Feedback kiosk
A free-standing or wall-mounted station that invites passers-by to rate one moment. The term covers both button-based smiley kiosks and touchscreen survey stations.
ExitsLobbiesVisitor centres
Customer Satisfaction Kiosk and Feedback Terminal
Feedback Kiosk and Smiley Feedback Terminal for Instant Customer Feedback
Use a customer feedback kiosk, smiley feedback terminal, or touchless feedback device to collect high-volume customer feedback right where the experience happens. Customers answer in seconds, and your team sees results by location, touchpoint, and time.
On-site question
How was your experience?
Best for
Store exitsRestrooms & washroomsLobbiesCountersDining areasClinicsTransportation hubs
The basics
What is a customer feedback kiosk?
A customer feedback kiosk is a device placed at a physical touchpoint that asks one quick question, such as “How was your experience?”, and records the answer on the spot. It is also called a customer satisfaction kiosk, smiley terminal, or customer feedback machine. Because nobody has to scan a code, open an app, or type, kiosks reach far more people than a follow-up survey: PXP kiosk sites commonly see response rates above 30%.
Each response is time-stamped and tagged to its site and touchpoint. After a low score, the device can ask which issue caused it, and the platform alerts the right team in real time. The same approach works as a visitor feedback kiosk in lobbies, offices, and visitor centres.
Kiosk, terminal, or tablet
Feedback kiosk vs feedback terminal vs tablet
The names overlap, but the jobs differ. Use a terminal where you need volume and no infrastructure, and a tablet where you need depth. Many sites mix both on the same dashboard.
Feedback terminal
A compact, dedicated device that asks one question with three choices: smiley ratings or ABC reasons. PXP terminals are battery powered, connect over a built-in SIM, and can be fully touchless.
RestroomsCountersGates
Feedback tablet
A tablet running the PXP Feedback App for multi-question surveys, comments, and contact details. It needs power and Wi-Fi and suits staffed or sheltered spots.
ReceptionCheckoutPatient rooms
Real product context
Built for public spaces, high traffic, and repeated use
Feedback devices need to be visible, simple, durable, and easy for staff to manage. The goal is not to interrupt customers. The goal is to catch the experience while it is fresh.
Terminal feedback overview
Live
1,284Responses
91%Satisfied
18Alerts
How it works
Ask one simple question at the moment of experience
Feedback terminals work because they remove friction. Customers do not need a phone, an app, or a long survey. They press a button or make a quick choice while the experience is still fresh.
Place the kiosk
Put a feedback device at the touchpoint you want to monitor: exit, counter, waiting room, washroom, lobby, or service area.
Collect instant responses
Customers answer with a smiley button, touchless selection, ABC choice, or tablet-based follow-up question.
Alert the right team
Negative feedback can trigger alerts so staff can fix service problems while the issue is still recoverable.
Physical touchpoints
Where to place a customer satisfaction kiosk, by venue
Put the kiosk where the experience ends and people naturally pause: on the way out of a store, beside a restroom exit, at a clinic reception, or past airport security. One device per touchpoint keeps results comparable across sites.
Retail exits and checkout
Capture a quick satisfaction signal after the visit, before the customer leaves the store.
Learn moreRestrooms and washrooms
A restroom feedback system on the wall: visitors rate the toilets in a second, pick the issue after a low score, and the cleaner is alerted straight away.
Learn moreRestaurants and dining halls
Measure service, food quality, and dining experience without asking guests to complete a long survey.
Learn moreHealthcare and clinics
Collect patient and visitor feedback near reception, waiting areas, and point-of-care touchpoints.
Learn moreHospitality and guest services
Track lobby, check-in, breakfast, concierge, and amenity experiences across properties.
Learn moreAirports and transportation
Monitor high-volume physical locations such as gates, baggage claim, security, and service desks.
Learn moreWhy it works
The fastest path from customer feeling to operational action
A feedback kiosk turns silent, in-person experiences into measurable signals. It helps operations teams see what is happening now, not weeks later in a survey report.
High-volume responses
Customers can answer while passing by, without typing, scanning, downloading, or talking to staff.
Anonymous and non-intrusive
Ideal for locations where customers are more honest when the request is quick and low pressure.
Real-time service recovery
Trigger alerts when negative feedback appears so teams can respond before issues escalate.
Physical touchpoint context
Compare locations, departments, entrances, service counters, washrooms, and other in-person moments.
Question modes
More than satisfaction: collect quick qualitative answers and polling data
The same feedback device can ask simple satisfaction questions, qualitative ABC questions, or operational polling questions. It stays fast for customers, but gives your team better insight than a score alone.
Satisfaction signal
Ask a fast rating question such as “How was your experience?” and track service performance over time.
HappyNeutralUnhappy
Qualitative ABC feedback
Ask “What did you like most?” or “What can be improved?” and let customers choose from three reason options.
SpeedCleanlinessStaff
Polling and preference
Use the same device for non-satisfaction questions such as visit frequency, product interest, or service preference.
First timeMonthlyWeekly
Device options
Choose the feedback terminal that matches the moment
Some touchpoints need the lowest possible friction. Others need a reason code or open-ended comment. PXP can combine different feedback devices across your journey.
TouchFree XPress
A completely touchless satisfaction kiosk for physical locations where hygiene, speed, and high response volume matter.
Smiley feedback kiosk
A simple three-button feedback device for fast, anonymous, high-volume satisfaction measurement.
ABC choice terminal
A multiple-choice feedback terminal for understanding why customers are satisfied or dissatisfied.
Device capabilities
Designed for fast deployment and better insight
Completely touchless
Collect feedback without asking customers to touch a shared screen or button surface.
Remote question control
Change questions from the dashboard without visiting every device or reprinting material.
ABC choice for the why
Ask quick qualitative questions such as what customers liked most or what should improve.
Quantitative and qualitative
Capture satisfaction scores, reason choices, preference polling, and richer operational signals.
Plug-and-play setup
Easy to implement and scale across locations, departments, and high-traffic touchpoints.
Battery powered
Works with the included battery for 1+ years, so placement is not limited by power outlets.
Built-in SIM connection
Uses built-in GSM connectivity, so local Wi-Fi is not required for deployment.
Real-time alerts
Notify teams when poor feedback appears so service issues can be handled quickly.
Need a richer flow?
Use the Feedback App when a button response is not enough
Install the PXP Feedback App on a tablet, phone, iOS, or Android device to ask follow-up questions, collect comments, capture contact details, or run a multi-question survey at the same physical touchpoints.
Explore Feedback App
Completely touchlessCollect feedback without asking customers to touch a shared screen or surface.
Remote question changesChange questions from the dashboard without visiting every location.
ABC choice for the whySwitch from smiley ratings to quick reason choices when you need qualitative insight.
Battery and wireless readyWorks with included battery power and built-in wireless connection on GSM networks.
Operational fit
When a feedback terminal is the right collector
Choose a satisfaction kiosk when you need
- Anonymous feedback at the exact point of service.
- High response volume without requiring a customer phone.
- Simple, visible feedback collection for busy physical sites.
- Fast issue detection for facilities, service, and operations.
PXP platform capabilities behind the device
- Real-time alerts for negative experiences.
- Satisfaction trends by site, zone, and touchpoint.
- Quantitative scores with optional reason capture.
- A complete collector mix across physical and digital channels.
Touchless kiosk hardware
Touchless, battery powered, and connected by built-in SIM
On the TouchFree model, customers hover a hand over their answer instead of pressing a shared button. The battery lasts over a year and the built-in SIM sends responses over GSM, so the terminal needs no power outlet, no cabling, and no access to your Wi-Fi.
Battery and SIM deployment
Place feedback terminals where power or local Wi-Fi is not practical. The device runs on battery and connects through a built-in SIM card.
Low maintenance
Designed for continuous collection with minimal staff involvement.
Reliable signal quality
Capture simple, repeatable measurements that teams can compare over time.
Pricing
How much does a feedback kiosk cost?
There is no one-size price list. PXP configures each deployment around your sites, so the cost of a smiley feedback terminal depends on what you need it to do. The usual route is a pilot at a few locations, then a rollout once the results are in.
What shapes the price
- How many terminals and locations you want to cover.
- The models you choose: smiley, ABC choice, or touchless.
- The alerts, work orders, and integrations behind the device.
- Whether tablets or digital channels join the same dashboard.
Start with a pilot
- Pick a handful of high-traffic touchpoints to test.
- No Wi-Fi or power outlet needed, so setup is quick.
- Compare response volume and issues found before scaling.
- Get a quote for your sites on a demo call.
FAQ
Feedback kiosk and smiley terminal questions, answered
What is a feedback kiosk?
A feedback kiosk is a physical device placed at a service touchpoint — such as a store exit, washroom, lobby, or service counter — that lets customers rate their experience in seconds. Instead of sending a survey later, it captures the response on the spot while the experience is still fresh. The device typically shows a simple question and a small set of response buttons, making it fast and anonymous for customers to use.
What is the difference between a feedback kiosk and a feedback terminal?
The terms are often used interchangeably. "Feedback kiosk" is the broader term for any station where customers leave feedback, including touchscreen survey stands. A feedback terminal is usually a compact, dedicated device that asks one question with a few buttons, such as a smiley terminal. Press'nXPress terminals are built this way: one question, three choices, battery powered, and connected by a built-in SIM, with an optional touchless model.
How much does a smiley feedback terminal cost?
It depends on how many terminals you need and where they will go. Contact us with your locations and we will send you a quote.
Should I use a feedback kiosk or a tablet survey?
Use a feedback terminal when you want the highest response volume with no infrastructure: one question, answered in a second, with no power outlet or Wi-Fi needed. Use a tablet with the PXP Feedback App when you need several questions, written comments, or contact details, and the spot has power and Wi-Fi. Many sites combine both on the same dashboard.
Where should I place a customer feedback kiosk?
Place it where the experience ends and people pause: store exits and checkouts, restroom and washroom exits, hotel lobbies, clinic receptions and waiting areas, restaurant exits, and airport gates, security, or baggage claim. Use one device per touchpoint so you can compare results between areas and sites.
What response rate can a feedback kiosk get?
Because answering takes a second and needs no phone, app, or typing, kiosks collect far more responses than email or link surveys. Press'nXPress kiosk sites commonly see response rates above 30%.
What is a smiley feedback device?
A smiley feedback device is a compact, button-based terminal that asks one satisfaction question — such as "How was your experience?" — and offers three response choices representing happy, neutral, and unhappy. It is designed for high-traffic physical locations where customers will not stop for a long survey but will press a button while passing by. The Press'nXPress smiley kiosk also supports ABC choice questions, runs on battery power, and connects through a built-in SIM card so it can be placed anywhere without Wi-Fi or a power outlet.
How does a touchless feedback kiosk collect responses without customers touching the device?
The TouchFree XPress model uses touchless detection so customers can make a selection without touching any shared screen or button surface. This makes it ideal for high-hygiene environments such as washrooms, clinics, and food service areas where contact-free interaction is preferred.
Can the smiley terminal be used as a restroom or toilet feedback system?
Yes. Mounted by a restroom or washroom exit, the terminal asks visitors how clean the toilets are and, after a low score, which issue needs attention - such as no toilet paper, empty soap or a bad smell. Low ratings open a work order and alert the assigned cleaner by SMS, email or WhatsApp, and the touchless model means nobody touches a shared surface.
Can I change the question on the smiley feedback terminal remotely without visiting each device?
Yes. Questions can be updated from the Press'nXPress dashboard without physically visiting any device or reprinting materials. This remote question control works across all locations at once, making it practical to manage large fleets of feedback terminals.
Does the feedback kiosk require Wi-Fi or a power outlet to operate?
No. The feedback terminal runs on an included battery that lasts over a year and connects through a built-in SIM card on GSM networks. This means it can be placed at exits, washrooms, counters, or any high-traffic spot regardless of nearby power outlets or local Wi-Fi availability.
Find the right feedback device for your locations
Show us the touchpoints you want to measure. We will help map the right mix of smiley kiosks, touchless terminals, ABC choices, and tablet feedback flows.