand how your initiatives impact employee productivity and organizational KPIs.
Manager Empowerment
Empower managers with clear, actionable insights to drive improvements within their teams.
Engaged Employees Create Delighted Customers
Discover how employee engagement directly impacts customer satisfaction and business outcomes.
Employee Satisfaction
Measure and track employee satisfaction across departments, locations, and teams to identify areas of strength and opportunities for improvement.
Customer Connection
Understand the direct correlation between employee engagement and customer satisfaction metrics, enabling targeted improvements.
Recognition Programs
Develop and measure the effectiveness of employee recognition programs that reinforce customer-centric behaviors and drive business results.
Connect Employee Experience to Business Outcomes
Demonstrate the impact of employee experience on customer satisfaction, retention, and business results.
Increased Employee Engagement
Build a more engaged workforce that is committed to delivering exceptional customer experiences.
Reduced Turnover
Identify and address drivers of employee turnover to improve retention and reduce costs.
Improved Customer Satisfaction
Demonstrate the connection between employee engagement and customer satisfaction metrics.
Higher Business Performance
Show how improvements in employee experience translate to better business results.
Ready to transform your employee experience?
Keep employees engaged and create delightful experiences for your customers.
See how our platform can help you measure and improve the employee experience to drive better business outcomes.